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I can't download iPlayer desktop.

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  • Message 1. Posted by Judesman (U14408871) on Saturday, 3rd April 2010permalink

    I am trying to download iPlayer desktop. There is no download button on the Programme page. If I click the link in help and click the install button I get something like a revolving barber's pole and nothing else happens. Any thoughts please? I have Windows 7 Pro 64 Bit.

    I may have posted on another forum in error so I an sorry if this is duplicated.

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  • Message 2. Posted by Judesman (U14408871) on Monday, 5th April 2010permalink

    I have now discovered that at the bottom of the install page there is a section headed " More about the latest version of BBc iPlayer Desktop". There are three columns headed Linux, Mac and Windows but only the Linux link at the bottom of the left hand column is available. Surely this can not be right? I downloaded Desktop on my XP machine so why cant' I download to my W7 computer.

    Please can anyone help?

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  • Message 3. Posted by John99 (U13871221) on Monday, 5th April 2010permalink

    Your last post was moved by the bbc. www.bbc.co.uk/dna/mb...

    The barbers pole effect should indicate that the download is trying to download. That should proceed in stages with prompts. If it is not working for you one probability is that something is blocking it, either you do not have required permissions or security software is blocking changes or downloads.

    The lists at the bottom of the page are mainly just that lists of the OS that are required, but one of them is as you noticed a link to further information.

    If you find out what the problem is I hope you post back, it may be useful for others to know what blocks the download of Desktop in Windows 7.

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  • Message 4. Posted by Judesman (U14408871) on Monday, 5th April 2010permalink

    I have tried turning off Norton and that didn't make any difference. Yesterday I downloaded other software without any problems so I don't know what to do. I wonder if anyone else has this problem? Is it possible for someone from the BBC to comment.

    Thanks for your reply.

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  • Message 5. Posted by John99 (U13871221) on Monday, 5th April 2010permalink

    You could use the contact form see iplayerhelp.external... but it may take rather a while to get a reply, which possibly will just refer you to the help section.

    What firewalls and other security do you have besides Norton. Probably only Norton is in use, but worth checking.

    Have you any other tasks or downloads running at the same time?

    What about your browser security settings have you tried at least temporarily reducing those. ?
    Do you get any error messages ?
    Did you get any of the prompts at all ?
    (They probably appear where the "barbers pole" was)

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  • Message 6. Posted by John Lynch (U14293367) on Monday, 5th April 2010permalink

    I also cannot download the BBC iPlayer desktop.

    It seems to me that's because the href attribute is missing from the button:




    Tried this in Firefox 3.6 and in IE8, under Windows 7 Ultimate.

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  • Message 7. Posted by Judesman (U14408871) on Monday, 5th April 2010permalink

    Sorry I've been over on the Windows 7 Forum getting mountains of advice.

    ALL RESOLVED!! I downloaded Adobe Air first of all and then downloaded Desktop and it downloaded without any problems. I have no idea why because Adobe Air is supposed to download as part of Desktop.

    Thanks for all your input. I hope this helps John.

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  • Message 8. Posted by John99 (U13871221) on Monday, 5th April 2010permalink

    Hi John Lynch,
    Try a different page if the one you are on does not seem to work.

    It is always a good idea to clear your browser cache.
    Also you must ensure your browser has javascript enabled.

    What web pages have you tried ?
    What is your browser & OS ?

    Presumably you have not previously downloaded and used iPlayer Desktop

    Presumably you are in the UK can you confirm this ?
    Does iPlayer TV streaming work ok ?

    If you give more information someone will probably try to help.

    John99

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  • Message 9. Posted by Onslow The Cat (U13672446) on Monday, 5th April 2010permalink

    I have no idea why because Adobe Air is supposed to download as part of Desktop


    If you are downloading the new version of Desktop released this month it might be that there is an error in the install package. I'm running W7 and the new version installed OK, but I already had Air on my laptop.

    If you didn't have Desktop on your machine before it might be worth reporting as an error to the iPlayer team via their contact web page.

    smiley - blackcat


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  • Message 10. Posted by Judesman (U14408871) on Monday, 5th April 2010permalink

    I have advised the iPlayer support people.

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