User generated content
BBC's message boards and other interactive online spaces operate according to published House Rules. These are applied by the moderators with the assistance of alerts from our users.
Rejected Messages
Where messages contain substantial problematic content, BBC moderators will normally reject them as a whole rather than edit them. A reason should be given, and they may be resubmitted once altered.
User Alerts
Reactive moderation (see Section 15) relies on alerts from members of the public and moderators should treat each one with care and consideration.
If in doubt, moderators should refer an alert to the host for advice and keep Executive Producer, Communities, New Media informed.
If in doubt, moderators should refer an alert to the host for advice and keep Executive Producer, Communities, New Media informed.
- Each alert should get a clear response in a reasonable time from the moderator.
- A record should be retained of the complaint, the message complained about, the decision reached and the reason given for the decision.
The procedures in each area should be checked with Executive Producer, Communities, New Media. For more on user-generated content see Section 15: Interacting with our audience - Moderation and Participation and escalation.