Frequently asked questions about the Parental Guidance Lock
What is the Parental Guidance Lock?
The Parental Guidance Lock is a safeguard to help you control which BBC audio and video content can be accessed in your browser.
From 2014, the Parental Guidance Lock will start to use a four-digit PIN to control access to Guidance-labelled content. When the Parental Guidance Lock is turned on you will be asked to set a PIN, which you will need to re-enter to enable you to view Guidance-labelled content on your browser.
If you already have a password you will be asked to create a PIN when accessing Guidance-labelled content.
The new version of BBC iPlayer uses the PIN system to control the Parental Guidance Lock.
What are Guidance labels?
Guidance labels let viewers know when content may be unsuitable for young audiences (e.g. violence, sex, drug use or strong language) or when it may be harmful for some viewers (e.g. containing flashing images). Guidance labelling is usually used for television programmes that were broadcast after the TV watershed (21:00).
How do I set up the Parental Guidance Lock?
The first time you try to watch Guidance-labelled content, the Parental Guidance Lock warning will appear to ask for confirmation that you are aged 16 or over and, if so, invite you to set up the Parental Guidance Lock.
If you are aged 16 or over, please tick the box next confirming you are aged 16 or older. You will then have the option of playing the content you have selected, or setting the Parental Guidance Lock. If you wish to turn on the Parental Guidance Lock, please first ensure that cookies are enabled on your browser. If you select the option to turn on the Parental Guidance Lock you will be asked to enter a four-digit PIN. You will need to remember this PIN to unlock guidance labelled content in future.
How do I turn the Parental Guidance Lock on and off?
You can unlock Parental Guidance Lock by clicking on the locked padlock symbol on any content which has guidance and entering your PIN. Guidance-labelled content will remain unlocked and available to view until you click the unlocked padlock symbol to lock it again.
If you no longer wish to use the Parental Guidance Lock you will need to delete all the cookies from your browser. You can reset the Parental Guidance Lock at any time.
What if I forget my password or PIN?
If you forget your password or PIN, you will need to set a new one. You can do this by deleting all the cookies from your browser and then setting a new one here.
How do I change my Parental Guidance Lock password or PIN?
To change your Parental Guidance Lock details, you will need to delete the cookies from your browser. You can then set a new one here.
How do I manage my Parental Guidance Lock on the Windows Phone 8 iPlayer app?
If you’re using the BBC iPlayer app on a Windows Phone 8, you won’t be able to manage your Parental Guidance Lock from here. To disable or reset your password or PIN, you’ll need to uninstall and reinstall the iPlayer app on your phone.
What are the terms and conditions for using the Parental Guidance Lock?
If you permit a child to use your computer you are solely responsible for determining whether the BBC content is appropriate for that child to view. The BBC Parental Guidance Lock provides a way to help you control how Guidance-labelled BBC content may be played on your computer. If you turn on the Parental Guidance Lock, your browser will not be able to access Guidance-labelled content unless you type in your password or PIN.