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You are here > Points Of View message boards > Deleted > BBC comments wish list

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BBC comments wish list

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Message 1 - posted by Central Communities Team (U1097995) , Nov 29, 2008

Sorry for the cross posting on different platforms, but I'd like to know how you think we can improve commenting across bbc.co.uk? This includes message boards, forums, blogs or anywhere else that the public can add some kind of comments.


We are always trying to improve the public value of our different offerings on the web. There is a fine balance between providing public value with broad appeal to the majority of licence fee payers on the one hand, while at the same time keeping up with new technology and experiences.

One of the areas we are spending a lot of time on is "comments". BBC web properties have several ways of accepting user contributions, newsgathering, user generated content, comments, discussions or what ever you want to call it.

In the next week a group of us - from telly, radio, news and online - are putting together a presentation on our future requirements. We already have a long, long lists of ideas, but we need to know what the community actually wants?

I recently Twittered about this (twitter.com/tomVS/st...) and got some interesting replies:
- @tomVS could I add 'switching off comments' to your list winkeyetinyurl.com/2f8h5k
- @tomVS I hope you are including threaded commenting.

These are interesting ideas, and we've already put together a lot. But I'd like to know what you think? We need the ideas before lunch on Monday, 1 December.

Let's use our (existing) commenting system to build a wish list about our (future) commenting system. We need to build a list of requests.

In short: add your voice, about your voice...

TomV
       

Message 2 - posted by Nippie Sweetie (U8747614) , Nov 29, 2008

Thanks TomV.

Here's a link to a thread which contains several suggestions for improvement.

www.bbc.co.uk/dna/mb...

You'll need to separate the wheat from the chaff of course.

smiley

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Message 3 - posted by deansay the tree fairy (U5811575) , Nov 29, 2008

They haven't given us much 'consultation time' have they, less than 48 hours and at at weekend!!! erm

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Message 4 - posted by mirandashell (U1946590) , Nov 29, 2008

From reading both blogs and the POV messageboards, the general consesus is that we want to keep the MB and get rid of the blogs.

The only problems with the MBS are multiple postings and offensive posters. Both of which could be dealt with by stronger moderation and hosting. And a search facility would be really useful!

Most of us have found that blogs are too difficult to use, too difficult to follow and make a real conversation impossible. A blog is basically for making comments on what the host has to say and that's not what we want.

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Message 5 - posted by mirandashell (U1946590) , Nov 29, 2008

And an edit facility would be great!

dohlaugh

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Message 6 - posted by dave (U2043922) , Nov 29, 2008

"From reading both blogs and the POV messageboards, the general consesus is that we want to keep the MB and get rid of the blogs."

Completely agree, why are you trying to operate both ?, and now you mention twittering doh

...and on MBs does anyone at the BBC actually read them and take them into account, and I don't mean the hosts, who I just find try to stop things being said by trying to answer comments when I don't understand what authority they have to speak for the BBC ?

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Message 7 - posted by Quizzimodo (U551071) , Nov 29, 2008

The OP reads more like an internal BBC memo rather than a communication to us.

Burying bad news perhaps?

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Message 8 - posted by Nippie Sweetie (U8747614) , Nov 29, 2008

I recently Twittered about this (twitter.com/tomVS/st...) and got some interesting replies:
- @tomVS could I add 'switching off comments' to your list tinyurl.com/2f8h5k
- @tomVS I hope you are including threaded commenting

Quoted from this message




You see, this is the problem. I've followed the links and have absolutely NO IDEA what they actually are and what you are trying to say.

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Message 9 - posted by Hark the Herald Angelicweeyin (U5849806) , Nov 29, 2008

Sat, 29 Nov 2008 15:20 GMT, in reply to Nippie (brrrr it's cold) Sweetie in message 8

Oh thank goodness it wasnae only me. I thought I had lost it (well I have but that's a completely and utterly different story)

It hasn't given us much time, in fact I won't be around tomorrow much. What time on Monday? At the end of play or what?

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Message 10 - posted by Faye Tsar (U1683210) , Nov 29, 2008

A wish list, blogs - great for journalists to chat with the public, useless as a forum for the public to debate among themselves. When blogs were first introduced they had formatting, the ability to post full links and a preview button, not now.

