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New BBC iPlayer

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  • Message 41. Posted by Kaz (U182246) on Tuesday, 7th September 2010permalink

    BTW my problem is not related to the new iplayer desktop, as I have not upgraded it, due to not being prompted to do so.

    It seems this year that the bbc are always about 2 months behind, they finally tackled the problem of programes being deleted early but by then mine had moved on to being unable to download at all back in July.

    And I have found out that the iplayer home page has changed again even since yesterdays change and it is atrocious, so many extra clicks are required to get to the progs I want, whereas before the whole week was accessible and much easier to get to.

    Not impressed

    complain

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  • Message 42. Posted by Pythus (U14514645) on Tuesday, 7th September 2010permalink


    All of these were requests that had been raised on this board in the past. Some features have been changed and feedback on what's not liked (eg, Jason Smith's comment about separating Radio 7 drama, lack of popout) are being passed on.

    Fine I can understand those request. BUT are you telling us that people actually requested the removal of the A to Z and easier navigation?

    How about the removal of the easier to use recently watched? Did people ask for that to be removed?

    I can understand adding features but the removal of perfectly good parts for those that won't get much use by a lot of people is stupid.

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  • Message 43. Posted by rwp (U14604655) on Tuesday, 7th September 2010permalink

    Since your so called inprovements to i player I can no longer access bbc radio 2 with my ps3.I receive error message 404 saying on need to enable javascript.

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  • Message 44. Posted by Guv-nor (U7476305) on Tuesday, 7th September 2010permalink

    Personally I have Vista, and was using Desktop 1.5. I have upgraded to 3.0 with no problems. All my programmes remained and the Desktop interface is an improvement on the old Version 1.5 which I was previously using.

    Note and Note Well that I never installed Desktop version 2.0 (the Beta) so there were no possible remnants of it from a trial install.

    However the new iPlayer site is an abomination.

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  • Message 45. Posted by augustin (U14604672) on Tuesday, 7th September 2010permalink

    Why can't you browse by channel any longer? I often used to check my favourite channels to see what was newly available, and now that is no longer possible. Clicking on the channel now just gives you recent schedule info. So now we have to search by category, hoping we select the correct category, and trawl through everything? A serious flaw. In fact, the new site just sucks.

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  • Message 46. Posted by lizasalsera (U13463025) on Tuesday, 7th September 2010permalink

    BBC, what on earth is going on? Like many others here, I too was 'forced' to upgrade to the new player. Luckily I had watched all my earlier downloads so didn't lose anything, except now with this new player, I cannot download any new programmes.

    Why have you gone and made major changes and left us without a working service?

    When will we have download capacity again?

    complain

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  • Message 47. Posted by michaelkenward (U9287454) on Tuesday, 7th September 2010permalink

    I have just put this message somewhere else on this board.

    www.bbc.co.uk/dna/mb...

    It describes how I rescued myself from the disaster that is the new iPlayer.

    It worked here, but I cannot guarantee that it will achieve the same things for everyone.

    complain

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  • Message 48. Posted by paul y (U14570653) on Tuesday, 7th September 2010permalink

    Note to BBC. There is a Web Sitr out there called You Tube its really really good. You search for what you want then click it and you can watch it play. If you could do this and perhaps make it downloadable as well I'm sure you would have a really good program. Check it out and give it a whirl I'm sure you will quite surprised at how easy it is to use and how reliable it is,

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  • Message 49. Posted by IrateYorkie (U14604961) on Tuesday, 7th September 2010permalink

    I also search alphabetically or by catergory on a particular station, or rather I used to .... Instead it now appears that, for any category of interest, you have to wade through the entire production across all channels first. You even have to ferret through several pages & links before you can actually find out when, and on what channel, the program was broadcast.

    I know what I like & I know where to find it & if I fancy seeing what Radio 3's drama output was over the last few days then it seems that now I either have to get hold of a back copy of the Radio Times or run the risk of develop RSI whilst following every link until I track the programs down. I have better things to do with my time than jump through hoops for the BBC's IT department. I am furious about this unnecessary fiddling & would like to congratulate the BBC on managing to erradicate this household's goodwill towards it so successfully.

