Introduction
The BBC is accountable to its audiences. Their continuing trust in the BBC is a crucial part of our contract with them. We will act in good faith by dealing fairly and openly with them.
We are open in admitting mistakes when they are made and encourage a culture of willingness to learn from them.
We will use the BBC's online presence to provide proper reporting to the public on complaints we have received, and actions we have taken. (www.bbc.co.uk/complaints/).