Posted by dan (U16073059) on Tuesday, 13th May 2014
Who was the bright spark that change the bbc iPlayer home page???
Most online TV web pages are supposed to be intuitive and easy to use.
Now I feel like you (the bbc) dictate what i should watch...the selection process and opportunity to browse channels and programs have been redesign in such away i need a manual!
What is going on with the pop up boxes at the bottom of the screen ... they don't stand out!
What was wrong with the featured, most popular options and quick glance of the TV schedule with catch up and live tv options?? ('m laptop based user)
they have just tried to copy windows 8 and the 'squares' lay out
from a software engineer.
Posted by Karin (U3621145) on Tuesday, 13th May 2014
Oi yay, the Ides of May!
I discovered it in the middle of the night and already completed the survey (not that the bright sparks will listen). I even went to the iPlayer Head's blog, but that has been closed for comments. I guess they do not want to read any more complaints.
The new layout is clearly designed for those who prefer their iPlayer on smart-phones and tablets, but as a PC design, it is a terrible, slow, and painful experience... too much clicking, scrolling (really only 3 programmes per screen on the new Favourites!!), and extremely slow page loading--I was routinely getting error messages because the page couldn't load within its time limit and that was at 4 a.m.!
I cannot find my programmes without a lot of frustration and time-wasting.
Worst of all, despite warnings (I tested it in early March, dutifully reported detailed technical & user feedback, then swiftly reverted to the old one), Favourites not only does not sort by Expiration Date/Time (my preferred navigation), the expiration date/time is not displayed. Why do I care about when a programme was first broadcast?!?!
And with the default viewing set to broadband-draining adaptive bitrate (literally it eats as much bandwidth as it can find until my PC hangs), I am seeing the fallout already. As every user climbs on, our shared bandwdith (and the general underpowered UK broadband infrastructure) creaks. If you still pay by the byte or are under a fair use limit, beware! The BBC should know better. It is time for Ofcom to step in against uncontrolled adaptive bitrate streaming. The consumer must always be able to control their Internet spend and therefore the streaming rate, e.g. YouTube-style.
It also means my backdoor to the still 48kbps radio streaming (with working favourites) has been closed forever. Radio at 128kbps just doesn't work most of the day. And since killing off proper buffering (i.e. building up content to ensure smooth delivery), it is a frustrating cycle of recurring fuchsia pink circles of torture (or death)!
But I needn't worry about the streaming experience, when I cannot find my programmes anymore!
Me thinks the iPlayer product managers an developers don't even use iPlayer, certainly not on a PC.
And if they listen to anyone it's not to its mandated audience, the broader British public, but increasingly to the blessed few who can afford and have access to the latest devices and high-speed networking. They can stream and download more, so their 'votes' in the product development statistics count for that much more. Shame on you.
Posted by RedChris1970 (U14705160) on Tuesday, 13th May 2014
Completely agree that the new layout for the iPlayer homepage is a visual mess and unfriendly to operate. I download quite a lot of BBC programmes to view at my convenience at a later date and now I've got to go searching for the programmes I want to view. What was wrong with the previous few days schedule being shown on the homepage so that I could quickly and easily navigate to the programme I wished to download?
Is this change for change sake, or the department responsible for iPlayer making sure it uses its budget?
Seems I can no longer download in HD anymore (although possibly a temporary blip). Thanks BBC.
Posted by Guv-nor (U7476305) ** on Tuesday, 13th May 2014
This is a link www.bbc.co.uk/blogs/...
To a blog, currently open for comment, by the person claiming credit for the new iPlayer. Of course in my opinion he should be taking the blame.
Posted by Gideon Blackmarsh (U15604911) on Thursday, 15th May 2014
It's not just the home page which is the problem. The old iPlayer was vastly superior to what we are now forced to use. There are so many examples of where good design has been replaced with bad that I could be here all night. Instead, I'll just mention what is for me the most important:
Favourites used to be available at a glance on almost any page, showing quickly and simply at the top of the screen which programmes were new and which were about to expire. Now they take up the full screen and then some - a long list accompanied by unnecessarily large pictures, without any description of the current episodes apart from the titles nor any indication of when the programmes will expire. By no stretch of the imagination is this an improvement. It's barely usable.
The same poor design is evident in the new-look IPlayer Radio and was met with the same criticisms when it launched some while back. Yet nothing has been learnt since. Favourites still do not work properly on iPlayer Radio and yet someone clearly saw fit to inflict the same inadequate system on tv viewers as well. Why haven't the problems with the radio player been addressed and why wasn't the relaunch of the tv player delayed until they had?
My main access route to iPlayer used to be via Favourites, but now I feel like the door has been slammed shut in my face. It would seem that how I, a mere viewer and licence payer, use(d) the service is irrelevant as Auntie, apparently, knows better than I do what I want from the service and how I want to use it. I get the distinct impression that as a computer user not a tablet user - the new design being clearly aimed at the latter - the opinions of myself and others like me are being ignored by the team responsible for wreaking iPlayer and whose cherry-picking of feedback to quote in their blog posts is really starting to grate.
I understand the need for change in order to add new features and improve existing ones. What I fail to understand is why it was felt necessary to re-invent the wheel (and, in doing so, make it square) rather than simply add the new features to what already existed (and worked).
Posted by Tsukai (U16085213) on Sunday, 1st June 2014
I hate change for the sake especially when it ends up not being as good as what was there before. Why no radio and no directions to finding radio. Very annoying and upsetting
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