A fair trading complaint is a complaint about the way the BBC has interacted with commercial markets or conducted its commercial activities. A complaint can be about the BBC's public service activities or the BBC's commercial activities. Typically a complaint may arise from a perceived failure by the BBC to comply with the BBC Fair Trading Guidelines or the BBC Trust's fair trading policy, which you may like to consult if you are considering a complaint.

Please note that complaints about the editorial content of BBC programmes or other public services (such as BBC Online) should be made through the programme complaints process. Complaints about the editorial content or standards of commercial BBC publications, such as books or magazines, should also be made via this route.

How can I complain to the BBC about fair trading issues?

You should write to:

BBC Controller, Fair Trading
Room 2222, BBC White City
201 Wood Lane
London
W12 7TS

To assist the investigation of your complaint, it would be helpful if you could include the following detail:

• Full details of your complaint and any supporting documentation
• Reference to relevant parts of the BBC Fair Trading Guidelines or the BBC Trust's fair trading policy which you think may have been breached
• Your contact details

We can only accept written complaints. A certain level of detail is required in order to allow the Controller, Fair Trading, to properly consider and investigate your complaint. If you telephone with a potential complaint you will be asked to put it in writing.

All conclusions reached and actions taken in respect of fair trading complaints received are published in the quarterly fair trading complaints bulletin.

Details of the BBC's Fair Trading complaints and appeals process can be found on the BBC Trust website.