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  • Message 50. Posted by michaelkenward (U9287454) on Tuesday, 7th September 2010permalink

    "Note to BBC. There is a Web Sitr out there called You Tube its really really good."

    A few points:

    The BBC knows about YouTube (note spelling, which is clearly not a strong point for you, see below).

    The BBC cannot use the same technology. It is called copyright. Ask the movie studios.

    As to YouTube, it's [sic] not "really really good".

    A question, people are here with valid comments and problems they want solved, why clutter the place with silly messages?

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  • Message 51. Posted by John99 (U13871221) on Tuesday, 7th September 2010permalink

    smiley - winkeye Irate Yorkie,
    and other readers of this thread,
    may also like to make themselves aware of some of the pages that are available, and may find my post in the thread:
    "Radio Listen Again Navigation suggestions " - www.bbc.co.uk/dna/mb...
    of interest.

    smiley - eureka it at least partly addresses your concern

    it now appears that, for any category of interest, you have to wade through the entire production across all channels first.
    smiley - smiley

    HOWEVER because of a messageboard bug you may find the quoted thread displays better using the link: www.bbc.co.uk/dna/mb...

    And a thought on that bug is that a previous poster in the quoted thread blamed the mods. Is it possible that it is threads or posts that are reported or brought to the attention of the mods that suffer from the mangling affects of what I assume is a message board bug ?

    (ie could it be posts that get reported or filtered because of key content that then fail to parse correctly
    that may explain why only very few posts seem to be affected)

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  • Message 52. Posted by chrisym2010 (U14605076) on Tuesday, 7th September 2010permalink

    I think you should be getting the message LOUD AND CLEAR!!!!
    Reinstate AtoZ and bring back pop out player and you will have gone at least half way to resolving a lot of complaints.Did the fact that nearly nobody would down load the beta version, and pc users switching back to the old version not tell you something was clearly wrong with the system. I thought itvs player was lousy but you have been awarded the golden turkey for the most useless player on the web.ITS NOT ALGEBRA or GREEK !!!!! fix the bugs and give the people the choice to choose what they want with out having to wade through somebody else's suggestions. As a company that is funded uniquely by the British tax payer, I suggest that you do what the payer requests.

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  • Message 53. Posted by John99 (U13871221) on Tuesday, 7th September 2010permalink

    See also my comments about existing A-Z in the thread
    "please can we have the a-z thing back?"- www.bbc.co.uk/dna/mb...

    Some still exist as before and some have been modified but are still there if you know where to look.

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  • Message 54. Posted by Miss_Ann_thropist (U1166127) on Wednesday, 8th September 2010permalink

    Please give me back a pop-out player, the page that was on www.bbc.co.uk/iplaye... and the a-z. Please make all the downloads work. Please stop wasting our money by fixing things that weren't broken.



    complain

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  • Message 55. Posted by blueoriel (U2810895) on Wednesday, 8th September 2010permalink

    !!! SERIOUS BUG IN LISTEN-LIVE MODULE OF NEW iPLAYER - CAN CRASH USER'S SYSTEM !!!

    This is a report of a SERIOUS BUG in the new iPlayer when listening live to radio programmes (haven't tested TV). The bug is serious because it is capable of crashing the user's system.

    I completed and submitted a 'Contact-Us' form last night - but the ludicrous 350 character limit did not enable me to explain the problem. Here is the detailed explanation.

    [Test system: Windows XP SP2, iExplorer 7.0].
    Bug:
    When stopping a listen-live broadcast by 'going back' to previous page on iExplorer (rather than pressing the Stop button on the iPlayer), the iPlayer (sound) IS stopped but the underlying streaming process is NOT, and the buffer(s) are not emptied nor memory freed.
    Restarting the live broadcast (by navigating back to the Listen live page) builds the streaming usage level up from the previous level and adds to the paging file usage. Going back and forth in iExplorer (and so repeatedly stopping and starting the actual player) continually ramps up the network usage and the pagefile usage. Eventually the sytem crashes when the computer runs out of memory.

