Both CBBC HD and BBC Three HD are universally available on the BBC Freeview HD multiplex (BBC B HD), with 98.5% population coverage.
Three further HD versions of existing BBC channels launched on a new commercial Freeview HD multiplex, called COM 7. There are BBC News HD, BBC Four HD and CBeebies HD.
The BBC has been made aware that a small number of set top boxes have problems accessing both HD multiplexes at the same time. We understand the manufacturers are working on an over-air-download that will resolve this issue. The list of the effected boxes is given below.
However, if you are in coverage of COM7 and have found that you have lost access to HD channels after retuning, the following work around may enable you to access one or the other of the HD multiplexes, depending on your choice. However, until the manufacturer has resolved the issue you will not be able to access both at the same time.
Workaround to enable access to BBC B HD
1. Follow the process for a full scan. (Menu->Setup->Installation->Automatic channel scan/Retune)
2. Go to LCN 101 for BBC One HD
3. If you can see BBC ONE HD then the scan has worked and you need not do anything else
4. However, if you get a message saying 'Service is not running' you will need to do the following
5. Select BBC ONE SD (LCN 1) and then go to 'Menu->Channel list'
6. Select the Delete TAB and delete the following services
7. 73. CBBC HD
101. BBC ONE HD
102. BBC TWO HD
103. ITV HD
104. Channel 4 HD
105. BBC THREE HD
8. Go to 'Menu->Setup->Installation->Manual channel scan' and input the channel number for the BBC B HD multiplex e.g. 30 for Crystal Palace
9. Press OK and when the HD channels have been added then press menu to exit.
For Manual retune instructions and to obtain your multiplex channel numbers related to your local area, please go to the BBC Help Receiving TV and Radio website.
If you have any further questions, please contact your product manufacturer.
Set Top Boxes:
|DIGIHOME||FREEVIEW HD BOX|
|METRONIC||T2 HD ZAPBOX|
|FINLUX||DVBT2_665 FREEVIEW HD BOX|
|NEXT||FREEVIEW HD BOX|
|TECHWOOD||FREEVIEW HD BOX|