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  • Message 1. Posted by brokeniPlayer (U14843113) on Friday, 15th April 2011permalink

    HI,

    Can anybody help me out? I have iPlayer desktop and it has been working fine until I logged on this morning. Every single TV/ Radio channel comes up with the same message of content not working. I have disabled my firewall and antivirus. Pinged my interent connection and it is very healthy. All my adobe software is up to date. Other radio players still work for bbc radio stations, but still not my desktop iPlayer. I also have the latest version of iPlayer and haver filled in a bbc fault form.

    Is there an iPLayer diagnostics tool?

    Any help would be much appreciated

    complain

  • Message 2. Posted by nthompson111 (U14843385) on Friday, 15th April 2011permalink

    im having exactly the same problems today. my iplayer desktop is 'online' and i can go through to select live stream radio stations - im choosing radio 3 - as soon as i do this and the arrow at the top of the player goes to 'now playing' everything is completely blank - not even an error message.
    i have uninstalled and reinstalled iplayer desktop today but that did not help at all so im assuming this is an internal BBC issue.
    also i can live stream from the listen now link on the radio 3 homepage - doesnt make any sense to me at all!
    please can someone help to tectify this situation?

    complain

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  • Message 3. Posted by Mike Hayes (U14843405) on Friday, 15th April 2011permalink

    Same problem. Up till yesterday all worked well and this morning the 'not working' message. Any solutions out there?

    complain

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  • Message 4. Posted by ArchMill (U14843855) on Saturday, 16th April 2011permalink

    Same problem using Mac version - have uninstalled and reinstalled, logged off etc but same issue exists and was working fine upto yesterday. I have two seperate IP address's and both working fine, but issue exists on both.

    complain

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  • Message 5. Posted by Recidivist (U14843967) on Saturday, 16th April 2011permalink

    Hi there. I have also been having this same problem - was playing my iplayer on my mac (osx snow leopard) yesterday and it just stopped. Have tried new versions of flash, am on latest v of firefox, but to no avail.

    As a side- issue, I got the same error message on my freesat box last night when trying to watch QI on iplayer on channel 901. Please someone let us know what's happening! Thanks.

    complain

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  • Message 6. Posted by Reffolds (U14844095) on Saturday, 16th April 2011permalink

    I also have this same problem. I click on Live Radio / TV. The programmes are displayed. But when I select one I get the message "This content doesn't seem to be working. Try again later". When I access Listen Live through my browser it works.

    I regularly to use iplayer to Listen Live so this is a very new problem.

    complain

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  • Message 7. Posted by Eric_T (U14603255) on Saturday, 16th April 2011permalink

    I can see this problem as well. For me it is only the radio Listen Live that is broken, but once I have tried to use the radio version it kills the TV version to match.

    I can get the TV live back by killing the BBC iPlayer Desktop process and avoiding radio live after restarting it.

    I can't find a way to kill the process in Windows apart from selecting Processes in the task manager. Closing it with the "x" button leaves it running in the background so it stays broken when re-opened.

    If I try to see what the application promises by clicking on "Terms & Conditions" I get a web page with "We're sorry there seems to have been an error, please search again."

    BBC technology seems to be in decline. A shame.

    complain

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  • Message 8. Posted by sogalitno (U14844199) on Saturday, 16th April 2011permalink

    This is still happening - it started on thursday - its sad that no one from BBC management has bothered to post an update here or anywhere on the bbc website.

    complain

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  • Message 9. Posted by mdlpuk (U14844031) on Sunday, 17th April 2011permalink

    Exactly the same experience, have tried rolling back by XP to last Wednesday to no avail. I have three computers here with one in a DMZ zone same on all.

