Technical issuespermalink

iPlayer streaming problem Mac OS/X 10.3.9

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  • Message 1. Posted by mikelj99 (U13492184) on Saturday, 4th October 2008permalink

    Hi
    Have a customer with an issue where her Mac won't stream from iPlayer website. She is using Safari on Mac OS/X 10.3.9. Player window appears but no audio/vdieo. Flash player installed OK, cookies accepted, Java ok. Any suggestions ?

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  • Message 2. Posted by EggOnAStilt (U7111730) on Saturday, 4th October 2008permalink

    Try on someone else's connection.
    Check any firewalls are letting iPlayer through.
    Is a BT home hub involved?

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  • Message 3. Posted by notlilatall (U13493311) on Saturday, 4th October 2008permalink

    i am having the same experience myself.
    answers, please?

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  • Message 4. Posted by mikelj99 (U13492184) on Sunday, 5th October 2008permalink

    Hi
    Forgot to say - she has a second Mac downstairs and iPlayer fine on this (and she says it used to work on the "broken" one). Yes there is a Home Hub but I guess if that were the problem it would affect both Macs ? No firewalls involved that I can see
    Cheers

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  • Message 5. Posted by mikelj99 (U13492184) on Thursday, 16th October 2008permalink

    Hi
    Anybody any ideas ?

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  • Message 6. Posted by Jon iPlayer Host (U8557168) on Thursday, 16th October 2008permalink

    Have you tried using Firefox? There's a known conflict with some OSX versions and Safari.

    Jonathan

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  • Message 7. Posted by notlilatall (U13493311) on Thursday, 8th January 2009permalink

    And then it started working suddenly and all went well for months. And now (suddenly again and with no changes to the machine or net connection in question) it's stopped. No play button, no tv screen, no 'more information about this show', no clickable radio play button, even.
    Any ideas at all?

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  • Message 8. Posted by Malberry (U13774516) on Friday, 9th January 2009permalink

    Having same problem - Have been using Iplayer on my mac for months with no problems at all then as of yesterday again with no changes to the machine or net connection it's stopped. When I click on a programme/radio or TV just get nothing, no play button, no tv screen, no 'more information about this show',

    Can anyone help?

    complain

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