9. Contracting Telephony Service Providers
Telephony service providers may be required to manage competition entry systems. In some cases they will run and aggregate the entries in all media including online. ITACU will advise whether a service provider is needed and put in place appropriate contracts.
For Independent Productions, the contracts and the supplier to be used must be approved by ITACU Legal and Business Affairs well in advance to check that they conform to BBC standards.
9.1 Testing Lines
In all contracts ITACU will ensure that:
Telephony lines are tested appropriately
Review meetings are held between the appropriate editorial figure responsible for overseeing the running of the competition, the telephone service provider, ITACU and, on some occasions Editorial Policy, to ensure the system has operated effectively and identify any issues.
If any issues arise, either during the running of the competition, or if they become apparent after the final data is available, the appropriate editorial figure responsible for overseeing the competition must be informed; they will consult with ITACU and possibly Editorial Policy; further senior consultation may be required; Programme Legal Advice may also need to be consulted.