    This is all obvious from an inspection of Windows Task Manager.
    The only way to cut the network usage to zero is to close the internet connection (clicking the iPlayer Stop-button only knocks the network-usage back one step). And even when the internet connection is closed and iExplorer closed, the pagefile usage is NOT cut back. A freeRAM type utility may solve this problem - otherwise a reboot is necessary.

    I can send you a wordpad file of (about a dozen) Task Manager screen dumps if you tell me where to send it - you can then see the problem for yourself.

    (Dr) Keith Hodgkinson

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  • Message 56. Posted by Jon iPlayer Host (U8557168) on Wednesday, 8th September 2010permalink

    Hi,

    thanks for the feedback, it has been passed on. As an update, we are working on Desktop issues, including the deleting programmes problem, and I will put a post in the TV section for those having problems getting Desktop to work with the information we need from you so we can investigate.

    For those of you with smaller displays, have you tried Big Screen - counter intuitive I know but it may display better www.bbc.co.uk/iplaye... Note that download is not available.

    We're also investigating the postcode problems. Finally, we are looking to bring back the pop-out player and for the A-Z I quote from Nick Reynold's comment in James Hewines' blog post:

    Why did you remove A to Z?

    "The basic search A-Z has been taken off the homepage to make it a simpler navigation experience. You are still able to search A-Z by selecting ‘Categories’ and then selecting A-Z to finds the programme you want to watch/listen to by name. Although it's not the most common way of finding programmes, it's clear it's important to some people so our design guys are looking at ways we can address this need in a future update to the site."

    Jonathan

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  • Message 57. Posted by Jon iPlayer Host (U8557168) on Wednesday, 8th September 2010permalink

    Thanks Keith, I'll pass this on. Jonathan

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  • Message 58. Posted by Jon iPlayer Host (U8557168) on Wednesday, 8th September 2010permalink

    To follow up to my response, Nick Reynolds' response can be read in full at www.bbc.co.uk/blogs/... as he answers some other common questions.

    Jonathan

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  • Message 59. Posted by TAGT (U3045305) on Wednesday, 8th September 2010permalink

    grrr this is redesign for design's sake.
    I used to go to Radio 4 then click on drama/comedy/factual etc and find the programs I'd be interested in
    I f I want repeats of old shows I got to Radio 7 and do the same.
    but now ...
    Click on Drama and all the BBC's radio drama appears, it takes ages to filter through it.

    and what's the point of favourites once the week has run its course?

    I'm spending ages in a working morning not working but trying to find something to listen to, used to take a couple of mins.

    Miffed smiley - sadface

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  • Message 60. Posted by Pythus (U14514645) on Wednesday, 8th September 2010permalink

    Removing the A to Z was for a simpler navigation experience? Well it shows some people live in cloud cuckoo land.

    The old A to Z was a lot easier. You knew where to go and could get the programme you wanted faster. Now you have to go to categories then A to Z. Myself and few I know had the A to Z as the bookmark for the site.

    "it's clear it's important to some people so our design guys are looking at ways we can address this need in a future update to the site"

    Some people? Looking at ways you can address it? There is one very simple way, no need to look into it, just return the A to Z.

    complain

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  • Message 61. Posted by Jon iPlayer Host (U8557168) on Wednesday, 8th September 2010permalink

    The Desktop diagnostics thread is now live at www.bbc.co.uk/dna/mb...

    Jonathan

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  • Message 62. Posted by Kaz (U182246) on Wednesday, 8th September 2010permalink

    Jon, you say that the A to Z isn't the most common way to find programmes. However when I used to be able to download (all progs expire before download proper starts for the last 2 months), I often found that using the prog found in the date list gave me a SL prog. It was only by using the A to Z that I could get access to a non-SL prog.