    Martyn West Midlands

    complain

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  • Message 10. Posted by BuffaloMac (U14358612) on Sunday, 17th April 2011permalink

    Having exactly the same trouble today. Have got Vista. Live TV and radio, just comes up, 'This content does not seem to be working', while I can listen to radio fine through my browser. I never usually have any trouble with this (in fact it tends to be the only part of the iPlayer Desktop software that runs smoothly). Can we please sort this out, there seems to be enough people that this is some sort of issue.

    complain

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  • Message 11. Posted by AndrewBinghamAMB (U14844678) on Sunday, 17th April 2011permalink

    i have had same problem. It suddenly started (but possibly after a windows automatic update....)

    Reinstalling iPlayed did not help

    complain

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  • Message 12. Posted by BinarySpeaking (U14843560) on Sunday, 17th April 2011permalink

    Same problem here too, I can vew the Live TV BBC News Channel, but cannot get BBC Radio. Have tried re-installing iPlayer and ADOBE Flash Player / Adobe AIR with no resolution.

    The problem started after Windows Automatic update of the following patches on 13/04/2001:
    Security Update for .NET Framework 3.5.1 on Windows 7 SP1 x86 (KB2446710)
    Update for Microsoft Outlook 2007 (KB2509470)
    Security Update for Windows 7 (KB2511455)
    Security Update for Visual C++ 2008 Service Pack 1 Redistributable Package (KB2467174)
    Security Update for Windows 7 (KB2506212)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for the 2007 Microsoft Office System (KB2466156)
    Security Update for Windows 7 (KB2503658)
    Security Update for Microsoft Office 2007 System (KB2509488)
    Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2446708)
    Security Update for Windows 7 (KB2491683)
    Security Update for Windows 7 (KB2506223)
    Security Update for Microsoft Office PowerPoint 2007 (KB2464594)
    Update for Microsoft Office 2007 System (KB2508958)
    Security Update for Microsoft Visual Studio 2008 Service Pack 1 (KB2465361)
    Security Update for Windows 7 (KB2507618)
    Security Update for Windows 7 (KB2509553)
    Security Update for Microsoft Office Excel 2007 (KB2464583)
    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2522999)
    Cumulative Security Update for ActiveX Killbits for Windows 7 (KB2508272)
    Security Update for Windows 7 (KB2508429)
    Windows Malicious Software Removal Tool - April 2011 (KB890830)
    Update for Windows 7 (KB2511250)

    complain

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  • Message 13. Posted by agent carpy (U14844862) on Sunday, 17th April 2011permalink

    I have been unable to stream BBC radio over the internet using the iPlayer desktop client for 3 days.
    Reading other posts the problem appears limited to Windows and Mac versions of the iPlayer.
    It seems to be a fault at the BBC in recognising/supporting these versions.
    I'm using the iPlayer client on two Macs's and am unable to stream any content. However using the iPad version I am able to stream successfully.
    The problem has been apparent with the last two software versions of adobe air for the Mac. Upon following the recent request to upgrade by adobe air to the latest version the fault still remains.
    Please can this get fixed this week....

    complain

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  • Message 14. Posted by brokeniPlayer (U14843113) on Monday, 18th April 2011permalink

    It is nice to know that I am not the only one who has had problems, but still a pain in the ar*e that it has still not been resolved. Have the cuts really been that harsh? The Beeb must have thought.....I've watched that IT crowd program on channel 4. I.T do nothing....lets get rid of them!?

    I just remembered that my computer also took an update from microsoft the day before it happened. The fact that Mac computers are also being affected leads me to believe that it may not be down to the upgrade. Also, the radio players on the bbc websites for each station work fine, just my desktop player.

    If you have not done already then I recommend logging a fault complaint, they msy respond to that if we all bombard their tech support, as not sure how often they look at the message boards.

    complain

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  • Message 15. Posted by pondy032 (U14845438) on Monday, 18th April 2011permalink

    Am a regular user on a Mac and having same problems since Friday. If it's a technical hitch then fine but would somebody from BBC please, please, please let us licence payers know what's going on and when it's likely to be fixed.

