Frequently Asked Questions


BBC Online - Report a technical fault

Most sites have a ‘Contact Us' link which you can use to report a technical fault or other error. Otherwise, you can use our fault report form (select 'Website Technical Fault' from the dropdown). You will need to give the URL (website address) of the page you were visiting when you found the fault or mistake.

If you want to tell us about a BBC iPlayer fault, please use our BBC iPlayer help site. This has FAQs, and a way for you to contact the iPlayer team.

When you supply personal details we and our service providers will use the information you give us to respond to your query or comments, to improve our services and for statistical analysis. Your information will not be passed on to any third party.

For full details of what we do with the personal information we collect about you, please see our Privacy and Cookies Policy.