    So as this problem mainly occured to BBC4 progs, it was affecting quite a few of us, we complained, we asked and got ignored, so just learnt to live with it - as usual. Which is why the A to Z is utterly essential.

    complain

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  • Message 63. Posted by vanZed (U14341739) on Wednesday, 8th September 2010permalink

    Hi,

    I'm disappointed to have to say that the new online iPlayer is definitely a regressive step in terms of navigation and programme access... the most vital elements of any website or web-based application.

    I spend considerable time listening to Radio 2, 3, 4 and 6 on the iPlayer, previously navigating efficiently via the channel menu on the left, and the subsequent category options. Quick, easy and specific.

    Now, however, selection is via channel/schedule or entire network/category navigation, both means extremely long winded... how can this be deemed an improvement? Useful additional features perhaps, but not as the only means of locating programmes.

    I now spend a condsiderable amount of my time navigating the iPlayer site instead of listening to stuff, and frankly I'm losing patience, and will in future sadly be missing the unmissable, due to these 'improvements'.

    vanZed

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  • Message 64. Posted by iorekbyrnison (U14578074) on Wednesday, 8th September 2010permalink

    The A to Z listing by channel was pretty much the only way I formerly used to find programmes. Like many other users, I don't know or really care when they were broadcast, and browsing through them by transmission date is much more time consuming.

    As with the recent BBC News website "upgrade", your design and programming teams have fixed something that wasn't broken, making it much less useful in the process.

    I don't know why we even bother to post here; it's not particularly cathartic experience, and it is pretty clear that you people really don't care what we think. Many of us commented on the loss of these features during the beta period, to no discernible effect. I'm just glad I checked here before attempting to install the "improved" new version of the desktop on my Mac.

    Sadly, we who pay the license fees and thus your salaries are stuck with another regressive step, because the egos of those responsible for this poorly thought out upgrade will never allow the previous version to be restored.

    complain

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  • Message 65. Posted by retroprogressive (U14604112) on Wednesday, 8th September 2010permalink

    I used to listen to/watch about 6 or 7 programmes a day on the iplayer, since this update I have watched a total of 3. The navigation is so unnecessarily tedious that I can't be bothered to go through it all to find something.

    These aren't the moanings of a few stick-in-the-muds who liked the old layout and refuse to try anything new, these complaints are reasonable. The site is really unpleasant to use now.

    And I find it really alarming to see that you were planning on adding A-Z and pop-out players - if you were planning it already, why didn't you finish the site before you launched it?! Or are you just saying you were already going to do it to avoid saying "You guys are right, we'll change it".

    The site is a complete shambles. Please revert to the old site until you've at least fixed all these bugs and added the features you were 'planning' to.

    Also, (for future reference) when you create a beta site and label it as a beta site and say you're taking on board the feedback to make changes etc. etc., it's probably not a good idea to have already filmed your celebrity introduction. It really indicates that you had no plans whatsoever to change the website irrespective of the feedback.

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  • Message 66. Posted by Alex Cockell (U14385942) on Thursday, 9th September 2010permalink

    Tried Bigscreen on my N900 - no joy. In order to play out effectively on that device, you need to offer the popout player, allowing the CPU to schedule the video playback separately from the rest of the browser, and therefore let the hardware acceleration kick in.

    Played audio OK - but 1 update every 3 seconds...

    Worked happily until last weekend.

    complain

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  • Message 67. Posted by Hoylus (U14606609) on Thursday, 9th September 2010permalink

    I'd love to even try the new iplayer, but having downloaded it no window appears on my screen!

    I reloaded an older version, but then programmes would't download to it!

    I'm now left unable to use iplayer at all!

    Rubbish!

    complain

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  • Message 68. Posted by John99 (U13871221) on Thursday, 9th September 2010permalink

    Hi Hoylus,

    I suggest you post about your problems in another thread or start your own. Someone will try to help you.

    iPlayer is a feature packed wbsite useable on a variety of systems. <quote>I'm now left unable to use iplayer at all!<quote>
    You are using the iPlayer messageboard, what about its Help& Faq section can you use that ?
    You say you can not download can you strream Radio ?

