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An error occurred while delivering the license to your region (Isle of Man)

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  • Message 1. Posted by Dave Wakowski (U14484331) on Friday, 28th May 2010permalink

    Hi Folks,

    I live in a rural part of the Isle of Man - despite not being part of the UK we are covered by the BBC Network and pay a TV license just like other people in the UK.

    However, it appears that from a DRM perspective, we are not a valid region as I discovered when I downloaded the Windows Media Player version of University Challenged this morning and got the error message "An error occurred while delivering the license to your region".

    I used Google to see if anyone else had seen this message when using BBCiPlayer and (not perhaps surprisingly) one of my cohorts in the Channel Island of Jersey had also recieved the same quite recently.

    It doesn't happen frequently, but it does happen - not quite sure what the BBC needs to do to change this, but please feel free. The issue of the service that the BBC provides to the Isle of Man has been a hot topic in the House of Keys (Manx Parliament) and you guys don't need any more flak.

    Regards,
    Dave Wakowski

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  • Message 2. Posted by matt (U8621220) on Friday, 28th May 2010permalink

    Does iPlayer normally work for you?

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  • Message 3. Posted by Dave Wakowski (U14484331) on Friday, 28th May 2010permalink

    Hi Matt,<BR /><BR /> When you say "Does iPlayer normally work for you", the Flash Player "works" per se, but is unusable due to continual buffering every 20 seconds (circle of dots going round and round continually).<BR /><BR /> The reason that I use the Windows Media Downloads is that it allows me to play them through my Windows Media Extender onto the 42' Plasma TV in the living room.<BR /><BR /> This has been fine until recently when I have started getting this problem with about 1 in 5 of the .WMV's that I download. What "Should" happen is that Windows Media Player does it's "License Aquisition" bit and downloads the license from "<LINK HREF="http://iplayldsvip.iplayer.bbc.co.uk/WMLicenceIssuer/licence.lic"">http://iplayldsvip.iplayer.bbc.co.uk/WMLicenceIssuer/licence.lic"</LINK>, but this now brings up the error shown above.<BR /><BR /> I'm not sure why this only occurs on certain programmes. It doesn't appear to be a problem with my ISP (Manxnet) which is the islands largest being the monopoly telephone supplier here on the island.<BR /><BR /> I suspect that whatever DRM classification is being used is not recognizing the non-mainland parts of the UK (IoM and the Channel Islands), although how that works I don't know.<BR /><BR /> Any help is most welcome as I don't get to watch TV much and the BBCiPlayer is exactly what I need when I finally get home from work on Friday evening.<BR /><BR />Regards,<BR />Dave Wakowski

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  • Message 4. Posted by John99 (U13871221) on Friday, 28th May 2010permalink

    I suppose picking up on the other thread you found (www.bbc.co.uk/dna/mb... )
    in the Isle of Man blame the Vikings.

    Then in addition to Matt's question about did it work previously.

    It may be useful to know
    - who is your ISP ?
    - do other iPlayer features work?
    * streaming
    * desktop downloads
    - do you always use the same location and ISP ?

    Also
    - are your browser, OS and WMP fully updated ?
    - have you tried another programme since, is it still a problem ?

    Jumping the gun,
    if all IPlayer TV streams & downloads gives error messages

    Have you seen the FAQs
    "I'm in the UK but told that I'm not, what should I do? " - iplayerhelp.external...
    "Why am I now told I'm outside the UK, I wasn't previously? " - iplayerhelp.external...

    Note the tip about closing the router,
    (check your own IPAddress, if it is dynamic and not too sticky it may change to one that works).
    And the instruction to contact your ISP.

    You may even find your ISP can quickly preferentially allocate you as suitable IPA, worth explaining your problem to them.

    John

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  • Message 5. Posted by Dave Wakowski (U14484331) on Friday, 28th May 2010permalink

    Answers to earlier questions:

    Q1. Who is your ISP ?
    A1. MANXNET (Isle of Man monopoly telephone supplier)

    Q2. Do other iPlayer features work - streaming
    A2. Yes - I don't get any license, region or DRM issues with them, but they are unwatchable due to continual buffering every 20-seconds or so (little spinning circle of dots appearing).

    Q3. Do other iPlayer features work - desktop downloads
    A3. Other .WMV downloads work, I only have problems with about 1 in 5 and only recently (perhaps last month or so). I don't use the BBC Desktop thing as it isn't compatable with the Windows Media Extender to my plasma TV.

