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Indicate when both HD and SD versions of a programme are available

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  • Message 1. Posted by Robert (U14395763) on Wednesday, 23rd March 2011permalink

    Recently searched using A-Z and "Most popular" for Becoming Human.
    Only the HD version was shown ( which I cant watch ) even though an SD version is also available if you search hard enough through the schedules.

    Can the availabilty of both HD and SD versions be shown in searches and listings when available.

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  • Message 2. Posted by matt (U8621220) on Wednesday, 23rd March 2011permalink

    Hi Robert,
    This is usually indicated with a button on the right next to Download Options.

    With this programme though, it looks like something has gone wrong and it hasn't been listed properly.

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  • Message 3. Posted by matt (U8621220) on Wednesday, 23rd March 2011permalink

    Search results usually link to the SD version by default and once you load that, you get the extra button to switch to HD if you want to. When the search links straight to HD, it usually either means that there is no SD version available (broadcast on the HD channel only and not one of the standard channels) or like with this one, there is a listing error in the system.

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  • Message 4. Posted by Robert (U14395763) on Wednesday, 23rd March 2011permalink

    I was just streaming, so tend to just click on the image without reading options !
    Searching through the BBC3 listings I found 3 instances of the HD version and eventually at 4.35am on Monday the SD version.

    Seems odd to list the HD version on BBC3 as well as on the BBC HD channel.

    Will have to look and see if any othe rprogrammes have been wrongly listed as well.

    complain

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