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New iPlayer beta

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  • Message 1. Posted by Jon iPlayer Host (U8557168) on Wednesday, 26th May 2010permalink

    As you may have seen on the iPlayer homepage, we have a new beta for you to try out - head to beta.bbc.co.uk/iplay... to check out all the new features.

    This press release www.bbc.co.uk/presso... has all the details but the main points are:

    * Separated TV & Radio
    * Find out what others are recommending and recommend programmes to your friends on social media sites
    * Book downloads
    * New version of Desktop with sort and other benefits
    * Customise your favourite stations

    Jonathan

  • Message 2. Posted by Jon iPlayer Host (U8557168) on Wednesday, 26th May 2010permalink

    You can now also read the blog by Anthony Rose is Controller, Online Media Group and Vision, BBC FM&T.

    www.bbc.co.uk/blogs/...

    Jonathan

    This is a reply to this message.

  • Message 3. Posted by John99 (U13871221) on Wednesday, 26th May 2010permalink

    I guess the BBC has been too busy on the new beta to make much comment about the current one and the message board problems.

    John

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  • Message 4. Posted by John99 (U13871221) on Wednesday, 26th May 2010permalink

    PS
    I note someone has already started a discussion thread about the new Beta iPlayer "Comments on iPlayer beta { www.bbc.co.uk/dna/mb... ] "

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  • Message 5. Posted by Joffanizer (U14366108) on Wednesday, 26th May 2010permalink

    Sorted my new iplayer out today and am already enjoying the new benefits. Extremely easy to use. Sorts your downloads out and books future programmes, like sky+. The interaction with facebook was seamless and extremely quick.
    This thing is absolutely marvellous!!

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  • Message 6. Posted by Jake Anders (U14481886) on Wednesday, 26th May 2010permalink

    Not sure if this is quite the right place as I guess it is a BBCiD issue (maybe?) but I can't get the deleting recommendations to work from my profile. I hit recommend on something just to see how it works and now I can't undo it! When I click delete it just says " problem..." in the popup dialog and after that the delete link doesn't do anything at all.

    Other than this I do love the new iPlayer and the new social features! Great work, especially the favourites function which speeds up by use so much.

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  • Message 7. Posted by Jake Anders (U14481886) on Wednesday, 26th May 2010permalink

    Just realised I should have given technical details...

    Google Chrome 5.0.375.55 on Mac OS X (10.6) if that turns out to be an important factor.

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  • Message 8. Posted by Kit (U14481976) on Wednesday, 26th May 2010permalink

    I am also having this problem. I recommended Eastenders just to see if it would work and now I'm stuck!

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  • Message 9. Posted by Hmonster (U14474159) on Wednesday, 26th May 2010permalink

    This new Iplayer DOES NOT WORK ON IPOD TOUCH OR IPHONE as you need adobe flash player to use it

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  • Message 10. Posted by John99 (U13871221) on Thursday, 27th May 2010permalink

    Hi Hmonster,

    One of my off topic gripes being that there does not seem to be any way to display BBC blogs on the new BBC Homepage (I am talking bbb.co.uk, not iPlayer beta) the Topic Tracker does not seem to help much. www.bbc.co.uk/blogs/...

    Back On Topic:
    You may be interested in the blog Jonathan linked to in an earlier message above:
    "Introducing the all new BBC iPlayer (This time it's personal)" - www.bbc.co.uk/blogs/...

    That blog probably has comments about Apple products and includes a link by the BBC

    # iPlayer coming to iPad and fingers crossed for BBC apps

    From Pocket-lint (PM) { www.pocket-lint.com/... }

    John

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  • Message 11. Posted by matt (U8621220) on Thursday, 27th May 2010permalink

    This new Iplayer DOES NOT WORK ON IPOD TOUCH OR IPHONE as you need adobe flash player to use it

    That probably means that you're trying to use the computer version of iPlayer on your iPhone.

    The computer version of iPlayer (current and beta) runs on Flash so the iPhone will only support the iPhone version.

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  • Message 12. Posted by Jon iPlayer Host (U8557168) on Thursday, 27th May 2010permalink

    Hello Kit and Jake,

    The recommendations bug has been flagged up, please try again.

    Jonathan

    This is a reply to this message.

  • Message 13. Posted by iaindude (U14481573) on Thursday, 27th May 2010permalink

    wow i like the new site and i cant wait to look at the iplay desktop (new one ) but one thing that i would like to know if i have the old one on my computer then would it auto update to the new one or will i have to re download the desctop for it to work

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  • Message 14. Posted by John99 (U13871221) on Thursday, 27th May 2010permalink

    Very Good point

    (Not whether it will auto update, but what happens AFTER you do ? )

    Some Mac users last year upgraded iPlayer Desktop & did not have a restore path and found the older version worked better for them, they had to wait months for a further update and release of Desktop (on 1st April) this year.
    The BBC would not provide any downgrade option to the disenfranchise Mac users. (a typical post from one of the long threads on the subject www.bbc.co.uk/dna/mb... look at message number 105 for example)

    smiley - bluelightMoral: whatever the BBC says or does; if you update software; make sure you take your own steps to save and be able to re-install the old version.