    Again, fine listening through browser but an obtrusive pain once you've had the desktop player.

    complain

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  • Message 16. Posted by Recidivist (U14843967) on Tuesday, 19th April 2011permalink

    An update: I've been using the browser version of iPlayer since this problem started, but today all the content is scrambled. It's not my netword speed - I've tested it, and it's fine, also I'm playing it through my ipad.

    This is getting so frustrating. Please at least post back as to what's going on. Thanks

    complain

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  • Message 17. Posted by brokeniPlayer (U14843113) on Tuesday, 19th April 2011permalink

    This is what the beeb said today in response to my fault log I submitted before making this message board:

    Reference CAS-713909-XBJT5S

    Thank you for contacting the BBC iPlayer support team.

    I understand that while attempting to stream content via iPlayer you’re getting a message stating that this content doesn’t appear to be working.

    We appreciate your feedback and BBC iPlayer streaming content offers a superior picture and sound quality and this requires you to have the latest version of Flash installed. You can upgrade at the following link:

    get.adobe.com/flashp...

    This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

    I’d also suggest that you try clearing your cache as outlined below:

    iplayerhelp.external...

    You may wish to delete your browsing history and Microsoft have a FAQ regarding Internet Explorer 8 via the link below:

    www.microsoft.com/wi...

    This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

    Reboot your system by turning it off and on again and try to stream once again.


    Thanks again for contacting the BBC iPlayer support team.


    Kind Regards

    Patrick Clyde
    BBC Audience Services
    www.bbc.co.uk/iplayer


    Frustrating as did all this before I even submitted for help.....still no help smiley - sadface

    I willrespond to the email and give them the link to this message board.

    complain

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  • Message 18. Posted by Eric_T (U14603255) on Tuesday, 19th April 2011permalink

    That was a useless brush-off!

    I have had a deeper look at this issue. When the iPlayer Desktop tries to open a live programme, it requests information from the BBC web site about how to locate the stream.

    The address it goes to returns data for TV programmes. For instance, when I select BBC One it gets data in a file called bbc_one_london.xml. This contains a key piece of information about how to find the stream:


    For radio programmes, the web site no longer returns the data to the player. If I click on Radio 1 it tries to read a file called bbc_radio_one.xml. The web site just returns a 404 file not found error.

    My guess is that in the change-over to the radio player, they have accidentally removed the live radio files from the web site because they contained references to the iPlayer.

    No fiddling with your computer will mend this one.

    complain

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  • Message 19. Posted by pondy032 (U14845438) on Tuesday, 19th April 2011permalink

    Have also had a useless brush-off when I filled out a complaint form.

    It replied "Thank you for contacting us about the new Radioplayer console" and a load of other nonsense which I wont bore you with.

    My question did not relate in any way to the new Radioplayer console - basically the same BBC radio pop-out console player through an internet browser but with commercial stations added.

    Clearly when the BBC are getting these complaints they are not even hitting the right dept and people are getting fobbed off with automated replies.

    I don't to listen to radio through an internet browser, I want the iPlayer desktop player back!! Now please sort it out BBC!

    complain

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  • Message 20. Posted by John99 (U13871221) on Tuesday, 19th April 2011permalink

    Radio will be accessible via the iPlayer pages or the Radio pages, and should then give the FlashPlayer streams either iPlayer or RadioPlayer, there will also be the option to use the Windows streams.

    I will try to see what I can get at the moment.

    complain

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  • Message 21. Posted by John99 (U13871221) on Tuesday, 19th April 2011permalink

    The iPlayer stream is working ok for me.

    From iPlayer page: www.bbc.co.uk/iplaye...
    Radio 1 iPlayer
    www.bbc.co.uk/iplaye...
    right click info
    BBC Media Player v.2.24.18269.21576
    bbc_radio_one | 128kbps | aac | AK

    I note it is using
    cp61420.live.edgefcs...
    with header info
    90.223.246.197

    complain

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  • Message 22. Posted by John99 (U13871221) on Tuesday, 19th April 2011permalink

    From the radio pages
    www.bbc.co.uk/radio1...
    The RadioPlayer console also with iPlayer branding
    www.bbc.co.uk/iplaye...

