"You are currently being held in a queue..."
As part of BBC Headroom, a Losing It survey was commissioned to find out what makes us angry. And we discovered that 75 percent of people rate being put on hold by call centres as a major annoyance, with over 25 percent rating it as their number one pet hate.
The survey also found a gender divide when it comes to anger management, with 74 per cent of women 'taking a deep breath' to calm down compared with two-thirds of their irked male counterparts.
Click on your area on the map below to find out what's making people angry where you live.
Read the full survey results including regional breakdowns by downloading the Losing It survey factsheet (27 Kb - Adobe Acrobat is required to download PDF files).

Respondents in the North East are the most likely to say they get angry about being insulted (70 per cent; 63 per cent nationally; and just 55 per cent in Yorkshire). Along with the Welsh, respondents in the North East & Counties are the most likely to say that they talk to someone if they are feeling angry (65 per cent; 58 per cent nationally).
Losing It in Cumbria. Or visit the BBC Cumbria homepage.
BBC Tees homepage.
Respondents in the North West are most likely of all regions to rank being kept on hold on the telephone/by call centres as the situation making them the angriest (36 per cent; 26 per cent nationally).
BBC Lancashire homepage.
Losing It in Liverpool. Or visit the BBC Liverpool homepage.
BBC Manchester homepage.
BBC Isle of Man homepage.
Respondents in Yorkshire are less likely to mention being insulted as a source of anger than the national average (55 per cent, compared with 63 per cent nationally). They are also slightly less likely than the national average to say that public transport delays make them angry (37 per cent; 42 per cent nationally) and this is a much lower figure than for London (50 per cent) or Wales (52 per cent). They are the least likely of all regions to say that they take exercise as a way of coping with anger (34 per cent, compared with 41 per cent nationally).
Losing It in North Yorkshire. Or visit the BBC North Yorkshire homepage.
Losing It in South Yorkshire. Or visit the BBC South Yorkshire homepage.
Losing It in Bradford. Or visit the BBC Bradford & West Yorkshire homepage.
Respondents in East Yorkshire and Lincolnshire are the least likely to say they get angry when technology breaks down/fails (36 per cent; 47 per cent nationally and 52 per cent in the South East and Wales). They are also more likely to mention eating as a way of coping with anger (28 per cent; 23 nationally), but this is still less frequently mentioned than in the South East (32 per cent) or Wales (29 per cent).
losing it in Humber. Or visit the BBC Humber homepage.
Losing It in Lincolnshire. Or visit BBC Lincolnshire homepage.
Respondents in the East Midlands are the most likely to get angry about queue jumping (69 per cent, compared with 60 per cent nationally), followed by the Welsh (68 per cent). They're more likely than average to say that they drink alcohol when they are feeling angry (17 per cent; 14 per cent nationally), with the West Midlands and Scotland being the only regions in which this is mentioned more frequently (19 per cent each). However, East Midlands respondents are also more likely than average to say that they take exercise as a way of coping with anger (47 per cent; 41 per cent nationally), with only those in the South (49 per cent) and South East (52 per cent) mentioning this more frequently.
Losing It in Nottingham. Or visit BBC Nottingham homepage.
Losing It in Leicester. Or visit BBC Leicester homepage.
BBC Derby hompage.
Respondents in the West Midlands are the most likely to say they find it hard or impossible to calm themselves down when angry (16 per cent; 11 per cent national average).
BBC Birmingham homepage.
BBC Black County homepage.
BBC Conventry and Warwickshire homepage.
BBC Hereford & Worcester homepage.
BBC Stoke homepage.
Losing It in Shropshire. Or visit the BBC Shropshire homepage.
In Scotland, London, South East, NI and the East, the most highly ranked trigger was being physically attacked (around one in four in each region, just under one in three in the South East).
Respondents in the East are far less likely than the national average to say that public transport delays make them angry (42 per cent nationally, compared with 32 per cent in the East). They are more likely than average to say that they find it hard or impossible to calm down when they are feeling angry (15 per cent; 11 per cent nationally), with the West Midlands being the only region in which this is mentioned more frequently (16 per cent).
Losing It in Beds, Herts and Bucks. Or visit the BBC Beds, Herts and Bucks homepage.
Losing It in Cambridgeshire. Or visit BBC Cambridgeshire homepage.
BBC Essex homepage.
Losing It in Norfolk. Or visit the BBC Norfolk homepage.
Losing It in Northamptonshire. Or visit the BBC Northamptonshire homepage.