    (Something that will differ depending on OS and individual setups )
    It is pretty standard procedure, or should be to take such precautions.

    John

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  • Message 15. Posted by Jake Anders (U14481886) on Thursday, 27th May 2010permalink

    Brilliant, thanks!

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  • Message 16. Posted by ehcp (U14482953) on Thursday, 27th May 2010permalink

    I love the new iPlayer

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  • Message 17. Posted by Dave-the-Rave (U14483219) on Thursday, 27th May 2010permalink

    @john99

    To ensure you're providing a balanced view, can you please post links to all the Mac issues with version 1.5 of the iPlayer desktop?

    It would be rather disingenuous to infer version 2.0 desktop is going to be anything but stable on a Mac when v1.5 hasn't had any reports of performance issues nor v1.3 for that matter.

    And for the record, iPlayer desktop 2.0 has been working fine on my Mac after about 15 downloads over the last 24 hours and 6 programme views. I also note that it seems to have included the majority of suggestions made on these very boards with respect to expiry time, the ability to sort items and grouping like items.

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  • Message 18. Posted by EggOnAStilt (U7111730) on Thursday, 27th May 2010permalink

    To ensure you're providing a balanced view, can you please post links to all the Mac issues with version 1.5 of the iPlayer desktop?
    Dave the rave, John does not have to, just read the boards. smiley - smiley

    smiley - friedegg

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  • Message 19. Posted by John99 (U13871221) on Thursday, 27th May 2010permalink

    Dave-the-Rave

    To ensure you're providing a balanced view,

    smiley - winkeye I care not one jot if the my 'view' is considered balanced, I posted merely in an attempt to be helpful.

    The Mac users with problem, may well have been only a minority, but I hoped my post may be a helpful reminder of what I would consider standard practice. Namely backing up systems & software before upgrades.
    The users with a problem last time may be cautious this time round, other users may not be.

    The 'Issues' appear to have been with the upgrade from v1.3 to v1.4 . The fact that I was mentioning a post number 105 speaks for itself. On this messageboard only a few threads in any year get to anything like that length.

    smiley - flyingpigLets hope all releases of iPlayer Desktop, and its associated software are always stable and beneficial in all circumstances.

    John

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  • Message 20. Posted by Guv-nor (U7476305) on Thursday, 27th May 2010permalink

    In reply to Dave the Fanboy

    John like me is just a user, who attempts to help the technically challenged. Pointing out that some v1.4 Mac users had a bad experience is reasonable and to their benefit, the long term Mac/iPlayer experience in V2 is not yet known and to advise taking steps to prepare a path back to the stable version is only prudent, the new release is a Beta.

    To the best of my knowledge John has a history of even handed and helpful posts, for my own part I suspect the fact I have and am willing to express a low opinion of Apple products may well be inferred.

    PS: I may disagree with your choice of hardware but will accept your right to chose it.

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  • Message 21. Posted by Dave-the-Rave (U14483219) on Thursday, 27th May 2010permalink

    @egg

    Dave the rave, John does not have to, just read the boards.


    It appears john99 HAD to point out an issue that has been resolved, specifically linking to a post about it that is 2 months old. Its more scaremongering than helpful.

    I care not one jot if the my 'view' is considered balanced, I posted merely in an attempt to be helpful.


    And I would say that sometimes its a blind belief that your being helpful.

    Example: In response to a user with a Humax HD PVR today....

    www.bbc.co.uk/dna/mb...

    Which is qualified by....

    I know nothing about the Humax PVR you are mentioning.
    I do not know what is available for your Humax PVR, and I am not sure how you are obtaining whatever BBC content you are using on it.
    Are you
    - streaming Freesat ?
    - or downloading or streaming by cable ?
    - Or is the Humax PVR capable of playing the Windows downloads (or 'portable' Windows downloads) ?

    John


    So really, why post with the purpose of being helpful when clearly admitting to be unqualified to do so. The questions asked could be answered on the FreeSat site by the way (a search for Humax and iPlayer as key words would tell you that...).

    @john99 - I acknowledge the good that you've done, but lately it looks like your undoing that "doer of good deeds" status by being cynical, scornful and almost deliberately off track and, as I said earlier, disingenuous.

