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How to solve problems over the telephone including dealing with a car breaking down and reclaiming lost property.
This clip is from:
First broadcast:
20 May 2010

Classroom Ideas

Useful to introduce the concept of services. Students can act out role-play situations. More able students can add an extra dimension to their character eg in a hurry or hard of hearing. Students can practise describing location (of a breakdown) or a lost item.

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