    If you are having problems with iPlayer Desktop read the many other threads including I suggest these two:
    "Desktop problems" - (a BBC host post) - www.bbc.co.uk/dna/mb...
    "Can't downoad with new iPlayer" - www.bbc.co.uk/dna/mb...

    And please note a lot more information is going to be required from you before anyone will be in a position to try to assist you.
    (That is not a criticism of your post; merely a statement made because some problems do require more information before they may be identified and resolved.)

    complain

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  • Message 69. Posted by Wes (U14465298) on Thursday, 9th September 2010permalink

    Its crap go back to the old ways 92% of users by your own stats hate the new iplayer what is wrong with you people?

    you have taken a usable likeable web site and turned it up side down removed function and wrecked it and for what your own self important ego trip?

    complain

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  • Message 70. Posted by dudley-serious (U14606823) on Thursday, 9th September 2010permalink

    Dear Jonathan. You are obviously very pleased with your new creation but why have you made it more difficult for me to be able to find and listen to previously broadcast radio programmes?

    complain

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  • Message 71. Posted by Rhys (U14599927) on Thursday, 9th September 2010permalink

    I didn't download the new iplayer, it changed all by itself, is this normal??

    This new version is awful, difficult to navigate and needlessly complicated.

    Change for changes sake, the phrase "If it aint broke don't fix it" comes to mind, but I doubt anyone will take any notice of us.

    A great dissapointment, much preferred the previous version

    complain

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  • Message 72. Posted by jazzie129uk (U1558430) on Thursday, 9th September 2010permalink

    Another disgruntled updater. I'm running Windows 7 Home Premium (64 bit) on an Intel Core2 Duo T6600 @ 2.20GHz with 4 GB of RAM. I installed the new version as instructed and then rebooted my PC. That gets the technical stuff out of the way.

    I have two specific issues, both of which have been mentioned by other posters:
    1) the upgrade deleted the programmes i had previously downloaded (a couple of which no longer seem to be available);
    2) the upgrade will not download the programmes I ask it to download. When I click on the "Download for iPlayer Desktop" option, the Desktop front end just sits on my desktop and does nothing. I've a feeling it's glowering at me.

    Like many others at this stage I really don't like the new Web front end. It seems un-necessarily cluttered and the choice of programmes seems much more limited. It seems to take many more keystrokes/mouseclicks to get to the programmes I want to watch, and seems intent on driving me towards either "Eastenders" or "Casualty", neither of which I've ever watched. I suppose I'll get used to it in time, but the older version was much more intuitive and allowed me to find stuff simply and quickly. I really don't understand why it's been changed.

    I realise that you chaps are trying to provide the best service that you can, and I applaud your efforts in getting the iPlayer system to such a high standard last time, but this new update really isn't worth the bandwidth.

    complain

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  • Message 73. Posted by pki (U14556620) on Thursday, 9th September 2010permalink

    I am trying to down the upgraded I-player to my Windows Vista PC and it stalls when you open the download file, saying that it is corrupted and you need to contact the provider. Please can you replace the download file.

    complain

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  • Message 74. Posted by John99 (U13871221) on Thursday, 9th September 2010permalink

    Hi pki,
    You would have done better, in my opinion, posting in another section.

    Read some of the threads in other sections.
    Have you got a 64 or 32 bit system by the way.

    It may be the Adobe Air file that is corrupt, if so you redownload form Adobe. (There are more than one methods of download).
    And you may need to do it carefully and then do a clean reinstall.

    The BBC will have faqs on the subject, but most of those will have been migrated to a new location and modified slightly so do not be surprised if you keep finding broken links.
    The BBC have at least fixed the menu on the left to access the help section, which is now at: iplayerhelp.external...

    John

    complain

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  • Message 75. Posted by Tilsed (U14607184) on Thursday, 9th September 2010permalink

    Unable to say I enjoy the new iPlayer as I find the interface cluttered,unhelpful and unusable.

    So bad I have registered just to post this.

    Should have left it as it was.

    complain

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  • Message 76. Posted by Dorothy Merriman (U14509689) on Thursday, 9th September 2010permalink

    The new iPlayer is dreadful, the old one was easy to use and this one is not. I said No to the beta version, but here it is.

