Editorial Complaints Unit
The Editorial Complaints Unit deals with serious complaints about breaches of the BBC's editorial standards. It deals with complaints about any BBC service or product where the BBC has editorial responsibility. This includes international public and commercial services and BBC branded magazines.
If complainants are not satisfied by the Editorial Complaints Unit finding, they can appeal to the Governors' Programme Complaints Committee.
For the most serious upheld complaints, an apology or correction from the BBC may be published online or on air.
Details of upheld complaints are published at www.bbc.co.uk/complaints/.