    I did not notice the file you mention or any 404 errors.
    Again this plays ok.
    (I am in UK and using firefox on an XP)

    complain

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  • Message 23. Posted by John99 (U13871221) on Tuesday, 19th April 2011permalink

    Windows stream
    From one of the listings: iplayerhelp.external...
    I can use
    www.bbc.co.uk/radio/...
    which plays in Windows Media Player

    complain

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  • Message 24. Posted by John99 (U13871221) on Tuesday, 19th April 2011permalink

    Hi pondy,

    Unfortunately the BBC rarely replies on this messageboard, which they intend shutting down permanently sometime in the near future. See www.bbc.co.uk/dna/mb...

    The BBC recommended method of asking questions is to use the contact forms, although I do not think many users think the contact forms provide good answers, and even the BBC management has agreed they can be problematic.

    At least if you use the contact forms and persevere you may get a chance to escalate them, and eventually the information will get passed on.

    Presumably the current problem will be with the BBC Content Distribution Network, and may only be affecting some users, it may help if you state your location and ISP if you are having problems.

    complain

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  • Message 25. Posted by Eric_T (U14603255) on Tuesday, 19th April 2011permalink

    Hi John,

    This fault is only when trying to use the iPlayer Desktop (the Adobe Air application - completely independent of IE/Firefox/Chrome etc.) When making it's http requests it flags the user-Agent as "Mozilla/5.0 (Windows; U; en) AppleWebKit/531.9 (KHTML, like Gecko) AdobeAIR/2.6"

    The application gets its streaming locations by looking up a "mediator identifier" which it then uses to access the media selector which provides the DRM functionality and gives the stream server info.

    For BBC 1 it gets the mediator identifier from

    www.bbc.co.uk/emp/si...

    For Radio 1 it tries to get it from

    www.bbc.co.uk/emp/si...

    but that returns a 404:

    HTTP/1.1 404 Not Found.. Date: Tue, 19 Apr 2011 14:48:28 GMT..Server: Apache

    Radio 3 and every other BBC radio station I have tried are equally unsuccessful.

    The real problem is to get someone to take it seriously and pass it on the the team that has broken it.

    complain

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  • Message 26. Posted by Xylo (U14567455) on Tuesday, 19th April 2011permalink

    I cannot get several In Our Time episodes to "play again", including the program on radiation: www.bbc.co.uk/progra... I have no problem with other content, such as the most current News Quiz, to which I am listening right now.

    complain

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  • Message 27. Posted by Guv-nor (U7476305) on Tuesday, 19th April 2011permalink

    I am getting Radiation to work here www.bbc.co.uk/iplaye... (using the Normal Bandwidth option) but I am in the UK. Trying the Lower Bandwidth option it fails, I believe that lower is all that is available to non-UK residents.

    So time for a formal report iplayerhelp.external...

    complain

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  • Message 28. Posted by Xylo (U14567455) on Tuesday, 19th April 2011permalink

    Thanks, but "lower bandwith" doesn't work, either. I am currently listening to Front Row on normal bandwith. It regularly works for me.

    complain

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  • Message 29. Posted by Guv-nor (U7476305) on Tuesday, 19th April 2011permalink

    Just as I said "Trying the Lower Bandwidth option it fails" The Normal works for me in the UK, I suspect that you are not in the UK. I have been told you will not get the Normal even if you select it, a hidden redirect takes place.

    complain

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  • Message 30. Posted by Xylo (U14567455) on Tuesday, 19th April 2011permalink

    . . . here in Toronto, I should say.

    complain

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  • Message 31. Posted by Xylo (U14567455) on Tuesday, 19th April 2011permalink

    'kay, I don't understand the advice, if there is any. I am in Toronto and currently listening to a replay of "The Neutrino" just fine and as I said, I listened to a replay of "News Quiz". It's the episode "Radiation" and a few other older ones that I am having trouble with.

    complain

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  • Message 32. Posted by Guv-nor (U7476305) on Tuesday, 19th April 2011permalink

    The advice in #27 is to formally report it.
    In #29 that just because you think you are connected to the Normal stream is no guarantee that you are.

    complain

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  • Message 33. Posted by Bigpiper (U14846851) on Tuesday, 19th April 2011permalink

    I am having the same problem but... I just tried it on a different computer in my home and it works fine. The PC where I can't listen is running Windows7 Ultimate 64 bit. The one that works fine is an XP machine.