    Please stick to what your good at. Your so much more helpful to both the messagebaord and users when your pointing to the known good resolutions of issues.

    @Gov-nor - smiley - cheerup

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  • Message 22. Posted by John99 (U13871221) on Friday, 28th May 2010permalink

    @ Dave-the-rave . . . .The back-up or die mini saga

    You are welcome to hold your own opinions, which clearly include

    __ the fact that it is scaremongering to suggest backing up prior to upgrades. __

    - although with 20-20 hindsight some Mac users of iPlayer would have been glad of such scaremongering advice earlier last year
    - and was suggested as a direct response to someone who may have been in that situation (A Mac User probably about to upgrade IPlayer Desktop)

    __ that I should trawl the internet for information before commenting __

    - although; lacking a crystal ball; that would still necessitate me second guessing the op users settup.
    [
    whereas I chose simply to ask what I would like clarifying, by the person likely to know the most about that set-up: the op.
    eg Note op ("Typical file size for BB download limits?" www.bbc.co.uk/dna/mb... ) re Humax mentions BroadBand costs, possibly suggesting Cable Broadband conx to Computer to PVR,thus the questions.
    Also both I, and Dave from BBC, mentioned Freesat as a possibility; that seemed relevant; although the op did not actually mention Freesat in any post, so not sure what you expected me to look up about that.
    ]

    __ That it is disingenuous to link to a post that is 2 months old __

    - although Some may be more likely to consider it; disingenuous scaremongering if I did NOT link to an example.
    [
    Note that the linked thread demonstrates perfectly the sort of problems that could (and did !) occur, ( over about 1/2 a year).
    ]

    I presume you have failed to learn from the inevitable minor problems; and are yet to experience a sudden, serious; system or HDD, failure. MTBF is pretty good these days, but keep the lucky rabbit's foot nearby, and the fingers firmly crossed every time you do an upgrade, and all will be well in Dave-the-rave-world, touch-wood.


    Anyone reading this part of the thread can clearly see both our opposing views on prudent backup protocols vs disingenuous scaremongering. There are always gradients of opinion and middle ways, I will allow others to contemplate this & I will let you have the last word.smiley - peacedove


    smiley - winkeye John (healthily cynical)

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  • Message 23. Posted by rob menzies (U14251452) on Sunday, 30th May 2010permalink

    I love using the BBC iplayer I can find thing that I didn’t know was on like the Norman Wisdom films on BBC2 which I love watching. I listened to the radio show on the iplayer every day to me it the best thing on the net; I can find new show and thing that interests me.
    I had a good look at the new iplayer for 30 minutes I hated it.
    • The front page is badly laid out I can’t see the what I want
    • I like the link bit, but click on and cut and paste! Who thought of that, they must think a chocolate fire guard is a good idea. Do it like you tube
    • You can’t go to Categories and switch from TV to radio
    What a waste of money, the old iplayer WORKS why waste money updating the old one works well so why fix something that not broken? Spend the money on show that the BBC does so well not updating things that work.

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  • Message 24. Posted by Jon iPlayer Host (U8557168) on Thursday, 3rd June 2010permalink

    We have a new blog posting answering some of your feedback questions.

    www.bbc.co.uk/blogs/...

    Jonathan

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  • Message 25. Posted by Guv-nor (U7476305) on Thursday, 3rd June 2010permalink

    Blogs, iPad, social media, bla bla bla. no sign of programmes from last Thursday on HD less than 12 hours to go.

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  • Message 26. Posted by Trimble Bracegirdle (U3109421) on Sunday, 6th June 2010permalink

    New Player is Bloody annoying. It only displays the TV & Radio
    stations & programs I have already.accessed or the STUPID System 'thinks' I want to ..this is insulting.

    I want all the stations displayed so I can rummage around them as I CHOOSE.
    iPlayer Childishly goes on Re. 'Your Choice' but requires me to select individually from a zero entry start when I want to select from everything available.

    NO sign of the changes I REALLY want..e.g. .video window Border-less fully re sizeable drag-able, always on top option..video window
    @@@ Mouse @@@

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  • Message 27. Posted by Pennyton (U14503169) on Monday, 7th June 2010permalink

    I am using the iplayer beta and on the whole I like the new features. I can't figure out though whether I'm being daft or whether you are not able to view alphabetically the programmes by channel. I always used to enjoy searching through by channel and finding gems that I had no idea about. Could some clarify for me if I am being daft or has this been disabled in the new version.

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  • Message 28. Posted by Richard (U14528354) on Monday, 21st June 2010permalink

    My future programs have been "Available tomorrow" for 3 days now, despite the fact that I can go online and watch them NOW!

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  • Message 29. Posted by Mrjocku (U7186911) on Tuesday, 22nd June 2010permalink

    Hello there.