    If I first select Drama in the categories list the circle of dots goes round and round and no list of drama appears. If I go to Radio 7 I get the whole schedule for "yesterday", and it takes ages to go through that and the schedules for other days.

    The several episodes of one drama are not grouped together.

    I don't need all that stuff at the top - suggestions for me do not include anything I want to watch; I don't want to recommend programmes to "friends", I can do that in conversation. Highlights chosen by BBC were better presented in the old iPlayer, a narrow band to scroll across which I could ignore if I wished and which didn't take up my whole screen.

    I have listened to a lot of radio programmes online, but now I'm going back to my book because it's just too much effort to find something I like.

    complain

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  • Message 77. Posted by kevindall (U14568580) on Friday, 10th September 2010permalink

    I get same problem no.2 -but I do not need to pause first. It just happens at least once on every 'Listen Again' radio prog., whatever the station. Any solutions anyone? Is it a buffering problem that can be solved by adjusting the PC somehow?

    I have a free app. on my PC called Speedbit Video Accelerator that stops Youtube videos stuttering, for example, by managing the stream. Does anyone know of anything similar for streaming radio audio? Some such might help problem nº.1 (and maybe no.2), and anyone who suffers from the odd dropout, or even the stream coming to a complete halt (as it does for me occasionally, despite having a connection that even the BBC recognises is massively in excess of what is reqd for radio -and even TV- streaming. And also a modern PC, of course.)

    Also, when I try to edit my radio stations on the new iPlayer, it freezes and crashes, making it totally unuseable. Now I have to access each station through its own home page and then spend ages navigating to the prog. I want to listen to. In the end I will have to commit each particular programme URL to memory to make it quicker LOL.

    complain

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  • Message 78. Posted by juliewasinthesun (U14608093) on Friday, 10th September 2010permalink

    Can anyone help - I am on windows 7 laptop and I cannot download from the new I Player - I did not get a choice, had been u sing the old one no problem.
    I clicked 'download' and then 'for I player desktop', I then clicked on the 'upgrade BBC I player desktop' and it askedk me if I wanted to Open or Save the file - I clicked 'open' as I tried saving it before and it did nothing. Then I get this message......
    The application you opened alaready exists on this system and is currently running.
    You must close the open application before continuing'.....
    I don't have anything open, I have restarted, left my laptop off for a day, deleted all the previously downloaded programs but I cannot do anything
    It does not give me the option to 'replace' the file or anything I only get the option to 'cancel'
    Can anyone help please - I am desperate! xx

    complain

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  • Message 79. Posted by selened (U14607418) on Friday, 10th September 2010permalink

    I think you probably have the iplayer open but not visible. If you click on the little arrow to reveal hidden icons and rightclick and exit on the iplayer icon it should work. However you may be wasting your time as the iplayer desktop doesn't work for me and I am a Windows 7 user also.

    complain

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  • Message 80. Posted by Lb93 (U14608428) on Friday, 10th September 2010permalink

    Hi there.

    I dowloaded the new bbc iplayer desktop and it all seemed to work fine for the first few days however yesterday it erased all my programmes and is refusing to let me dowload any more!

    Does anyone have any advice?!

    complain

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  • Message 81. Posted by sagaguy (U14609308) on Friday, 10th September 2010permalink

    I`d love to enjoy it,the only problem now is that i cannot download anything!
    All i get when attempting to download a prog. is update now which i did & have removed & reinstalled but still no good!

    Fix this please!.

