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Messages: 1 - 12 of 12
  • Message 1. 

    Posted by captainMouse (U14652804) on Sunday, 15th December 2013

    Why does the BBC fail to keep it's EPG up to date? This morning BBC1 showed news followed by breakfast. Yet channel 80 showed mandela's funeral and BBC 2 was showing breakfast.

    On pressing the info button on BBC1 it too showed the funeral from 5.30 till 10 so why not the EPG?

    Report message1

  • Message 2

    , in reply to message 1.

    Posted by banjax (U14499510) on Sunday, 15th December 2013

    captainMouse - forgive me for being dumb, but what is EPG please?

    Report message2

  • Message 3

    , in reply to message 2.

    Posted by Bananas are Santas favourite fruit (U15941072) on Monday, 16th December 2013

    Not captainMouse, but:

    From the numbers, it seems that he is talking about his Freeview EPG which, I would assume is ultimately the responsibility of Freeview.

    Of course, when programming schedules change at short notice, it is very difficult for program guides to keep up, so it is understandable that there might be a couple of glitches in the system.

    Report message3

  • Message 4

    , in reply to message 3.

    Posted by wolfie (U15842015) on Monday, 16th December 2013

    Sky epg seemed up to date...

    So not sure why freeview wasnt as its bbcs responsibilty on both formats...

    Report message4

  • Message 5

    , in reply to message 3.

    Posted by technologist (U1259929) on Monday, 16th December 2013

    Freeview EPG which, I would assume is ultimately the responsibility of Freeview.

    Firstly Freeview does NOT have any thing to do with EPGs at all
    - or aculally very much at all!
    - it is a company owned by a number of broadcasters which promotes the DTT platform (and that is all - it is actually called DTV Marketing Ltd)

    The EPG on DTT is operated by Digital UK which merged / took over the Digital Multiplex operators Ltd DMOL about a year pr so ago.
    DMOL (and Digiatl UK ) are owned by the Mux operators - BBC (twice ) Digital 3&4 ,SDN and Arqiva. They operate the technical platform ....

    There is no Platform operator for DTT like Sky, Virgin or Freesat who include channels on their platform -and are also work the EPG and specify the receiving equipment.

    The BBC Contracts Red Bee Media to provide its EPG information to (technical) platform operators like Digital UK who Contract ATOS (was Siemens ex BBC technology) to provide the service you receive.

    BUT if the Now and next information which was accessed via the "Info" button was "correct" so was the EPG - because it is all part of the same data stream.

    Report message5

  • Message 6

    , in reply to message 5.

    Posted by captainMouse (U14652804) on Monday, 16th December 2013

    In theory, but in practise the EPG said news till 6 then breakfast on bbc1. But if you pressed the info button it said funeral 5 - 10.30 and EPG showed breakfast also showing on BBC2 from 6.

    News channel showed funeral.

    Report message6

  • Message 7

    , in reply to message 5.

    Posted by wolfie (U15842015) on Monday, 16th December 2013

    All that may well be true...I have no idea...

    But its still up to the BBC to pass on any up to date information and changes...

    If the BBC could do this for sky...why not free view..

    Report message7

  • Message 8

    , in reply to message 7.

    Posted by henry crun (U14339711) on Wednesday, 18th December 2013

    If the BBC can take the trouble to interrupt Mrs Browns Boys, then surely it can find the resource to keep the EPG up to date or even inform viewers that a show has been changed or cancelled.

    Very annoying when the previous programme overruns and we are all kept in the dark...

    Report message8

  • Message 9

    , in reply to message 8.

    Posted by technologist (U1259929) on Wednesday, 18th December 2013

    Can you please Complain ...
    giving platform Channel, time and STB/ TV details etc
    as this does not seem to be a very common Occurance -
    and these details will make it easier to trace.
    They have at least three months of output on disc
    but the sooner you do it the easier it is to find the instance,

    The P/F (now and next ) info that the BBC use is the most closely coupled to the play out system of any broadcaster,

    Report message9

  • Message 10

    , in reply to message 9.

    Posted by captainMouse (U14652804) on Wednesday, 18th December 2013

    Well that was a total nightmare, whoever designed that need shooting, I almost gave up.

    Report message10

  • Message 11

    , in reply to message 10.

    Posted by henry crun (U14339711) on Wednesday, 18th December 2013

    The BBC Complaints process is carefully designed to make it hard and to put people off (and so cut down the number of complaints)

    Report message11

  • Message 12

    , in reply to message 11.

    Posted by wolfie (U15842015) on Wednesday, 18th December 2013

    how do you complain about the complaints process...

    Report message12

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