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New BBC iPlayer

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  • Message 101. Posted by Ken_Arthur (U14613500) on Tuesday, 14th September 2010permalink

    The so-called "improved" BBC iPlayer is a bad joke.

    How much tax payer's money has been wasted on these "improvements" that nobody asked for?

    The previous version was unnecessarily bloated, but at least it worked. Now none of the live links for the national Radio stations will play in my browser, even though the "listen again" links work.

    Until this new iPlayer was intoduced, it worked fine. Now, nothing but problems. Amazingly, the live TV links work, but the live Radio links don't. Go figure!

    I'm using 32-bit Windows with Internet Explorer 6, and the IE browser plugin Flash Player 9 release 260.

    Will they give a straight answer as to what the minimum Flash version now required is? Of course not. Will they take any notice of the complaints, and the demands for the return of the old version that worked? Of course not.

    complain

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  • Message 102. Posted by Jon iPlayer Host (U8557168) on Wednesday, 15th September 2010permalink

    Hello Ken,

    As you may have read in the news, other than the World Service the BBC is independent of tax-payer support so not a penny of your taxes has been flung at BBC iPlayer.

    IE6 is not the latest version, we can only offer support if you use the latest version of software your OS can support. "32-bit Windows" is not an OS. If you can give full details we can look into the links you refer to, can you post some?

    We are monitoring and responding to feedback on V3, as noted in my previous post.

    Jonathan

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  • Message 103. Posted by johnbsc (U14613984) on Wednesday, 15th September 2010permalink

    It doesn't work with Linux, perhaps the BBC is being sponsored by Microsoft (assuming that version works).
    I have tried to download it several times and it always hangs with an icon spinning but nothing else happening.
    John

    complain

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  • Message 104. Posted by Jon iPlayer Host (U8557168) on Wednesday, 15th September 2010permalink

    Hi Leon,

    We can't replicate the problem, have you tried resetting your preferences, or (and if you're comfortable doing so) performed a factory reset?

    Jonathan

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  • Message 105. Posted by leon (U14613472) on Wednesday, 15th September 2010permalink

    Well i can replicate it on a daily basis, been through all the factory reset etc but still the problem persists.
    Until the iplayer was updated there was no problem, since the iplayer was updated there is a problem.
    As stated previously the bluray player tries to load the NEW iplayer website and then gives error message"not enough memory" and then tries to load again and so on ad infinitum.
    ALL other access sites listed on the bluray player work correctly.
    The only problem is with the new iplayer and i find it hard to believe you are unable to replicate the problem when i am able to replicate the problem every time i try to use the new iplayer.
    The problem is there, the bluray player is trying to load the new IPLAYER WEBSITE instead of the IPLAYER .

    complain

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  • Message 106. Posted by John (U14614225) on Wednesday, 15th September 2010permalink

    Hi,

    using Ubuntu and Firefox . I find that if I've listened/watched a programme on the site and then click 'back' to get to the previous page Firefox freezes for upto 5mins. Only happens on iPlayer pages. This is really irritating making the site nearly unusable as it is impossible to get back to choose another programme using Firefox's back button.

    On checking the history can see that the current page has reloaded for every time the back button is pushed. Is this still a beta version of iPlayer?

    complain

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  • Message 107. Posted by PaulD999 (U14614744) on Wednesday, 15th September 2010permalink

    The new version is a load of rubbish - I would like to get the old one back. What the hell are these people paid for.

    complain

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  • Message 108. Posted by Robert (U14606930) on Thursday, 16th September 2010permalink

    What a waste of space! With the new version I can't do anything. Download requests produce forced upgrade invite - upgrade invite has no opt-out - upgrade won't work 'cos it thinks programme is running.- closing running prog cancels upgrade - and repeat ad in finitum. The BBC needs to get its routines sorted before foisting new versions onto users, and then leaving us in an impossible loop going nowhere!

    complain

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  • Message 109. Posted by John99 (U13871221) on Thursday, 16th September 2010permalink

    Hi Robert,

    Have you followed the advice in the hosts post
    "Desktop problems" - www.bbc.co.uk/dna/mb...
    note the links it contains about the clean uninstall and re-install.

