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Bug in new version of BBC iPlayer Desktop v.3.2.3

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  • Message 1. Posted by expeditionist (U14860228) on Wednesday, 4th May 2011permalink

    I have 3 monitors connected to my Windows 7 PC in an extended configuration 3-1-2 (19" monitor - main 26" monitor - 40" HD TV).

    I've been using iPlayer since it first came out with no problems, dragging the iPlayer applicaton to whichever of my 3 screens I want to watch it on and then clicking Full screen, but with this new version of iPlayer Desktop if the iPlayer windows is on my 19" monitor or my 40" TV and I click on Full screen, the Full screen opens on my primary 26" display rather than on the display I'm using.

    I can't get the full screen to appear on anything other than my primary display. Was not a problem before v 3.2.3., the full screen appeared on the same screen as the iPlayer application. Please can somebody fix this as I need screens on the PC and TV working at the same time and I can't keep switching the primary display! Being unable to watch full screen kind of defeats the point of watching it on a big TV.

    Thanks.

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  • Message 2. Posted by burrito (U14859926) on Thursday, 5th May 2011permalink

    Have you tried this with just two monitors connected?

    What TV model are you using and how is it connected to the PC?

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  • Message 3. Posted by burrito (U14859926) on Monday, 9th May 2011permalink

    I've noticed that the iPlayer Desktop window needs to be completely on the second screen in order for full screen to work properly on that monitor. If there is any overlap with another screen when you switch to fullscreen it will display on the primary monitor.

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  • Message 4. Posted by expeditionist (U14860228) on Saturday, 21st May 2011permalink

    Belated follow up - sorry - did a lot of testing on virtual machine after removing all traces of iPlayer and Air and found v3.0.10 with Air 2.04 to be latest updates without any issues, reported it to BBC Development Team via Audience Services and all full screen problems went away for me now with v3.2.7 in conjunction with Air 2.6. Thanks to the Development Team for fixing it.

    Unfortunately, I have another issue now with v.3.2.7 in that when my computer starts, bbc iplayer runs and appears as an open window rather than running and just appearing as an icon in the system tray like I want it to and like it used to. Have changed the startup prgram properties to run minimized but it hasn't had an effect. Any ideas?

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