Feedback & complaints
Audiences are at the heart of everything the BBC does. Audience feedback is invaluable to us and helps improve programme quality.
Our commitment to our audiences is to ensure that complaints and enquiries are dealt with quickly, courteously and with respect.
The first point of contact for a complaint should be BBC Information, although people can contact the programme directly if they prefer. We are committed to responding to complaints within ten working days of their first receipt and to keeping complainants informed of progress.
A licence fee payer may be unhappy with the response from BBC Information or a programme department. If the complaint concerns a breach of the editorial standards set out in the Editorial Guidelines or relates to a particular broadcast, programme or specific web content they can appeal to the Editorial Complaints Unit to investigate the issue independently.
The BBC has a Code of Practice for complaints handling which sets out these procedures in more detail.