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Mouse pointer disappears after viewing a programme in full screen

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  • Message 1. Posted by Chris (U3116044) on Tuesday, 13th April 2010permalink

    Since updating to iPlayer Version 1.5.15695.18135 I am finding that when the player reverts to a window, once a programme has finished playing in full screen, my mouse pointer remains invisible.

    The only way to rectify it is to quit and relaunch iPlayer Desktop. Where do I go to report this as a bug?


  • Message 2. Posted by Jon iPlayer Host (U8557168) on Wednesday, 14th April 2010permalink

    Hi Chris,

    I've not managed to replicate this on Win XP, which system are you using? Have you performed a clean reinstall?



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  • Message 3. Posted by charlie (U14618005) on Saturday, 18th September 2010permalink

    I'm having a very similar problem with iPlayer on my new MacBook Pro. The program downloads programmes successfully; however, when I watch a programme and switch it to full screen the whole of iPlayer disappears, the mouse disappears off the screen and I have to shut the programme down and restart.

    It's a very disappointing start to using iPlayer.

    Mac OS X
    Version 10.6.4
    2.66 GHz Intel Core i7
    4GB RAM
    200GB hard drive space


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  • Message 4. Posted by John99 (U13871221) on Saturday, 18th September 2010permalink

    You may be interested a similar thread apparently with a workaround:
    "New iPlayer desktop causing mouse to disappear" -

    Whatever it is would be interesting to see BBC comments on it, as it does appear to be a problem for some Mac Users.
    Would also be interesting to have comments from Mac users as presumably it only affects some users, possible something to do with versions of software and possible things like which drivers are installed. { all pure guesswork ! ].

    Meanwhile does Cmd+Q or Cmd+Tab work ?



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  • Message 5. Posted by noodl (U14647833) on Friday, 17th December 2010permalink

    This problem is ongoing. For the record I'm using Mac OS X 10.6.5 on a MacBook Pro with 4GB memory and plenty of available disk space.

    It's a tragedy that the BBC are continuing to use Adobe's Flash/AIR technologies for mac users. In ten years Adobe has never managed to make them work properly on this platform.

    It's a huge waste of energy in a metaphorical sense because there are better alternatives with html5 but also in a literal sense; AIR needs a huge amount of processor time which has to add up in aggregate. Surely by now there's an ecological argument for ditching it?


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  • Message 6. Posted by Chris (U3116044) on Friday, 27th May 2011permalink

    Sorry to come back to this very late, but - I think the comments about AIR are a tad unfair. Prior to its release there was no iPlayer desktop client for Mac at all. It was streaming or nothing. Auntie's pockets are not bottomless; I can see how the chance to build a new iPlayer on a cross-platform product like AIR was tempting. And I would rather still have iPlayer for Mac via Adobe AIR than to have no iPlayer for Mac at all.

    That said, it does indeed chew its way through system resources at an alarming rate and I can't play back any HD programming because it's too choppy.

    And, to answer a question from way back, I am indeed using a Mac - at time of opening this thread I was using OSX 10.4; these days it's 10.6 but the disappearing mouse pointer still occurs.


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