    But ignore the invites from BBC faqs to paste logfiles into contact forms, the BBC faqs ask you to do that sometimes, but then the BBC 350 char limit prevents you from following the instruction. Something the BBC will have been aware of for many months but has taken no action to correct.

    Some users seem to have found solutions but the BBC has not yet commented on them either.

    John

    complain

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  • Message 110. Posted by Jon iPlayer Host (U8557168) on Thursday, 16th September 2010permalink

    In the post John99 links to we do have a special email address for log files. In addition the contact form does has a second box for error messages that lacks a 350 character limit.

    Jonathan

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  • Message 111. Posted by John99 (U13871221) on Thursday, 16th September 2010permalink

    Thanks for that information Jonathan
    How do we get to the

    contact form does has a second box for error messages that lacks a 350 character limit.


    I have seen other BBC contact forms with character counters on that warn you in advance of the 350 character limit.

    The contact forms from iPlayer MB that I have used do not have counters or warn of a 350 char limit but do fail posts once 350 chars are exceeded.

    There is little point in having such a box if no one knows it is there, For all a user knows if information is put into any second box now it may well be truncated & or lost.

    John

    complain

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  • Message 112. Posted by John99 (U13871221) on Thursday, 16th September 2010permalink

    We have noticed the error message box,
    ( see "Contact Form Comments: 350 character limit, is this new?" - msg#6 - www.bbc.co.uk/dna/mb... )

    On a whim, I copied and pasted my more-than-350-character-long complaint into this box, and left a short message saying "see error message box" in the main bit. This allowed me to send it! Although it may get truncated, I don't know.

    but have no idea if there is any point in using that, you now appear to say we should do so.

    complain

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  • Message 113. Posted by matt (U8621220) on Thursday, 16th September 2010permalink

    My understanding of what Jonathan said is that the error message box will submit as much as you need it to.

    @Jonathan
    If we're trying to submit a technical report that exceeds 350 characters, is it ok for us to put the details into the error message box then so that we can fully describe the problem?

    complain

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  • Message 114. Posted by Jon iPlayer Host (U8557168) on Friday, 17th September 2010permalink

    We're updating the second box to make it clearer. Ideally you should be able to describe most problems in 350 characters as the system interrogates your OS, browser, set up etc so you don't need to include that. But if necessary then yes, the second box can be used to expand the information.

    Jonathan

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  • Message 115. Posted by John99 (U13871221) on Friday, 17th September 2010permalink

    @ Jonathan
    Glad to hear the BBC is at last making an improvement to the contact forms. A pity information about additional space was not publicised immediately after the 350 character limit was introduced.

    INTERROGATES so does it also DISPLAY that INFO for the User? <quote>the system interrogates your OS, browser, set up etc so you don't need to include that</quote>

    I have previously suggested the system interogrates to obtain browser os etc information, something you say it now does. I have not used a contact form very recently, presumably it still asks users for such information,

    1) USER ENTRY does it still ask users to enter the now redundant information, something users often report as an annoyance.
    All it need to do now is suggest appropriate information based on the information it has obtained. What about FlashPlayer version, does it also obtain that.

    2) DISPLAY of INFO does it display the information obtained from the interrogation some users may find tht illuminating.

    3) FAQs & LogFiles
    Hopefully the faqs will be changed to indicate that logfiles need to be pasted in to the error rreport box. (or the contact form will make that clear)

    3) 350 CHARACTER WARNING
    Can we have the advance warning of the limit and the character counter as incorporated in BBC contact forms from other BBC message boards.

