Frequently asked questions about the Parental Guidance Lock
What is the Parental Guidance Lock?
The Parental Guidance Lock is a safeguard to help you control which BBC audio and video content can be accessed in your browser.
From 2014, the Parental Guidance Lock will start to use a four-digit PIN to control access to Guidance-labelled content. When the Parental Guidance Lock is turned on you will be asked to set a PIN, which you will need to re-enter to enable you to view Guidance-labelled content on your browser.
If you already have a password you will be asked to create a PIN when accessing Guidance-labelled content.
BBC iPlayer will continue to use a password to control the Parental Guidance Lock until moving to the PIN system later in 2014.
What are Guidance labels?
Guidance labels let viewers know when content may be unsuitable for young audiences (e.g. violence, sex, drug use or strong language) or when it may be harmful for some viewers (e.g. containing flashing images). Guidance labelling is usually used for television programmes that were broadcast after the TV watershed (21:00).
How do I set up the Parental Guidance Lock?
On BBC iPlayer, the first time you try to watch a Guidance-labelled programme, the Parental Guidance Lock warning will appear and ask you to confirm you are aged 16 or over and, if so, invite you to set up the Parental Guidance Lock.
If you are aged 16 or over, please tick the box next to Yes, I am aged 16 or older. If you wish to set up the Parental Guidance Lock, please first ensure that cookies are enabled on your browser then click on the option to set up the Parental Guidance Lock.
Setting up the Parental Guidance Lock on BBC iPlayer requires you to provide a password for security purposes.
Elsewhere on BBC Online, the first time you try to watch Guidance-labelled content a Parental Guidance Lock message will appear and ask you to confirm you are aged 16 or over. If you are, you will be invited to set up the Parental Guidance Lock with a four-digit PIN.
If you confirm you are aged 16 or over by ticking the box next to Yes, I am aged 16 or older and wish to set up the Parental Guidance Lock, please first ensure that cookies are enabled on your browser then click on the option to turn on the Parental Guidance Lock. You will then be asked to provide a four-digit PIN for security purposes.
How do I turn the Parental Guidance Lock on and off?
You can unlock and lock the Parental Guidance Lock by clicking on the padlock symbol on any content which has guidance.
If you no longer wish to use the Parental Guidance Lock you will need to delete all the cookies from your browser. You can reset the Parental Guidance Lock at any time.
What if I forget my password or PIN?
If you forget your password or PIN, you will need to set a new one. You can do this by deleting all the cookies from your browser and then setting a new one here.
How do I change my Parental Guidance Lock password or PIN?
To change your Parental Guidance Lock details, you will need to delete the cookies from your browser. You can then set a new one here.
What are the terms and conditions for using the Parental Guidance Lock?
If you permit a child to use your computer you are solely responsible for determining whether the BBC content is appropriate for that child to view. The BBC Parental Guidance Lock provides a way to help you control how Guidance-labelled BBC content may be played on your computer. If you turn on the Parental Guidance Lock, your browser will not be able to access Guidance-labelled content unless you type in your password or PIN.