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Programmes downloaded to iPlayer desktop are 'temporarily unavailable'

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  • Message 1. Posted by Ben__R (U5714135) on Tuesday, 24th May 2011permalink

    More often than not, when I have downloaded a programme to the iPlayer desktop and try to play it, I get the error message "...is temporarily unavailable. Please try again later.", where the name of the programme I tried to play is inserted into the start of the message. This happens even though I saw that the programmes have been fully downloaded to my computer, so I don't see how they could be 'unavailable'. I keep on trying to play the programmes, until it expires, but have not been successful, even when I am still connected to the internet. This has been happening throughout updates of the software for about 6 months now, and has happened on the most recent update. It is quite annoying as often when I try to play a programme, it has expired from the iPlayer website, so when it is unavailable, I am unable to watch the programme at all, anywhere.

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  • Message 2. Posted by Ben__R (U5714135) on Tuesday, 24th May 2011permalink

    Is there any known way I can fix this? Thanks.

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  • Message 3. Posted by matt (U8621220) on Tuesday, 24th May 2011permalink

    Hi Ben,
    Try these instructions in Chris O's post and see if it helps www.bbc.co.uk/dna/mb...

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  • Message 4. Posted by Ben__R (U5714135) on Monday, 30th May 2011permalink

    That worked brilliantly, thanks!

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  • Message 5. Posted by Chris O (U13750132) on Tuesday, 31st May 2011permalink

    Good to read that it worked for you smiley - ok

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