Messageboards, rewrite house rules, stick to them and be consistent, clearly define (in a well placed link on the boards) the roles of hosts, moderators, have links to appeals to pre-mod status clearly marked - don't rely on someone in the know posting it on this particular board how to query the situation. Make it clear, that will reduce the need for people to ask in the first place.

Email posters put in premod with reasons why, and another thing, reply to emails querying premod status. Have the link to official complaints handily linked too, not hidden away as it currently is.

If you close a thread, say why.
If you see a topic going off topic, let a host interject to put it back on track, don't just let it wander and close it.

If POV is to be changed, look at all messageboards. Be above board and fair.

In terms of POV and blogs, if a BBC executive is asking for any television related feedback and starts of with a blog, that blog link should AT LEAST be posted on POV for POV members to respond to if they wish. Or EVEN they could post on the POV board!

For example:

www.bbc.co.uk/blogs/...

It's funny Danielle Nagler's opening line is "Hi everyone" when clearly not everyone knew about it, especially the people on POV who contributed to several threads on the subject.

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Message 11 - posted by Helen May (U1633128) , Nov 29, 2008

A simple answer Nick.

Keep the message boards but police them better.

Forget blogs no one wants them.

Don't change things for the sake of it either please!

H

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Message 12 - posted by dave (U2043922) , Nov 29, 2008

"Oh thank goodness it wasnae only me. I thought I had lost it (well I have but that's a completely and utterly different story)"

When I read the 'blogs' and 'twittering' mentioned on these forums I usual think I've entered a parallel universe and I don't have a clue what is going on...I put it down to IT and the obsession of inventing things thye don't want others joining in.

Computers were good and useful until some geek invented IT departments to try and stop us doing anything doh

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Message 13 - posted by Quizzimodo (U551071) , Nov 29, 2008

The problem with the BBC MBs is that they don't appear to be moderated properly & then they suddenly over react.

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Message 14 - posted by Helen May (U1633128) , Nov 29, 2008

It's always been that way Quizzimodo.

H

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Message 15 - posted by Central Communities Team (U1097995) , Nov 29, 2008

Nippie

Thanx for the link, but there is a difference between Nick's question and mine. I'm specifically interested in the "comment" function, and *not* whether you prefer blogs or boards (I know the answer smiley )

So put another way, my questions are:

What do you like about the current way in which you post messages?
What more do you want (like search, I know)?
Would you comment more on blogs if the commenting worked more like the boards (with smileys, reply tos, etc)?

In short, I'm looking for ideas on how we improve ALL commenting across bbc.co.uk. This includes boards, but also blogas as well as Have Your Say and any other comments in the future.

TomV

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Message 16 - posted by Central Communities Team (U1097995) , Nov 29, 2008

Faye Tsar, thanx for the long reply.

Interesting that you mention blogs are "useless as a forum for the public to debate among themselves". In general it seems people do not use BBC message boards to "debate among themselves"? They expect BBC staff to listen? But a debate for another day winkeye

Anyway, think more about how we can improve the boards for you? I'm thinking of technical things we can do, like changing the layout of pages or adding more ways in which to comment. I'm aware of the issues around moderation and hosting, but for now we're looking for what you like/dislike about posting messages/leaving comments.

TomV

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Message 17 - posted by mirandashell (U1946590) , Nov 29, 2008

So what you are saying is....

The blogs aren't working as they are. They're not been used as much as you want. So are you getting rid of the message boards?

Commenting on blogs is difficult and hard to follow. We don't like them and we want to keep the boards.

And I don't mean to sound rude but wouldn't it be a better idea to get rid of the blogs and improve the message boards?

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Message 18 - posted by deansay the tree fairy (U5811575) , Nov 29, 2008

What I don't understand is why we two seperate lots of people of the BBC Message Board section asking the same questions, but they seem to be at odds with one another. Tis very confusing as to 'who' has 'what' agenda or are their indeed two agrendas? erm

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Message 19 - posted by Quizzimodo (U551071) , Nov 29, 2008

and *not* whether you prefer blogs or boards (I know the answer smiley )

Quoted from this message





But will that be taken into account at the final reckoning.

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Message 20 - posted by mirandashell (U1946590) , Nov 29, 2008

And haven't we already said several times what would improve the board?

For 'technical issues' - an edit facility and a search facility. These would get rid of a lot of multiple threads and save typo embarrassments!

The board looks fine as it is. I like the colour and have got used to the layout. But I did like the old threading as well. Made it easier to follow a debate.

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