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iPlayer and problems with Adobe Air

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Messages: 1 - 5 of 5
  • Message 1. 

    Posted by pie-thagoras (U1306117) on Thursday, 29th November 2012

    For those who are not already aware, The Register website reported that Adobe Air 3.5 has caused problems with the iPlayer. Downloaded programmes are no longer accessible, and iPlayer downloads / Series record won't work at all.

    The article is available at:
    www.theregister.co.u...

    A search of the BBC site for this problem did not come up with anything hence this thread.

    Downgrading Air to 3.4 fixes this.

    Report message1

  • Message 2

    , in reply to message 1.

    Posted by Guv-nor (U7476305) on Thursday, 29th November 2012

    Brush up your search skills iplayerhelp.external...

    Report message2

  • Message 3

    , in reply to message 1.

    Posted by Peta (U24) on Friday, 30th November 2012

    BC iPlayer Desktop – Why have my downloaded programmes disappeared and why am I unable to download new programmes after updating Adobe Air?

    Search iPlayer Questions
    iplayerhelp.external...

    ***Updated 25 November 2012***

    We can now report that this fault, caused by an Adobe Air update has now been resolved. The BBC have rolled out an emergency update that enables users to now use BBC iPlayer Desktop with the latest version of Adobe Air (3.5) installed.

    As of Thursday 22 November, programmes will be available to download, but due to the nature of the fault, programmes broadcasted before the 22 November will not be available unless they are repeated.

    BBC iPlayer programmes are generally available to download for a week after they've been broadcast so it will take this amount of time for full service to resume.

    For more information about the fault, read the Adobe blog. The BBC are continuing to work with Adobe to ensure BBC iPlayer Desktop users are not negatively impacted by future releases of Adobe Air.

    Please note that we are aware of reports from some users who continue to experience issues with BBC iPlayer Desktop. This is under investigation and we will update this FAQ when we obtain further information.

    Report message3

  • Message 4

    , in reply to message 3.

    Posted by BBC auto-messages (U294) on Friday, 30th November 2012

    Editorial Note: This conversation has been moved from 'BBC Television ' to 'The BBC'.


    Not about a TV programme, so moving to general BBC topic

  • Message 5

    , in reply to message 3.

    This posting has been hidden during moderation because it broke the House Rules in some way.

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