In Scotland, London, South East, NI and the East, the most highly ranked trigger was being physically attacked (around one in four in each region, just under one in three in the South East).
And respondents in London get more angry than average about public transport delays (50 per cent; 42 per cent nationally).
In Scotland, London, South East, NI and the East, the most highly ranked trigger was being physically attacked (around one in four in each region, just under one in three in the South East).
Along with those in Scotland, respondents in the South East are the most likely to talk to a doctor, nurse or counsellor about their anger.
And respondents in the South East are more likely than the national average to say that public transport delays make them angry (49 per cent; 42 per cent nationally). They are the most likely to say they eat as a way of coping with anger (32 per cent; 23 per cent nationally), followed by the Welsh (29 per cent) and respondents in East Yorkshire and Lincolnshire (28 per cent). However, they are also the most likely to take exercise in response to anger (52 per cent; 41 per cent nationally), followed closely by Southerners (49 per cent) and those in the East Midlands (47 per cent).
Losing It in Kent. Or visit BBC Kent homepage.
Losing It in Southern Counties. Or visit the BBC Southern Counties homepage.
Respondents in the South are slightly more likely than the national average to say they get angry about being insulted (68 per cent; 63 per cent nationally). People are more likely than average to say that they rationalise with themselves as a way of coping with anger (71 per cent; 64 per cent nationally), and to talk to someone (64 per cent; 58 per cent nationally). They are also more likely than the national average to take exercise in response to anger (49 per cent; 41 per cent nationally).
Losing It in Berkshire. Or visit BBC Berkshire homepage.
BBC Hampshire homepage.
BBC Oxford homepage.
Respondents in the West are less likely than the national average to say that public transport delays make them angry (42 per cent nationally compared with 36 per cent in the West) or that they get angry when being insulted (54 per cent; 63 per cent nationally).
Losing It in Bristol. Or visit the BBC Bristol homepage.
BBC Gloucestshire homepage.
BBC Wiltshire homepage.
As well as being asked to rank the top three situations that make them angry, respondents in the South West were asked to name, from a list, all situations that induce anger for them. For every BBC region, being kept on hold on the telephone/by call centres receives the highest number of mentions (75 per cent nationally). In the South West, 80 per cent of respondents mention this as a situation that makes them angry, which is higher than the national average and second only to Wales where this was mentioned most frequently as a source of anger (81 per cent).
Losing It in Cornwall. Or visit the BBC Cornwall homepage.
BBC Devon homepage.
BBC Dorset homepage.
BBC Jersey homepage.
BBC Guernsey homepage.
Along with those in the South East, respondents north of the border are the most likely to talk to a doctor, nurse or counsellor (16 per cent) about their anger. They are the most likely (along with those in the West Midlands) to use alcohol to help calm themselves down (19 per cent in Scotland and West Midlands; 14 per cent nationally).
BBC Highlands and Islands homepage.
BBC North East Scotland, Orkney and Shetland homepage.
BBC Tayside and Central Scotland homepage.
BBC Glasgow and West Scotland homepage.
BBC Edinburgh, Fife and East Scotland homepage.
BBC South Scotland homepage.
Respondents in Wales are more likely than average to get angry about queue jumping (68 per cent; 60 per cent nationally), second only to East Midlands (69 per cent). Along with respondents in the North East and counties, the Welsh are the most likely to say that they talk to someone if they are feeling angry (65 per cent; 58 per cent nationally). They are also the least likely to drink alcohol as a way of coping with anger (11 per cent; 14 per cent nationally and, highest of all regions, 19 per cent in the West Midlands and Scotland). Respondents are second only to those in the South East in saying that they eat as a way of coping with anger (29 per cent, compared with 23 per cent nationally, and 32 per cent in the South East), and they are closely followed by respondents in East Yorkshire and Lincolnshire (28 per cent).
North West Wales hompage.
North East Wales homepage.
Mid Wales homepage.
South West Wales homepage.
South East Wales homepage.
In Scotland, London, South East, NI and the East, the most highly ranked trigger was being physically attacked (around one in four in each region, just under one in three in the South East).
Along with respondents in East Yorkshire and Lincolnshire, those in Northern Ireland are far less likely than the national average to say that public transport delays make them angry (42 per cent nationally; 32 per cent in Northern Ireland or East Yorkshire and Lincolnshire). However, those in Northern Ireland are the most likely to say they 'count to 10' in response to anger (52 per cent; 43 per cent nationally).
BBC Northern Ireland homepage.
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The Losing It anger guide explains the benefits of keeping your anger under control and advice on how to manage your anger more effectively.
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