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Subtitles for the Deaf

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  • Message 1. Posted by Fred (U14688777) on Monday, 15th November 2010permalink

    I am a Profoundly Deaf iplayer user and on occassion I have noticed that a few prime time TV programmes do not have subtitles - even though there were subtitles on the TV episode of the same programme.

    I am trying to watch last Saturday's Casualty Series 25 - episode 11.

    Is there any way that subtitles can be added please?

    I am an active member of the Deaf Community and it is always galling when one cannot watch a programme due to lack of access.

    Many thanks for your help.

    (Apologies if this is in the wrong place!)

    complain

  • Message 2. Posted by Bill (U14256299) on Monday, 15th November 2010permalink

    I fully agree with what you have written, Fred.
    This is not the first time that I have noticed that the "oh so PC" BBC have discriminated against people who are hard of hearing. I myself have had to give them a nudge sometimes, regarding subtitles.
    So how about it then BBC?
    GET THE SUBTITLES THING SORTED OUT!!!

    complain

    This is a reply to this message.

  • Message 3. Posted by Guv-nor (U7476305) on Monday, 15th November 2010permalink

    Your best course of action is to use the formal report form as noted here iplayerhelp.external... the actual link to the form is almost hidden in the second paragraph click on the words "Contact Us form" to be taken to the form.

    The form appear to be (no it is) a right pain to fill in but the seemingly pointless information has some use I suspect.

    The sooner that you make a report the better the chance is that things will get sorted before a programme expires, also do not think that somebody else will have probably already done the reporting, even if they have a single report can with no evil intent get overlooked.

    complain

    This is a reply to this message.

  • Message 4. Posted by matt (U8621220) on Monday, 15th November 2010permalink

    Hi,
    The BBC aren't discriminating against the deaf. It's a technical glitch the means that the subtitles don't always get onto the system.

    If you spot a programme that's missing subtitles (give the BBC a reasonable amount of time to fix it themselves first) report it iplayerhelp.external...

    complain

    This is a reply to this message.

  • Message 5. Posted by Karin (U3621145) on Wednesday, 17th November 2010permalink

    I would agree that I do not think it is selective discrimination against the deaf, rather a reflection of the generally cavalier attitude toward all iPlayer viewers and listeners these days. smiley - sadface

    They could make adding the subtitles a priority:
    smiley - spacesmiley - space(1) Ensure that manual processes were applied in a timely manner - or -
    smiley - spacesmiley - space(2) Ensure that an automated solution was implemented (and tested) - and -
    smiley - spacesmiley - space(3) Deploy a quality management and improvement process that randomly checked across iPlayer published content (signed, audio-described, downloads available, download formats available, expiry dates, ...)

    But all of that would depend upon them caring in the first place. Apologies for the cynicism, but... smiley - erm

    I would not wait on filing a Complaint. If you do, you may lose valuable time in getting the subtitles added. After 7 days, the programme may disappear altogether from iPlayer. Also, the problem is more likely to recur unless it has been officially flagged.

    If you are lucky, a programme may reappear as a Signed edition ( www.bbc.co.uk/iplaye... ); unfortunately, "Casualty" is not one of them.

    Cheers, Karin smiley - scientist

    complain

    This is a reply to this message.

  • Message 6. Posted by matt (U8621220) on Wednesday, 17th November 2010permalink

    Hi Karin,

    I would not wait on filing a Complaint

    Subtitle delivery (when it works) is often a bit behind programme delivery so if I said report it if subtitles aren't available without suggesting a but of a wait, I can see people trying the programme as soon as it appears, seeing there's no subtitles and reporting it when the problem will resolve itself within an hour or 2 when it finishes processing.

    complain

    This is a reply to this message.

  • Message 7. Posted by Karin (U3621145) on Friday, 19th November 2010permalink

    Hi, Matt,

    Would you not agree that there is a sinificant difference between 2 hours' delay and 2 days?

    Also, as "Casualty" is a taped programme, I really do not see any excuse for not having the subtitles immediately available when it is published on iPlayer. How is this going to work when programmes are to be made available prior to TV broadcast (as they are sometimes on 4oD)?

    Also, if enough people Comment/Complain that this is a priority for them, the BBC should then look into fully automating it and elliminating any delay altogether.

    If we remain complacent, as so many of us during the horrid iPlayer Beta, we are presumed to be in support of the (dismal) service and products. Look what that hath wroth! smiley - groan

    Just my smiley - 2cents!

    Cheers, Karin smiley - scientist

    complain

    This is a reply to this message.

  • Message 8. Posted by matt (U8621220) on Friday, 19th November 2010permalink

    Hi Karin,
    A lot of pre-recorded content is processed in advance and appears almost straight after the broadcast finishes but there's also a lot of pre-recorded content that seems to be processed after broadcast.

    Presumably there is too much content for it all to be processed in advance.

    4oD makes much less of it's content available so processing in advance is probably much easier.

    the BBC should then look into fully automating it and elliminating any delay altogether

    I think it is pretty much automated but fails a lot.

    complain

    This is a reply to this message.

  • Message 9. Posted by Karin (U3621145) on Friday, 19th November 2010permalink

    Hi, Matt,

    I'm sorry, but I am really tired of excuses being made for the increasingly poor service provided by the collective of BBC iPlayer teams.

    The subtitles already exist (they were on the show that was broadcast). The show was already recorded, so there are no 'live' programming availability issues.

    The BBC's own policy is to aim to have 100% subtitling on all of its programming. See www.bbc.co.uk/info/p... and www.efd.org.uk/media... . That should apply to content made available on iPlayer as well. Even if it requires manual processing, that is just a planning and organisation task.

    In a normal business, these sorts of delivery failures would be monitored, measured, and potentially even negatively rewarded, e.g. no bonus or even losing one's job. At the BBC, we are supposed to just shrug it off?

    If the BBC wanted to make subtitling (or anything else for that matter) a priority, they certainly could. If people need and want it to be a priority they should be encouraged to express those comments or complaints if they feel strongly enough about it.

    If the BBC wishes to make their own excuses, they should post a response accordingly on these message boards or in the FAQs. I shan't hold my breath.

    And they think they're ready to go into a commercial global business? There is so much that needs to be improved.

    Cheers, Karin smiley - scientist

    complain

    This is a reply to this message.

  • Message 10. Posted by gill (U14625629) on Saturday, 20th November 2010permalink

    Mad Men always had sub titles suddenly they were removed. There is no rhyme or reason to how this service operates. I am begining to wonder if it is just based on a whim of somebody!
    Gill

    complain

    This is a reply to this message.

  • Message 11. Posted by AlĂ©xandros (U14807562) on Tuesday, 8th March 2011permalink

    Nothing will be done!
    I have made many complaints about subtitles.
    All I ever get are stock replies.
    The standard of subtitles is a disgrace.

    complain

    This is a reply to this message.

  • Message 12. Posted by Aaron iplayer Team (U13848313) on Wednesday, 9th March 2011permalink

    Hi Aléxandros,

    We are working very hard at the moment to improve subtitle delivery and we think you will notice a difference in the availability of subtitles in the near future.

    Thank you for your patience and can I just ask you to hang in there a little longer while this work takes place.

    Thanks

    This is a reply to this message.

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