General Discussionpermalink

Samsung Home Theatre systems

This discussion has been closed.

  • First
  • Last
  • Message 1. Posted by SidiousUK (U14639697) on Thursday, 7th October 2010permalink

    Hi iPlayer team,
    I recently purchased a Samsung HT-C5500 blu-ray home theatre system after reading reviews (many of which state it has BBC iPlayer).
    This app is not yet availalbe for me to download and Samsung has directed me to yourselves to find out when it will be availalbe and if so, when.

    I have a limited number of days that I can return the equipment to the retailer as it does not have the functionality that it is advertised as having.

    Can you advise when and if iPlayer will be avaialble for my model
    Many thanks

    complain

  • Message 2. Posted by thepordge (U11792681) on Saturday, 9th October 2010permalink

    I would like information on this too, I have a Samsung HT 6500, and I am very annoyed by the lack of iPlayer, the reason I bought it in the first place!

    complain

    This is a reply to this message.

  • Message 3. Posted by John99 (U13871221) on Sunday, 10th October 2010permalink

    I note Samsung C6500 is listed as supported - iplayerhelp.external...

    I would guess that under UK consumer protection legislation you would have grounds for rejecting & returning a set if either
    - you specified it must be capable of playing iPlayer when you purchased it
    - or if it was advertised as such.

    And then subsequently proves not to have such a capability.

    complain

    This is a reply to this message.

  • Message 4. Posted by BBC auto-messages (U8526101) on Monday, 11th October 2010permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'General Discussion'.

    This is a reply to this message.

  • Message 5. Posted by csandbach (U14560799) on Monday, 11th October 2010permalink

    I wrote to the CEO of Samsung UK and got a reply about this a few MONTHS back, I bought a BDP-C5500 which was clearly advertised as having iPlayer! After numerous phonecalls to the support dept who kept saying by the end of may it will be ready I finally had enough and complained. His PA explained that they are working on it, it will first be released on TV's which it was last month I think, then home cinema equipment and that if I wasnt happy they would come and pick the player up and refund my money. I decided to keep hold of it as it's a good player, just very frustrating I was sold it as haveing iPlayer when it clearly doesnt. I think the issue lies with Samsung not the BBC.

    complain

    This is a reply to this message.

  • Message 6. Posted by csandbach (U14560799) on Tuesday, 19th October 2010permalink

    Any updates??? Anyone??

    complain

    This is a reply to this message.

  • Message 7. Posted by avaris15 (U14733956) on Wednesday, 29th December 2010permalink

    Figured I'd try and keep this afloat, as I'm in the same situation and would really like some answers. I'm happy to wait, but would like to know that I'm going to be getting an iPlayer widget on my HT-C5500

    complain

    This is a reply to this message.

  • Message 8. Posted by Alex (U14798896) on Monday, 28th February 2011permalink

    Has anyone had any luck in getting iPlayer running on their samsung blu ray?

    I have a c5300 and it is terrible that it has been advertised as having support, but still the app is not available!

    complain

    This is a reply to this message.

  • Message 9. Posted by avaris15 (U14733956) on Wednesday, 16th March 2011permalink

    Still waiting for an answer from the BBC on this one.

    Samsung say that it's not up to them. Who is liable here? My blu-ray player was sold on the basis that it would feature the iPlayer app, and I've still not got it.

    I was being patient, as I know that these things can take time, but I'm beginning to wonder whether this is ever going to happen, and that the BBC have just swept this one under the rug?!

    complain

    This is a reply to this message.

  • Message 10. Posted by Autarch (U14846989) on Tuesday, 19th April 2011permalink

    Just installed today's firmware update for my HT-C5200 and iPlayer has now appeared in Internet Apps. And the release notes for the update suggested it was just a Blu-Ray compatibility update!

    First impressions are very good; unlike iPlayer on Freesat it looks like it offers HD versions where available, and navigation is significantly quicker than on my Technisat HDFS.

    complain

    This is a reply to this message.

  • Message 11. Posted by maethorechannen (U12017739) on Thursday, 21st April 2011permalink

    I'm noticing that the screensaver kicks in on my BD-C5500 while watching a programme.

    complain

    This is a reply to this message.

  • Message 12. Posted by seetohh (U14853246) on Tuesday, 26th April 2011permalink

    I get the same problem too.

    Also for me the fast forward and rewind functions do not work. Does experience the same behaviour?

    complain

    This is a reply to this message.

  • Message 13. Posted by PauseReboot (U14859628) on Wednesday, 4th May 2011permalink

    I've spoken with Samsung UK support, they are aware of the issue with the screen saver and are working on a possible solution.

    complain

    This is a reply to this message.

  • Message 14. Posted by thepordge (U11792681) on Sunday, 22nd May 2011permalink

    We are really pleased that the iplayer is finally available. We are having the same problems with the screen saver and fast forwarding/rewinding though. Is anyone else experiencing this?

    complain

    This is a reply to this message.

  • Message 15. Posted by PaulCam (U14885012) on Monday, 30th May 2011permalink

    Also very pleased that the iPlayer app is finally available, picture is great, much better than the low res Wii version. Yes to confirm I'm also having the screen saver issue and the lack of controls - the screensaver problem is not too much of an issue, but the lack of controls is a real pain.
    (Samsung Bluray player)

    complain

    This is a reply to this message.

  • First
  • Last

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.