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Downloading BBC iplayer desk top

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  • Message 1. Posted by chillybons (U14804893) on Saturday, 5th March 2011permalink

    I am trying to download BBC I player desktop so that I can watch programmes on my Computer when I am not on the Internet
    I have windows 7 on a very new Toshiba PC
    I successfully download the AIR programme but whenever I try to download the BBC i player I get a message
    "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author".
    How do I solve this, I have cleared the cache
    thanks

    complain

  • Message 2. Posted by stevendm (U14805421) on Sunday, 6th March 2011permalink

    I've got the same problem and error message but I'm trying to download mac version for my Macbook Pro

    complain

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  • Message 3. Posted by matt (U8621220) on Sunday, 6th March 2011permalink

    Not sure if this helps.

    Similar error iplayerhelp.external...

    complain

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  • Message 4. Posted by MarkRick (U14805478) on Sunday, 6th March 2011permalink

    I have the same error trying to download BBC iPlayer desktop onto a PC running Windows XP.

    I have already uninstalled Adobe AIR and iPlayer and then reinstalled them - multiple times.

    I have also cleared the cache, as recommended elsewhere in iPlayer Help.

    And I have erased the relevant Application Data files (from my original version of Desktop, I guess), also as recommended on iPlayer Help.

    I'm not clear what is causing th eproblem - any ideas anyone?

    complain

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  • Message 5. Posted by Chris O (U13750132) on Monday, 7th March 2011permalink

    I suggest you take a look here: support.dtsearch.com... and try out the recommendation in that thread.

    Take a system checkpoint before doing so, just in case . . .

    Let us know if it works for you smiley - ok

    complain

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  • Message 6. Posted by BBC auto-messages (U8526101) on Thursday, 17th March 2011permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'General Discussion'.

    This is a reply to this message.

  • Message 7. Posted by Scoop (U14874087) on Wednesday, 18th May 2011permalink

    Just to revive an old thread, but I am having the exact same problem with the new update!

    Just like everyone else seems to, I have uninstalled and reinstalled Air and iPlayer multiple times, gone through the files to make sure all traces are gone, have made sure my Flash and Java are up to date as well as system restore to when it was working last.

    I am using Windows XP, and a few hours ago before I tried to update, it was working perfectly fine. I've followed all the previous troubleshooters mentioned in this thread with no luck.

    Any suggestions?

    complain

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  • Message 8. Posted by v (U14860901) on Thursday, 19th May 2011permalink

    Download the latest adobe air installer and Then Uninstall air from the command line
    AdobeAIRInstaller.exe -uninstall

    Then install BBC iPlayer Desktop

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  • Message 9. Posted by Scoop (U14874087) on Thursday, 19th May 2011permalink

    Hiya!

    Thanks for responding to my message!

    I wasn't sure what you meant by "command line" so would you mind clearifying that for me? (read as "I'm stupid")

    Also now its not even letting my download the player, it just keeps on doing the buffering circles where the download button should be.

    complain

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  • Message 10. Posted by v (U14860901) on Thursday, 19th May 2011permalink

    Remove previously installed adobe air and iplayer Desktop from control panel --> Add/ remove programmes
    And the folders

    Then Download the latest adobe air installer to your C drive or D drive (e.g. U:\downloads\AdobeAIRInstaller.exe)
    Open Command prompt as follows
    Click Start,
    Click Run,
    Type "cmd" and press enter.
    Locate your Drive location of air installer [e.g. U:\downloads\ ]
    Press enter key
    Then
    U:\downloads\AdobeAIRInstaller.exe -uninstall
    Press enter key

    Clear your browser cache and restart the browser


    Now try to install the iplayer desktop

    complain

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  • Message 11. Posted by Scoop (U14874087) on Friday, 20th May 2011permalink

    Thanks again!!

    Im still having problems smiley - sadface Its on my pc now and doesnt seem to have the problem with the corrupted file, but now the programme just wont open at all. Ive tried setting it to auto start when windows opens but still no luck, but yet on task manager the iplayer is running.

    Any more suggestions?

    complain

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  • Message 12. Posted by v (U14860901) on Friday, 20th May 2011permalink

    So you were able to install iplayer desktop .

    -- And now the iplayer desktop doesn't open

    open taskmanager and 'End process' iplayer desktop proccess (might be two / three process running check it)

    Delete all the folders on this page [iplayerhelp.external...

    Open iplayer desktop ... Hope desktop opens ..

    If not , Please elaborate more about the issue.

    complain

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  • Message 13. Posted by Scoop (U14874087) on Saturday, 21st May 2011permalink

    Hey

    The link doesnt work? Thankyou again for all this! <3

    complain

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  • Message 14. Posted by v (U14860901) on Monday, 23rd May 2011permalink

    To remove any settings

    1. Delete the directory C:\Documents and Settings\[your user name]\Application Data\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1

    2. Delete the directory C:\Documents and Settings\[your user name]\Application Data\Adobe\AIR\ELS\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1

    To remove any downloaded programmes

    Delete the directory My Documents\My Videos\BBC iPlayer

    -- Hope this helps.

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  • Message 15. Posted by Scoop (U14874087) on Monday, 23rd May 2011permalink

    Ah ha!

    You are a genius and have been a really big help! Thankyou so much!!!!

    complain

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