Frequently Asked Questions

Watching videos on BBC website

The BBC One, Two, Three and Four websites all use the Embedded Media Player (EMP). This allows you to watch television programmes during the channels' broadcasting hours using the ‘Watch Live' service and you can also watch video clips at any time. This is available to UK residents only. If you are in the UK but are being told that you are not, please see this advice.

You must have a TV Licence to use the 'Watch Live' service. For more information on this, please refer to the Licence Fee pages.

System requirements for embedded video and audio player meet current BBC web standards. These include Microsoft Internet Explorer 6 and above, Firefox 3 and above, or Opera 7 and above. Embedded video and audio should also work with Safari on Mac and Linux browsers. (Other browsers may also work, however the BBC is unable to guarantee their compatibility). For more information on this, see our BBC web standards and guidelines pages.

You will also need version 9 or above of Flash to play the clips. The latest version can be installed via the Adobe website. Ensure you have the most recent Flash software for the browser you are using. If your Flash software for Internet Explorer for example is up-to-date, this doesn't necessarily mean your Flash software for Firefox or Safari is up-to-date. You can update the version of Flash for whichever browsers you like to use at Adobe Flash browser alternatives.

The links above will take you to a website outside The BBC is not responsible for content or software downloaded from external sites.

You can find an overview of the most common questions about the EMP on the BBC News website. More detailed technical questions are answered on the BBC iPlayer Help pages.