An introduction to consumer rights. Julie explains the difficulties she had in obtaining a refund after purchasing faulty goods. Her story is interspersed with facts about the law relating to consumer rights and faulty goods. Helpful text at the end clarifies the law.
- This clip is from:
- First broadcast:
- 21 June 2007
After watching the clip, ask pupils to come up with a range of other shopping-based scenarios. Provide them with some simple guidelines for the law on consumer rights. Ask them to use the guidelines to work out a solution to the scenarios. The students could then share their scenarios with the class.