General Discussionpermalink

Reinstalled iPlayer Desktop - still not working

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  • Message 1. Posted by Chappers (U14021486) on Friday, 29th April 2011permalink

    Desipite programmes being deleted from iPlayer Desktop, they were all still taking up space in the 'My Videos' folder for some reason. This was about 100GB worth so I deleted the folder.

    However, this meant that I could no longer download videos to Desktop (they were listed as downloading but at a speed of 0). I reinstalled Desktop but its status is Offline and anything I click on it doesn't work (Preferences etc). Videos still won't download at all. The online streaming iPlayer still works though.

    Anybody know what's going wrong?

    complain

  • Message 2. Posted by Guv-nor (U7476305) on Friday, 29th April 2011permalink

    There is a strong possibility that you left some bits of the old iPlayer behind.

    Read this and do EVERYTHING it suggests. iplayerhelp.external...

    Also clear your cache iplayerhelp.external...

    complain

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  • Message 3. Posted by Chappers (U14021486) on Friday, 29th April 2011permalink

    That's fixed it - thanks!

    complain

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  • Message 4. Posted by Guv-nor (U7476305) on Friday, 29th April 2011permalink

    smiley - ok

    complain

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