    Windows XP &iplayer desktop.

    complain

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  • Message 82. Posted by neilE1970 (U14573231) on Friday, 10th September 2010permalink

    New iplayer is terrible!
    The worst thing is the removal of alphabetical listings.
    I listen to the radio since I am out of the country and TV isn't available.
    Alphabetical listings make it easier to find what you want and make it easy to browse through the radio stations and their programmes.
    Listing programmes by day in chronological order is fine as long as you know what you want and where to look. Radio 7 does a lot of reruns throughout the day and you have to go through endless lists of same programmes .
    Please bring back alphabetical listings...and better still bring back the iplayer that works!..the old one!
    This probably wont be read by anyone that matters as Ive already found on this message board in other threads but at least it makes me feel better.

    complain

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  • Message 83. Posted by 4D (U14609972) on Saturday, 11th September 2010permalink

    I have been using BBC iPlayer on my Sony BDP-S373 Blu-Ray player. With the new BBC iplayer my Blu-ray now tries to load the website not the player. I have updated the Blu-Ray firmware but still have the problem. In my experience a beta version is released to a small population to test it and have issues fixed before it is released to everyone.

    Sony just say its the iPlayer not them. Has anyone come up with a way to fix Sony device issue yet?

    Not best pleased!

    complain

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  • Message 84. Posted by Geoff (U14578113) on Saturday, 11th September 2010permalink

    Dear old Aunty... Nothing wrong with the old Players, so they decide to improve things. Obviously their technology is way ahead of mine as now nothing works and I've lost all my previous downloads. Will I never learn? or more to the point, will the faceless techies who, just because they can, muck it all up!

    complain

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  • Message 85. Posted by John99 (U13871221) on Saturday, 11th September 2010permalink

    @ neilE1970

    __ ALPHABETICAL LISTINGS _
    These are still available to some extent, see other posts, including my msg#51 & 53 (www.bbc.co.uk/dna/mb... ) above and the posts that links to.

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  • Message 86. Posted by rowneyart (U14607319) on Saturday, 11th September 2010permalink

    all i want to know is when the powers to be intend to respond to the over whelming hatred of the re-design. Will you post your response so people can Hear/see it and maybe announce when and where we may see it. I hope that we don't get the usual management speak that talks down to us and explains that the public will get used to the new site, apologise for teething problems and the 'many?' letters of support for what surely is the worst re-design Iv'e ever seen on the net. I expect though that the management team that led this ill-conceived idea shall simply close ranks and sheepishly ride out the storm in a bid to maintain their position and consolidate their bloated pensions .
    yours , holding my breath but not for long!
    rowney.

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  • Message 87. Posted by edjon2000 (U14610707) on Saturday, 11th September 2010permalink

    Hi Jonathan

    Rather than re-iterate everything I have said before I knew that I could reply direct.

    I will say this, for PC users it was a very poor move, you have turned what was a brilliant idea that was quick, easy to learn, functional and usable into some sort of travesty, in order to find anything you have to frenetically click everywhere just to get to content that before was just a couple of clicks away. The whole of the top section is a waste of screen space if this has been optimised for mobile users then by all means inflict it on them and use the old version for us PC users we understood it, and it worked very well

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  • Message 88. Posted by edjon2000 (U14610707) on Saturday, 11th September 2010permalink

    I also said no Dorothy, but it was thrust upon us nontheless, hopefully the BBC will listen to us

    edjon2000

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  • Message 89. Posted by edjon2000 (U14610707) on Saturday, 11th September 2010permalink

    Hi Jonathan,

    Just a thought,

    Why not offer the public who, after all, pay their license fees to the BBC a link to revert back to the old iPlayer if they so choose, the feedback alone would more than justify what is a good idea or a bad idea and perhaps give you an indication of how people feel, it is a lot simpler than having to read through loads of posts from dissatisfied licence payers, clearly there is a problem with the new iPlayer and it needs to be addressed, this might be the easiest way to accomplish it.

    Give us the right to choose which version we prefer and log the results, problem solved smiley - smiley

    Jon

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  • Message 90. Posted by edjon2000 (U14610707) on Saturday, 11th September 2010permalink

    Having thought about it, the BBC is a public service

    I think I perhaps may include a snapshot of the discussions and responses on my own website and see what the feedback from there is.

    Of course I will remove all usernames prior to posting. so as not to embarrass any individual but I think this warrants discussion on a proper forum rather than this blog type layout which is impossible to track accurately.

    Ultimately the BBC are accountable to the public so they should be given the opportunity to see an accurate response, and act accordingly, what do you think?

    Jon

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