    It's now been about 10 days since this went down.

    Don't know if this is offering any clues to anyone but here's hoping.



    complain

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  • Message 34. Posted by John99 (U13871221) on Tuesday, 19th April 2011permalink

    Hi Eric,

    Yes I have tried it now from iPD itself and as you say it fails.
    My iPD iPlayer.log is apparently containing error messages, not that I understand them.

    I do not understand how the Runtime works, but have no reason to doubt your explanation, or the fact that this must be a blindingly obvious error, not only to the BBC technical team, but to anyone else doing a rudimentary check, the problem as usual is trying to get the BBC to take notice.

    complain

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  • Message 35. Posted by Eric_T (U14603255) on Tuesday, 19th April 2011permalink

    Hi John,

    I just looked at the network traffic on my PC to see what it was doing. The logs don't help much apart from telling you it failed - but we knew that.

    I've posted a report through the correct channels now so maybe they will get it to the right people.

    I suspect someone had a tidy-up of redundant files that were no longer needed after the change to radio player, and found a few too many to clear away. It looks as if they were static files (from the last update info in the BBC 1 file.)

    I think the main reason people want this feature is that it allows you to listen to the radio with nothing more than a tray icon showing - and you don't accidentally close it when clearing away lots of browser windows. I was not using it because even when it did work, it did not play the Radio 3 HD stream. I normally use my own app to host Flash with just a tray icon visible.

    complain

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  • Message 36. Posted by Bigpiper (U14846851) on Tuesday, 19th April 2011permalink

    A quick follow up... I did a system restore to April 4 and this corrected the problem. No idea how many other problems I now may have but I can now listen again and live.

    A restore to April 15 didn't fix this.

    complain

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  • Message 37. Posted by BinarySpeaking (U14843560) on Wednesday, 20th April 2011permalink

    Just found the BBC iPlayer log file which says:

    4/20/2011 10:53:30.431 [INFO] uk.co.bbc.RepositoryManager Setting repository C:\Users\Dave\Documents\My Videos\BBC iPlayer\repository.

    4/20/2011 10:53:35.126 [INFO] uk.co.bbc.ApplicationUpdater checkUpdates from www.bbc.co.uk/iplaye...

    4/20/2011 10:53:35.945 [INFO] uk.co.bbc.electra.model.SelectedLiveDataProxy Current episode set to Ken Bruce: Richard Allinson Sits In

    4/20/2011 10:53:36.284 [INFO] uk.co.bbc.EMPWrapperClass EMP Created.

    4/20/2011 10:53:36.288 [INFO] uk.co.bbc.EMPWrapperClass EMP version:

    4/20/2011 10:53:38.461 [ERROR] uk.co.bbc.electra.view.live.emp.EMPWrapperMediator onMediaPlayerError: [ErrorEvent type="onMediaPlayerError" bubbles=false cancelable=false eventPhase=2 text="" errorID=0]

    Probably worth checking your own log files to see if this is identical.

    complain

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  • Message 38. Posted by BinarySpeaking (U14843560) on Wednesday, 20th April 2011permalink

    Fixed!!!

    Had a reply from BBC iPlayer Support which said to perform the following.

    iplayerhelp.external...

    Please note that after removing the BBC iPlayer desktop from the system you must manually delete the folders it previously installed, otherwise it doesn't fix the problem when you reinstall the iPlayer.

