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Moderation queries

Messages: 1 - 19 of 19
  • Message 1. 

    Posted by cricket-Angel Tucker (U3382697) ** on Monday, 1st June 2009

    Paul opened a thread for us to put any queries or problems we had regarding moderation to him. It lasted three hours (it was a trial thing) and was very popular. Paul was very helpful.

    I can't believe I'm going to do this ... but there is a BBC blog on this subject. Natch. smiley - winkeye

    www.bbc.co.uk/blogs/...

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  • Message 2

    , in reply to this message.

    Posted by SometimesInvisiblePoster (U9636067) on Monday, 1st June 2009

    Cricket-Angel Judas! smiley - laugh

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  • Message 3

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    Posted by cricket-Angel Tucker (U3382697) ** on Monday, 1st June 2009

    smiley - blush

    Actually my point was that all these BBC online facilities are not joined up in any way.

    Why start a blog on moderation when there was a perfectly good thread here?

    All these abandoned blogs, new blogs, disused messageboards and very well used messageboards are all very bitty and difficult to navigate.

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  • Message 4

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    Posted by Central Communities Team (U1097995) on Monday, 1st June 2009

    Hi cricket-Angel

    Sarah has pointed me to your thread - I'll be honest, I'm not sure exactly what it is I'm being criticised for smiley - erm

    I wrote the post on the internet blog so I could get the opinion and queries of blog users, and I started a thread here so I could get those of messageboarders. As I'm sure you'll admit, there are differences of opinion and habits between the different groups of users, and while many people use both blogs and boards, some prefer one format or the other.

    To do my job, I need to know what both groups of users think so I can improve things.

    The blog post gave people the option of joining a discussion on POV or leaving a comment below the blog post. I linked to the board from the blog and vice versa to give users the option they preferred. And we always have a feedback form for anyone who just wants to email us:

    www.bbc.co.uk/messag...

    We're keen to do this kind of thing more often, so if you can explain what's irked you about the way I did it I would genuinely appreciate it smiley - smiley

    Cheers

    Paul - CCT

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  • Message 5

    , in reply to this message.

    Posted by cricket-Angel Tucker (U3382697) ** on Monday, 1st June 2009

    I didn't see a link to the blog from the thread, Paul, sorry. That's why I linked to it.

    And it's not you that I'm criticising, but the disparate piecemeal-ness (smiley - erm) of the BBC's interactive online stuff. Nothing is connected, making it difficult to find the right conversation.

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  • Message 6

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    Posted by Central Communities Team (U1097995) on Monday, 1st June 2009

    Hi cricket-Angel

    Things at the BBC have sometimes been a bit piecemeal due to different departments having different software, policies, platforms and ideas. It's a big organisation and it's hard to avoid that.

    But things are improving: if you're on your discussion page, now you are only one click from seeing the page listing your blog comments, and you can use the same account to join hundreds of services. So there's nothing to stop blog users joining boards, or (heaven forbid! smiley - biggrin ) board users leaving comments on blogs. And there are plans for this to become far, far better.

    Moderation policies are becoming more consistent across services, and we hope to soon have more consistent response to appeals and complaints about moderation issues.

    But it was precisely because users might find it difficult to find their way from one place to another that I blogged as well as posting to the boards smiley - smiley

    Cheers

    Paul

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  • Message 7

    , in reply to this message.

    Posted by Professor Techno (U3287342) on Monday, 1st June 2009

    Paul you said "To do my job, I need to know what both groups of users think so I can improve things" which ties in nicely with this www.bbc.co.uk/dna/mb... how long is it before these changes come into operation?

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  • Message 8

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    Posted by Professor Techno (U3287342) on Monday, 1st June 2009

    and Paul has left the building it begs the question what have the CCT team been doing the last 8 months in terms of improvements?

    Why are they unable to give us updates Paul has twice ignored my question regarding the "wish list"

    Why bother asking us for our ideas etc if they are going to totally ignore us during the actuall process

    Incredibly rude

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  • Message 9

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    Posted by Faye Tsar (U1683210) on Monday, 1st June 2009

    Things at the BBC have sometimes been a bit piecemeal due to different departments having different software, policies, platforms and ideas. It's a big organisation and it's hard to avoid that. 

    I find that statement incredible, is the BBC so incapable of a common strategy for their online services - after all this time? If the BBC can't organise a debate within it's own departments no wonder it struggles to debate with the public in a coherent manner.

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  • Message 10

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    Posted by cricket-Angel Tucker (U3382697) ** on Monday, 1st June 2009

    But things are improving: if you're on your discussion page, now you are only one click from seeing the page listing your blog comments, and you can use the same account to join hundreds of services. So there's nothing to stop blog users joining boards, or (heaven forbid! ) board users leaving comments on blogs. And there are plans for this to become far, far better. 

    Yes, I've found my blog comments page. They're helpful only in providing a link back to the blog I have posted to. Maybe it would be a good idea to do what the My Discussions page does for messageboards - show if a blog has been contributed to since I last visited, rather than me having to check each one to see if Nick has replied to the recent comments (smiley - laugh smiley - laugh).

