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25 November 2009
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Interacting with our Audiences

Postmoderation standards

BBC sites which carry postmoderated content should ensure that messages from the public are seen, checked and, where necessary, removed within the agreed time limit. In cases of sensitivity, this may be within one hour of posting. The agreed time limit is the maximum period of time a postmoderated message should normally be visible before being checked by a moderator. It should not prevent a moderator from checking messages sooner after publication, particularly where special vigilance is called for. For example, when publishing potentially sensitive comments about an armed conflict, during the conflict itself, it may be necessary to check all such messages even more rapidly.

A general agreed time limit which is the norm for our sites will be agreed by the Head of Editorial Affairs, New Media and Technology. There may be local variations depending on the expectations of the likely audience for the specific service and the sensitivity of the site. But any proposal for a longer interval between publication and moderation for any service should be agreed by the Head of Editorial Affairs, New Media and Technology in discussion with Editorial Policy.

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