How can I report a technical fault on BBC Online?

Page updated: 30th October 2018

For help with your BBC account, visit the 'Creating & Using Your Account' pages on the Using the BBC website.

If you need help with BBC iPlayer, please visit the iPlayer TV Help Site.

For help with BBC Sounds or BBC iPlayer Radio, please visit the BBC Sounds Help Site.

If you’ve spotted an error or fault on the BBC News or BBC Sport websites, please get in touch by clicking on the relevant link below: 

For all other BBC websites not listed above, including BBC Weather, use our fault report form to report a technical fault or other error. You will need to provide the URL (website address) of the page you were visiting when you found the fault or mistake.

When you supply personal details we and our service providers will use the information you give us to respond to your query or comments, to improve our services and for statistical analysis. Your information will not be passed on to any third party.

Our global information security team is working hard to protect the BBC's information assets, services and products and the confidentiality of audience information. But we're always willing to accept more help and so if you believe you've found a vulnerability on our website, please share it with us using our fault report form. We will endeavour to respond to your notification as quickly as possible and would like the opportunity to say thank you - so we ask that you please do not share your findings with others until we have had a chance to investigate and report back to you.

For full details of what we do with the personal information we collect about you, please see our Privacy and Cookies Policy


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