    4) Are OTHERS in thr BBC eg on RADIO section aware of this
    Note Alan Ogilvie is possibly unaware of the method of entering additional information into contact forms. Or is the additional information not as easily searched or acted on by the BBC.
    ( <quote>
    I would recommend you log this through the comment form mechanism - but squeeze into the form:

    The IP address of the 'Edge Server' that your browser is trying to connect to. (Instructions on finding that here: www.bbc.co.uk/dna/mb... )
    Put my name in (Alan Ogilvie), and also put the phrase 'possible stuck frame issue' in there. Also detail what you were trying to listen to.
    If this is 'stuck frame' issues - then it's a known problem with the CDN services ... </quote&gtsmiley - winkeye
    That is on top of trying to describe the problem, the streams affected and not affected, the actual country and the iPlayer diagnostic results

    John

    complain

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  • Message 116. Posted by John99 (U13871221) on Friday, 17th September 2010permalink

    Anyone with dificulty reading my post number 115 above pleas note it will probably READ BETTER IF YOU USE THE FOLLOWING LINK: www.bbc.co.uk/dna/mb... <== click the link ---

    It has been struck down by the iP mb Gobledegook bug.
    See my thread "BUG MessageBoard Gobledegook parsing problem" - www.bbc.co.uk/dna/mb...

    The BBC does not comment on this apparently random affliction, I am wondering if it occurs after posts get reffered automatically or other wise for moderation, eg because they contain key words like moderation.
    Something the BBC or mods themselves could quickly deny or confirm, but as often happens "silence was the stern reply"

    complain

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  • Message 117. Posted by Jon iPlayer Host (U8557168) on Friday, 17th September 2010permalink

    Hello,

    We are now offering a new beta of BBC iPlayer Desktop - please see www.bbc.co.uk/dna/mb... for details.

    Jonathan

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  • Message 118. Posted by Jon iPlayer Host (U8557168) on Friday, 17th September 2010permalink

    Thanks John, I've passed your suggestions on to the appropriate team.

    Jonathan

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  • Message 119. Posted by John99 (U13871221) on Friday, 17th September 2010permalink

    PS #115 my message above
    I could have added that the quotation from BBC's Alan Ogilvie was from his post #24 in a thread from the Radio section
    ""Content does not appear to be working" error " - www.bbc.co.uk/dna/mb...

    complain

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  • Message 120. Posted by johnbsc (U14613984) on Friday, 17th September 2010permalink

    I have followed your suggestions and can only say something is blocking my ability to download the current version of iPlayer, I had now problem with the Beta version, so why can I not get beyond downloading the Adobe Air program (which according to them was the latest version anyway).
    Any attempt to download a program fails instantly, and trying to download via the "help" site only results in a failed attempt to download the Adobe Air again or if I remove it it then says Download iPlayer, but when clicked goes into a continuous search without downloading anything.
    Please can you help me as this is getting very annoying particularly as there was no option but to "upgrade" from the working Beta version to this non-system.

    complain

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  • Message 121. Posted by Alwysup4alarf (U14617369) on Friday, 17th September 2010permalink

    AAAAARRRGGGHHH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    trying to download programmes!! SO FRUSTRATING

    trying day after day after day after day AFTER DAY !!!!!!!!!

    Go to iplayer, nice prog, download -> DOWNLOAD NEW iPLAYER

    Click on new iplayer - can't download new iplayer as already open

    ERRRRRRRRR NO IT ISN'T ~ so i open iplayer and close it again, try to download, no, open again, download? NO !!

    ok, try a different tack ~ go to iplayer find programme and try to download -> 'Download new iplayer' Argh !!!!!!!!!!

    ok try different tack again ~ open my version iplayer, click on Get More Programmes. that opens www.iplayer....find prog, click on Download, click on iplayer for desktop. . . .

    GET NEW IPLAYER DESKTOP - No you can't - already open . . .

    Get the gist BBC iplayer programmers or whatever ?????? ???????????????????? It doesn't work !!!!!!!!!!!!

