Can you help me with problems on my BBC account?

Page updated: 24th December 2018

The advice on the 'Help signing in' page of the Using the BBC website may help if you're having problems signing in or you need help to reset your password.

For help registering your BBC account, check the 'Help registering' page on the Using the BBC website.

For more general help with your BBC account, visit the 'Creating & Using Your Account' pages on the Using the BBC website.


Can't find what you're looking for? Try using the search bar above. We may not have the answer you're looking for, but one of our FAQs may tell you where to find it if it's available elsewhere on the BBC website.

For guidance on how best to use search, visit our 'How do I use the FAQ site?' page.