Section 19: Accountability




The BBC is accountable to its audiences.  Their continuing trust in the BBC is a crucial part of our relationship with them.  We will act in good faith by dealing fairly and openly with them. 


We are open in acknowledging mistakes when they are made and encourage a culture of willingness to learn from them.

(See Section 3 Accuracy: 3.4.26)


We will use the BBC's online presence to provide proper reporting to the public on complaints we have received, and actions we have taken.

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.