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'Download Options' Unavailable for Welsh-Language TV Programmes

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  • Message 1. Posted by kent (U14534171) on Monday, 2nd May 2011permalink

    Hello. I rely on an unstable broadband access and usually have to download programmes to watch. As a Welsh learner, I find this a little frustrating.

    Take a look at www.bbc.co.uk/iplaye... today, and you might find all the 'download options' for English-language programmes seem to work fine, but the same options for the Welsh-language programmes on the same page seem to be greyed out.

    I wonder whether this appears the same for other users or is it just me. Is it a temporary problem or are those programmes indeed not available to download for some reason?

    Thanks

    complain

  • Message 2. Posted by Chris O (U13750132) on Tuesday, 3rd May 2011permalink

    As I write, it's the same for me.

    You could fill in the "Contact us" form from this: iplayerhelp.external... page to report the issue.

    complain

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  • Message 3. Posted by kent (U14534171) on Tuesday, 3rd May 2011permalink

    Thanks! I've just done it smiley - smiley

    complain

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  • Message 4. Posted by Aaron iplayer Team (U13848313) on Thursday, 5th May 2011permalink

    Hi kent,

    Due to the delivery process employed to place Welsh content on to iPlayer we are unable to serve it in a downloadable format.

    If you wish to stream a programme, but download instead due to limitations in the ability of your broadband to stream content, can I suggest that you try the 'lower bandwith' version. You can access this version by clicking on the 'Lower Bandwith' button which is located in the bottom left corner of the screen.

    Thanks

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  • Message 5. Posted by kent (U14534171) on Thursday, 5th May 2011permalink

    Aaron,

    That's fine. Thank you for the information.

    complain

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