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New version downloaded - stored programmes have disappeared!

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  • Message 1. Posted by Neil31 (U13922248) on Monday, 9th May 2011permalink

    I have, against my better judgement, just agreed to download the latest version of iPlayer desktop, and have found that immediately a number of programmes that I had downloaded but not yet viewed, and which had not expired, have disappeared from the list of downloads. I have tried using the A-Z view, and the expiring view, but the programmes seem to have simply been removed from my computer! The programmes in question are episode 1 of Everything and Nothing, episodes 1-3 of The British At Work, episode 1 of Women in Love, and episodes 1-2 of Twenty Twelve. I am using a Windows 7 laptop. If no-one can tell me where these programmes have gone, I would consider it the least that someone could do to tell me how I am going to view these programmes now.

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  • Message 2. Posted by burrito (U14859926) on Tuesday, 10th May 2011permalink

    Did you see any dialog boxes saying that these programmes would be removed?

    If not, is your repository in the standard location:

    C:\Users\[your user name]\AppData\Roaming\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1

    or did you move it? Can you look inside this directory to see if the missing programmes are there (you can tell by looking at the jpgs within each folder)? If they are try resetting the directory in the 'Download Settings' section in Preferences|General within iPlayer Desktop.

    If you did see the dialogs it's probably the case that the programmes have expired but the older version was miscalculating the dates.

    I've noticed that "Everything and Nothing" is back on iPlayer:

    www.bbc.co.uk/iplaye...

    and all six episodes of "Twenty Twelve" are available too:

    www.bbc.co.uk/iplaye...

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  • Message 3. Posted by Neil31 (U13922248) on Sunday, 15th May 2011permalink

    There were no dialogue boxes saying that the programmes would be removed, only that the old version of iPlayer would be removed and the new one installed. It was a surprise to find on opening the new version of iPlayer that the almost my entire library had been wiped.

    I have always allowed BBC iPlayer Desktop to manage where programmes are stored, so my repository is in the standard location, but none of the programmes that were removed can be found there, they have simply been removed from my computer.

    Since my original post, some further programmes from my library have been removed, although upon opening iPlayer Desktop there were no dialogue boxes saying which programmes had been removed, and why.

    In addition, the upgrade seems to have corrupted any programmes that were in my library that have survived the cull. Trying to watch episodes of The Crimson Petal And The White for example, the picture freezes and the sound stops after a couple of minutes. These programmes have now been removed from the iPlayer website, so I cannot try deleting them and downloading them again.

    What is the best way to reverse this upgrade and regain access to the programmes that were deleted?

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  • Message 4. Posted by Crumblevitch (U14871024) on Monday, 16th May 2011permalink

    I avoided downloading the new version because past experiences of upgrading iPlayer have not been good. Unfortunately I accidentally accepted the upgrade yesterday and now none of my downloaded programmes can be watched and I had a lot downloaded that are now no longer available online. This is incredibly frustrating, particularly as it was so predictable. Why is it the BBC seem incapable of making changes to iPlayer without completely messing up?

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  • Message 5. Posted by burrito (U14859926) on Monday, 16th May 2011permalink

    Do you know which version were you on previously. Was it 3.0.10?

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  • Message 6. Posted by Neil31 (U13922248) on Thursday, 19th May 2011permalink

    I have kept iPlayer Desktop up to date, so I have to assume the previous version was whatever the latest version of iPlayer Desktop was. I don't have a record of the previous version's number, so I guess it was 3.0.10.

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