    I know you're jesting, Paul, but I would just like to point out the MANY blog contributions made by POVers.

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  • Message 11

    , in reply to this message.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd June 2009

    Why are they unable to give us updates Paul has twice ignored my question regarding the "wish list"

    Why bother asking us for our ideas etc if they are going to totally ignore us during the actuall process

    Incredibly rude  


    Hi Professor

    I'm responsible for the moderation, not the technical developments but I'll pass your query on to Tom.

    I couldn't understand why you said I'd ignored your query twice - we've had no emails from you and you hadn't left a comment in the moderation thread or below the blog post.

    So I checked your discussions list and found this thread:

    www.bbc.co.uk/dna/mb...

    I work across nearly 300 services with 2 to 3 million users per week, so the chances of me seeing these messages are pretty slim. I gave a choice of ways to contact me with feedback, but if you chose to start a thread in the hope that spot it among thousands in the course of my work then I've hardly been ignoring it, have I?

    You're not new to the boards, you must know that it's far more likely that I've not seen it smiley - erm

    While we're on the topic of rudeness, I don't consider the phrase "trot off into the night" to be particularly polite. That day I worked three hours more than I'm contracted - or paid - to do so that I could answer queries on here and in the blog comments, as well as work with the tech team to fix the moderation bug we were told about on the blog. I didn't exactly "trot" out of here at the end of it.

    Paul

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  • Message 12

    , in reply to this message.

    Posted by Professor Techno (U3287342) on Tuesday, 2nd June 2009

    Sorry Tom thats my fault this thread was not clear enough i was in a bit of a rush. www.bbc.co.uk/dna/mb...

    I also aplogosize for using that phrase i am sure you are hard working BBC employee.

    Have a nice day smiley - smiley

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  • Message 13

    , in reply to this message.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd June 2009

    I find that statement incredible, is the BBC so incapable of a common strategy for their online services - after all this time? If the BBC can't organise a debate within it's own departments no wonder it struggles to debate with the public in a coherent manner. 

    Hi Arthur

    We do now have a common strategy, that was my point. A few years ago we didn't, but then few big organisations had coherent strategies for social media until comparatively recently. When I started at the BBC, there were whole departments that looked at you like you'd fallen out of the sky if you mentioned online communities - now there's even people in Radio 3 who know what they are smiley - biggrin

    Cheers

    Paul

    Reply to this message 13

  • Message 14

    , in reply to this message.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd June 2009

    Cheers Prof, you too smiley - smiley

    Paul

    Reply to this message 14

  • Message 15

    , in reply to this message.

    Posted by Central Communities Team (U1097995) on Tuesday, 2nd June 2009

    They're helpful only in providing a link back to the blog I have posted to. Maybe it would be a good idea to do what the My Discussions page does for messageboards - show if a blog has been contributed to since I last visited 

    Yep, and I hope we'll have that fairly soon, though I'm straying off-topic for a thread about moderation smiley - laugh

    And I know POVers posted to the blogs, C-A, I'm just teasing smiley - smiley

    P

    Reply to this message 15

  • Message 16

    , in reply to this message.

    Posted by Faye Tsar (U1683210) on Tuesday, 2nd June 2009

    Hi Arthur

    We do now have a common strategy, that was my point. A few years ago we didn't, but then few big organisations had coherent strategies for social media until comparatively recently. When I started at the BBC, there were whole departments that looked at you like you'd fallen out of the sky if you mentioned online communities - now there's even people in Radio 3 who know what they are smiley - biggrin

    Cheers

    Paul 


    Paul, many thanks for your reply.

    Look forward to seeing the results of a common strategy, I won't reiterate my own bugbears (actually I probably will*) but it would be good to see in future a situation where the amount of resources to different boards and blogs are proportionate than they are at present.

    It's ludicrous to have seven boards for the Archers 'one' radio programme and only one board on television linked to a occasional 15 minute series - when the BBC's main output is television.

    It's incoherent to have a situation where you can freely discuss Coronation Street on one of seven boards dedicated to one radio programme, yet should you (from 8th June) discuss it on the one and only television board you will be moderated.

    At the moment the degree of resources allocated to different areas is random, I'll be keen to see consequence of a common strategy as well as the mentioned 'improvements'.

    * and did smiley - winkeye

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  • Message 17

    , in reply to this message.

    Posted by cricket-Angel Tucker (U3382697) ** on Tuesday, 2nd June 2009

    Thanks for answering our queries, Paul. smiley - ale

    Is it SO bad if a thread deviates away from the title and original intent? It's not off-topic, it's just the way conversations go!

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  • Message 18

    , in reply to this message.

    Posted by Professor Techno (U3287342) on Tuesday, 2nd June 2009

    What are the chances Tom posts a reply are think the chances are VERY SLIM,but a thanks to Paul for trying anyway.

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  • Message 19

    , in reply to this message.

    Posted by Professor Techno (U3287342) on Wednesday, 10th June 2009

    Shock horror Tom has blatantly REFUSED TO update us even though Reynolds his boss has asked him THREE times and Paul his colleague has asked him to give us an update

    What has he got to hide?

    Reply to this message 19

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