    Now i hate iplayer, it's put me off ever downloading again, well not until there's something put up on the BBC Home Page to say that the problem's been recognised, apologised for AND SORTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    i more cancer tests coming up, i can live without this unnecessary stress. Something so simple and so useful has been ' improved' - IF IT AIN'T BROKE, GUYS. . . . . !!!!!!!!!!!!!!!!!!!!!

    complain

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  • Message 122. Posted by MHession (U14618096) on Saturday, 18th September 2010permalink

    What a mess. Like many others I have been unable to download to iplayer desktop, though I did manage a Windows media player download. There does not seem to be an effective uninstall, so I used Control Panel remove program facility. It did not fully uninstall so I was unable to reinstall until I had manually removed all traces of iplayer. I read that one cannot reinstall the old iplayer - so I will just have to manage without - until I het a message or hear that proper debugging has been done.

    complain

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  • Message 123. Posted by Guv-nor (U7476305) on Saturday, 18th September 2010permalink

    Further to my

    Message 44. Posted by Guv-nor (U7476305) on Tuesday, 7th September 2010 permalink

    Personally I have Vista, and was using Desktop 1.5. I have upgraded to 3.0 with no problems. All my programmes remained and the Desktop interface is an improvement on the old Version 1.5 which I was previously using.

    Note and Note Well that I never installed Desktop version 2.0 (the Beta) so there were no possible remnants of it from a trial install.

    However the new iPlayer site is an abomination.

    Of course I spoke too soon, while old programmes downloaded to desktop v1.5 remained, ones newly downloaded straight to v3 have disappeared. The desktop has now disapointed and the iPlayer site remains an affront to usability.

    I note that a New Beta desktop is being put forward, perhaps it will work, but past experience indicates otherwise. Which is so sad.

    complain

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  • Message 124. Posted by pobrunyate (U14619909) on Monday, 20th September 2010permalink

    All these messages confirm my own experience. The old site was fine and the new one doesn't work. Where, on the message board ,are the replies from the BBC ?
    and it doesn't seem to be just a Mac problem as some correspondents mention their PC,s

    complain

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  • Message 125. Posted by John99 (U13871221) on Monday, 20th September 2010permalink

    Where, on the message board ,are the replies from the BBC ?

    message#118 is a BBC reply. The thread "Desktop problems" was started by the BBC.

    I note you say the new site does not work, what particular problems, just the general ones everyone else is complaining about or do you have specific problems.

    (I have not checked all other posts, just an ordinary user myself, maybe you have posted other information)

    complain

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  • Message 126. Posted by heyfigaro (U14620039) on Monday, 20th September 2010permalink

    I can't get the upgrade to work, either. The Application Install (bbc_iplayer_desktop_v305) window tells me "The application you opened already exists on this system and is currently running. You must clost the current application before continuing". So I uninstalled the previous version of Download Manager - but this made no difference. Can watch, but can't download. Help please, BBC technicians!

    complain

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  • Message 127. Posted by johnbsc (U14613984) on Tuesday, 21st September 2010permalink

    The version I have is numbered 307, it seems Beta testing isn't working at all as I have repeatedly tried to download programs on my Linux machine and I either get a "Download iPlayer" message or a spinning icon with nothing downloading to the hard drive. Last night I stripped everything related from my laptop and tried again, the Adobe Air download took over half an hour and was at a rate of 3k (YES 3k), on my broadband link which is typically 5 to 6 M download speed. WHAT IS GOING ON?
    Last night when I tried to comment the messageboard was informing me "This Topic is now closed" for everything I tried as well.

    complain

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  • Message 128. Posted by Jon iPlayer Host (U8557168) on Tuesday, 21st September 2010permalink

    Hello,

    Those of you experiencing problems with BBC iPlayer Desktop should see the thread at www.bbc.co.uk/dna/mb... This is also the best place to comment on the beta and your experience of it.

    Jonathan

    This is a reply to this message.

  • Message 129. Posted by Jon iPlayer Host (U8557168) on Tuesday, 21st September 2010permalink

    Hello Johnbsc,

    This sounds like a problem with your machine. We've tested the Beta on Linux and it works. The Adobe Air download comes from the Adobe site.

    Slow internet speed may account for the extended time spent looking at the spinner on the badge - although if it never flicks over into being ready this also suggests you have a problem with your connection as the badge cannot retrieve the data it needs.

    Jonathan

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  • Message 130. Posted by BBC auto-messages (U8526101) on Monday, 24th January 2011permalink

    Editorial Note: This conversation has been moved from 'Service updates' to 'Archived threads'.

    This is a reply to this message.

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