News
Setting Up Action Lines
Created on 30 Jan 2013
When our programmes cover issues which could affect those watching and lead some to need more advice or information a helpline or additional off-air material is often needed.
Programme makers are reminded to contact BBC Audience Services as early as possible in the production process, whenever they would like to set up an action line or helpline for audiences. This is in order to give enough time to provide a balanced range of appropriate organisations to be researched and contacted about their abilities to plan and cope with increased call volumes.
BBC Audience Services provides off air information to support programmes where the subject matter could generate a significant need for some members of the audience to seek additional information or advice.
An action line can detail relevant help organisations online or by telephone. Audience Services work with these organisations to ensure they can support the volume of enquiries they may receive if mentioned by the BBC – so it is important to make arrangements early to ensure the best possible service is provided.
You can read the Editorial Guidelines on the use of off-air support here:
http://www.bbc.co.uk/editorialguidelines/page/guidelines-editorial-integrity-support-services
You can find out more about Action Lines here:
Latest News
- 23 May 2013Revised Guidance for Investigations
- 17 May 2013Referrals Guidance
- 10 May 2013Editorial Policy Meeting in London - Thurs 16th May - Council Chamber, BH
- 26 Apr 2013Editorial Policy Meeting in Salford - 2pm Tues 30th April - 5th Floor Quay House
- 19 Apr 2013Editorial Policy Meeting in London - Thurs 25th April - Council Chamber, BH
Newsletters
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12 Oct 2010
The first Newsletter from the new Editorial Guidelines website is coming soon
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22 Jun 2011
Gestures, undue prominence, flashing images, strong language
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27 Jul 2011
Props, Product Placement, Children, Reporting Statistics, Editorial Guidelines Training Modules, Archive Pictures and Commercial Services Guidelines
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19 Sep 2011
Accuracy, real people in drama, Eastenders, strong language on radio
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14 Oct 2011
Investigations and Secret Recording Guidance, Use of Twitter, Setting Up Action Lines
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13 Dec 2011
Competitions, Skype, Fairness, Privacy and the Public Interest
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26 Jan 2012
Draft May Election Guidelines, Strong Language on Radio, Tweeting from Court, Use of Mobiles while Driving, New Secret Recording Forms
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06 Aug 2012
Watershed, privacy, repeats, children in court, protecting proper journalism
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24 Sep 2012
Police & Crime Commissioners' Elections, Party Conferences, Anonymising voices, Private Investigators, Global News Marketing Events, Tribal people, Syndication, Diane Abbott
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Editorial Policy Newsletter - Feb 2013
11 Feb 2013
Material Uncovered During Investigations, Setting Up Action Lines, The Trade Mark Tango, May Elections: Draft Guidelines Published, Eastleigh By-Election,
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Editorial Policy Newsletter - May 2013
23 May 2013
Revised Guidance for Investigations, Guidance for Referrals, Making Programmes Work for People with Visual or Hearing Impairment, Think-tanks, Research Groups, Campaigners & Academics