    Q4. Do you always use the same location and ISP ?
    A4. Yes - only used at home with Manxnet wired broadband connection, IP address is dynamic, but only changes about once a month when I do a router reboot.

    Q5. Are your browser, OS and WMP fully updated ?
    A5. Yes - as far as possible, kept up-to-date with Automatic Updates.

    Q6. Have you tried another programme since, is it still a problem ?
    A6. Yes - As I say it is something that happens only on specific programmes. If I try and download the same programme again - same problem. I get the same problem with the latest Have I got a bit more news for you.

    Q7. Jumping the gun, if all IPlayer TV streams & downloads gives error messages...
    A7. Nope I have no other related issues, only the Windows Media Player downloads.

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  • Message 6. Posted by Guv-nor (U7476305) on Friday, 28th May 2010permalink

    My best guess, and with intermittent faults guesses are often all that are possible, is that due to your ISP giving you a poor line speed the BBC server is in the 1 in 5 cases delivering the licence at the moment your line speed is too low. If the DRM licence is corrupted (a poor connection at the wrong moment will do that) it will probably be the reason for your problem.

    Solutions might include; optimising your line, there are some things you can do but mostly tell your phone company they are not living up to the contract; scheduling downloads outside peak internet usage times (the evenings); moving to Douglas.

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  • Message 7. Posted by Dave Wakowski (U14484331) on Friday, 28th May 2010permalink

    As for the poor line speed - I get 8mb download, which is quite enough out in the sticks normally, but not for the BBC streaming which stutters.

    I've done multiple tests involving downloading several files and then downloading the 'not right region' ones again. I've downloaded them about 12-times thus far. Normal .WMV's work fine - but these ones which don't have attached .DRM rights don't appear to work.

    As for moving to Douglas - the reason we elect an MHK is so that he can go to Douglas and we can stay home. Quite happy in Port Erin thanks very much.

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  • Message 8. Posted by Jon iPlayer Host (U8557168) on Friday, 28th May 2010permalink

    I've passed this on for the team to look into.

    Jonathan

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  • Message 9. Posted by Dave Wakowski (U14484331) on Friday, 28th May 2010permalink

    Thanks Jon,

    As a matter of interest, the link that I followed for an example where I have this problem was

    www.bbc.co.uk/iplaye...

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  • Message 10. Posted by John99 (U13871221) on Saturday, 29th May 2010permalink

    If you are seeing your post msg#3 corrupt with HTML tags then instead of using www.bbc.co.uk/dna/mb...
    try www.bbc.co.uk/dna/mb...

    smiley - monsterThe message board has a number of smiley - ant s at present and one of them is corrupting some of the posts.

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  • Message 11. Posted by Jon iPlayer Host (U8557168) on Thursday, 3rd June 2010permalink

    Hi Dave,

    We're still looking into this and it may be that Manxnet is routing you through different servers and not all of these are UK-registered but Ireland.

    I've asked them if there's anything that can be done, in the meantime if it happens again then clear your cache and try a bit later as you may be routed via a different server.

    Jonathan

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  • Message 12. Posted by Dave Wakowski (U14484331) on Wednesday, 4th August 2010permalink

    Update:

    As of Wednesday 8th August 2010, this is still a problem although the frequency of it varies. I have had the same problem with Panorama - The Generation Game (www.bbc.co.uk/iplaye...

    To try and validate your question about stutter causing the license not to download, I downloaded and attempted to play this file 3 different times (deleting the file as I went). Each time the download came up with the same problem - "Aquiring License" and then the error about being outside the UK.

    In actual fact, this is technically true as the Isle of Man is a crown dependency and not part of the UK, still we pay our BBC TV License, so it should work.

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  • Message 13. Posted by Dave Wakowski (U14484331) on Wednesday, 4th August 2010permalink

    Sorry - Wednesday 4th August. Still struggle with these European date formats even though I've lived here for 12-years.

    Apologies,
    David C. Wakowski

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  • Message 14. Posted by Phil (U14828543) on Thursday, 31st March 2011permalink

    I also live in the Isle of Man and have exactly the same problem, I think one of the possibilities for the problem is that several well used IP address databases stopped refering to Isle of Man IP addresses as 'United Kingdom' and changed them quite correctly to 'Isle of Man'.

    However since this change I have had issues with several on demand music and video service that require you to be based in the UK.

    Since I am a full licence fee payer I'd really appreciate it if this could be resolved.

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  • Message 15. Posted by matt (U8621220) on Thursday, 31st March 2011permalink

    Hi Phil,
    Your ISP will need to sort this out so you will need to contact them.

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