Frequently Asked Questions


I’ve received a ‘Changes to your BBC account’ email claiming to be from the BBC – is this a genuine email?

At the end of September 2016, we upgraded our ‘BBC iD’ sign-in system to ‘BBC Account’, and as a result we had to sign everyone out of their ‘BBC iD’ account.

If an email address was previously registered against a ‘BBC iD’ account, we’ve been sending emails to these email addresses (from ‘’) advising users that we’ve signed them out of their account and asking them to sign back in.

These are genuine emails from the BBC and not phishing emails or spam (below is a screenshot of the email content).

BBC Account email