    Feedback re: iPlayer Beta. I hope I am sending this to the right place...

    * The new front screen is too cluttered, and not as easy to use as before.

    * I really miss the 'last 10 played' that was available on the right of the front page before. When I discovered the dropdown for 'TV Favourites' (not obvious) I thought my last choices would be there, but it only seems to have the last one?

    * I often find programmes are loading the audio described version, which is irritating. GREAT that you have them available, but please change the default.

    *Much increased occurrence of 'this content doesn't seem to be working...' message, only to be rectified with a simple refresh of the page?

    Finally,

    * Not clear where to leave this feedback, and I thought a BETA release was to get feedback?

    Anyway, I'd like you to know that the work you've all put into iPlayer is really appreciated here, especially as a nightshift worker, and keep up the good work.
    Cheers,

    Jock

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  • Message 30. Posted by KM (U14356839) on Monday, 28th June 2010permalink

    I still can't download Episodes 2&3 of Tribal Wives. The scheduled download did not work and am told the programme is not available when I try to download off the website. Have managed to get other episodes by deleteing once it appears under scheduled downloads and then going to the website.

    They are only available for another 10 days.

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  • Message 31. Posted by Cozza (U14560146) on Wednesday, 21st July 2010permalink

    Dear Jonathan,
    The new-look Beta site is awful. It used to be one click to get to Comedy and then to an A-Z list. Now the lists are not (by the looks of things) in alphabetical order, and you have to click twice to get ALL comedy. Presumably the same is true for other categories like Drama.

    This is very depressing, as I've also just seen the new news homepage, which has heaps of white space, great big fonts and the same problem - you have to scroll a lot and click a lot to get the same amount of content that used to fit on a page-and-a-half of screen.

    Sigh. Why can't people leave things alone??
    Corinne
    Australia

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  • Message 32. Posted by docu28 (U14565732) on Monday, 26th July 2010permalink

    Perhaps there are good features that I have not yet discovered with this new iPlayer but these could have been added without losing the original good points.
    The old one was simple to use, easy to navigate and well organised - user friendly.
    It's not a case of getting use to something new. This new one seems unorganized and very bitty. It irritates me. It's not user friendly - not for me anyway.

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  • Message 33. Posted by CHRIS (U14481906) on Monday, 26th July 2010permalink

    Its a shame that does not work outside the UK either - content not working, try again later

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  • Message 34. Posted by KEV1963 (U14459927) on Wednesday, 28th July 2010permalink

    where's the beta version gone ?

    i had it on my computer, but it stopped working so it uninstalled & reinstalled - but now i've got the old version and no sign of a beta option

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  • Message 35. Posted by count_sudoku (U14590571) on Friday, 20th August 2010permalink

    I agree, I don't see any advantages of the new design, why they thought it would be an improvement.

    Frankly it feels like people just wanting to justify their existence by making work for themselves. smiley - sadface

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  • Message 36. Posted by John99 (U13871221) on Friday, 20th August 2010permalink

    Note there are many other threads about IPlayer Beta, and about specific problems with iPlayer Beta. There are also blogs from the BBC about it.

    This particular thread announced the Beta but is probably not the best place to post, in my opinion.

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  • Message 37. Posted by john (U14183853) on Monday, 23rd August 2010permalink

    Dear the BBC.

    I, like many people, appreciate the time and effort you are spending on finding improvements to your service. However, I have found the "back button" in my browser no longer works hen using the Iplayer. So, after i have watched a programme, i need to reload the page, or click on the "iplayer" link" Can we fix this?

    Many thanks

    complain

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  • Message 38. Posted by John99 (U13871221) on Monday, 23rd August 2010permalink

    You may get more discussion of this problem if you start a separate thread in another section.
    Others may well be interested in what equipment and browser you use and exactly what iPlayer functions you are utilising eg Desktop downloads or TV/Radio streaming.

    Changing browser settings may help depending on what it is you are doing.

    Presumably you can still use the back button in your browser when on the standard iPlayer, and only notice a difference when on the iPlayer Beta site.

    John

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  • Message 39. Posted by BBC auto-messages (U8526101) on Monday, 6th September 2010permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'Archived threads'.

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  • Message 40. Posted by NigelRS (U14430065) on Thursday, 9th September 2010permalink

    I too have a problem with the Back button not working on the iPlayer. I am watching the iPlayer from the BBC site, I have not downloaded it to the computer, therefore I can only use the version you have current as a live working product on your site.

    The Back button works fine on all other sites and on the BBC main pages as well, so it is something particular to the iPlayer pages.

    I use FireFox and find the whole issue frustrating for a such a basic problem?

    Has a solution been found to this yet?

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