ROGUE ENERGY SALESPEOPLE
|The Industry Watchdog is concerned
about sales techniques
Inside Out presenter Chris Packham
investigates slippery salespeople, who make a killing out of unsuspecting
of a Portsmouth marketing company has been suspended following an undercover
BBC South investigation.
Ubah, from the Cobra agency's Arundel Street office, led a team of salesmen
who tried to trick customers into changing their gas and electricity suppliers.
Inside Out programme secretly filmed one salesman lying to residents in
Waterlooville as he tried to persuade them to switch to NPower.
for NPower said that the salesman responsible had been dismissed and that
Mr Ubah had been suspended.
happened was just plain wrong and we are not taking it lightly at all,"
said the spokesman.
has been a problem in our Portsmouth office and I am very sorry to say
the proper procedure hasn't been followed. We have retrained the entire
office to make sure these things wont happen again."
also agreed to pay compensation to anybody who was tricked into switching
their energy supplier.
Chris Packham says: "The
sales pitch is dishonest from the start.
ask people if they have received their letter about their price reductions.
But the letter doesn't exist and there aren't any guaranteed price reductions."
there were 12,000 complaints about energy salesmen and NPower was one
of the worst offenders. The company recently signed up to a new code of
conduct and promised to clean up its act.
But Ann Robinson,
chair of the industry watchdog, was appalled by what she saw on the BBC's
is evidence that the voluntary code of conduct isn't working and that
we may have to think again about regulation," she said.
the meantime, I want Npower to check every sale that has been made over
the last six months. They should transfer people back to their orginal
supplier if necessary and pay everybody £250 compensation."
If you want to complain about the tactics of
power salespeople you can contact Energywatch (the industry watchdog)
on 08459 060708 or visit their website www.energywatch.org.uk.
Ofgem (the industry regulator)
may also be able to help, and Npower want people who believe they
have been missold to contact their sales team on 0800 316 3375.
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