East

But their job extends far beyond tea and sympathy as David Whiteley finds out when he spends time with an officer in Northamptonshire.

Family Liaison Officers all have day jobs within the police force, until they’re called upon to change their role.

Whether they are faced with the very sad job of helping a family through the death of a loved one on the road, or the challenge of a murder case, they report directly to the Senior Investigating Officer.

What they learn from a family can be vital to solving a case.