Frequently Asked Questions

Freeview – Loss of BBC HD channels

Both CBBC HD and BBC Three HD are universally available on the BBC Freeview HD multiplex (BBC B HD), with 98.5% population coverage.

Three further HD versions of existing BBC channels launched on a new commercial Freeview HD multiplex, called COM 7. There are BBC News HD, BBC Four HD and CBeebies HD.

The BBC has been made aware that a small number of set top boxes have problems accessing both HD multiplexes at the same time. We understand the manufacturers are working on an over-air-download that will resolve this issue. The list of the effected boxes is given below.

However, if you are in coverage of COM7 and have found that you have lost access to HD channels after retuning, the following work around may enable you to access one or the other of the HD multiplexes, depending on your choice. However, until the manufacturer has resolved the issue you will not be able to access both at the same time.

Workaround to enable access to BBC B HD

1. Follow the process for a full scan. (Menu->Setup->Installation->Automatic channel scan/Retune)
2. Go to LCN 101 for BBC One HD
3. If you can see BBC ONE HD then the scan has worked and you need not do anything else
4. However, if you get a message saying 'Service is not running' you will need to do the following
5. Select BBC ONE SD (LCN 1) and then go to 'Menu->Channel list'
6. Select the Delete TAB and delete the following services
7. 73. CBBC HD
   101. BBC ONE HD
   102. BBC TWO HD
   103. ITV HD
   104. Channel 4 HD
   105. BBC THREE HD
8. Go to 'Menu->Setup->Installation->Manual channel scan' and input the channel number for the BBC B HD multiplex e.g. 30 for Crystal Palace
9. Press OK and when the HD channels have been added then press menu to exit.

For Manual retune instructions and to obtain your multiplex channel numbers related to your local area, please go to the BBC Help Receiving TV and Radio website.

If you have any further questions, please contact your product manufacturer.

Set Top Boxes:

BrandModel Number
ISIS ISI-DVBT2
DIGIHOME FREEVIEW HD BOX
FERGUSON F02HDB
METRONIC T2 HD ZAPBOX
XENIUS DVBX100HD
BUSH DVB680
FINLUX DVBT2_665 FREEVIEW HD BOX
LINSAR FHD1
ANTIFERENCE HDSB
LOWRY GSHDSTB1001
LUXOR LUX-DVBT2-690
KRYSTEL DVBT2
AKURA AVX665
NEXT FREEVIEW HD BOX
TECHWOOD FREEVIEW HD BOX
MURPHY T650HD



IDTVs:

Brand     Model Number           
FINLUX FIN32852DVBT2 
HITACHI L32VK06U
HITACHI L42VK06U
SHARP LC32C2TE
SHARP LC32CT2E
SHARP LC37CT2E
SHARP LC40CT2E
SHARP LC42CT2E
TOSHIBA 32BV801
TOSHIBA 40BV801