    Thanks Beeb! smiley - smiley)

    complain

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  • Message 39. Posted by John99 (U13871221) on Wednesday, 20th April 2011permalink

    Thanks for posting back and sharing that information Dave.

    If that works I wonder if there is a shortcut by deleting or editing one of the settings/files/cookies rather than doing a complete uninstall and reinstall.

    Next question why does it need a clean re-intstall, and will this be required everytime iPD is used !

    I do not really intend expermenting myself, it is easier to use the browser to play the radio.

    Does re-installing also solve the problem with the TV playing via iPD ?

    I dont suppose the Support people gave any more information such as why this is happening, is it due to an Air update, or a new version of iPD (Not sure BBC would necessarily change the version number displayed, if they did, iirc someone commenting they have previously done push installs that do not show new version numbers). Or are they merely having to change the data it is using.

    My iPD file for reference shows as
    version 3.0.10 when opened as iPD
    and from Windows XP file properties size (142,336 bytes)

    complain

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  • Message 40. Posted by Antony (U14848121) on Wednesday, 20th April 2011permalink

    Hi

    I use an Apple Mac, and followed the uninstall instructions at the bottom of this page:

    iplayerhelp.external...

    I found it better to delete the complete Air folder within /Library/Application Support/Adobe/

    All back to normal. Life is good again.

    complain

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  • Message 41. Posted by Eric_T (U14603255) on Thursday, 21st April 2011permalink

    The re-install fix worked for me. I think that it is the only way to fix it:

    I had version 3.0.10 installed as per John's post above. That tried to get stream information from a /emp/simulcast/ location on the bbc website. They seem to have removed the radio information from that location.

    Having installed the new version 3.2.3, it gets the stream data from /iplayer/playlist/ which is where the files are now located.

    So they have changd the web site, and you now need the new software to work with the changed web site. I guess they will remove the tv files from the old location before long which will break it for more users.

    The location is specified in a config.xml file that is provided with the software download, but there is more to the change than just that so I think a fresh install is necessary. It really should have a "check for updates" option.

    complain

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  • Message 42. Posted by pondy032 (U14845438) on Thursday, 21st April 2011permalink

    Thanks all, that worked for me too.

    Tried that route a few times over the past week but no joy. Still all is good again, stopped sulking.

    complain

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  • Message 43. Posted by John99 (U13871221) on Thursday, 21st April 2011permalink

    When iPD changes the BBC often does a forced update when you next try to use iPD.

    I rarely use iPD at present, and iPd v3.0.10 works for the TV downloads so I will leave it for now, just in-case the new version itself turns out to have unforseen problems. There have been issues in the past with new versions of iPD.

    There can be advantages with having methods to regress to older versions. Also some users have previously managed to keep multiple installs of iPD active.
    - Last year the BBC & iPD had problems with programme expiry after some of its updates,
    - and the previous year the upgrade failed to work on some Macs, leaving some users to wait for the next-but-one version before they could start using iPD again. (mentoned here: www.bbc.co.uk/dna/mb... )They had no route to regress to a version of iPD that they had just uninstalled, although "time machine" users reported the prior version would continue to work on the problematic machines, if some means (eg time machine) could be found to re-instate it.

    It could make sense to retain install files for times like the present when multiple versions of iPD work. The BBC will in all probability only offer one version of iPD at any point in time.

    Regardless of the exact reasons behind them the programme expirey problem that took a long time and several revisions of iPD to sort out, and generated quite a few threads eg:
    - www.bbc.co.uk/dna/mb... (Which itself lists many other threads )

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  • Message 44. Posted by Eric_T (U14603255) on Thursday, 21st April 2011permalink

    The release notes for the latest version say
    * The application is now more stable and reliable.

    You might think that implies John is being over-cautious. However, the last time they made that claim was version v3.0.5 which looks as if it was the start of all the problems John mentions.

    Eric

    complain

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  • Message 45. Posted by Xylo (U14567455) on Friday, 22nd April 2011permalink

    I wish I had your replier. I did write a complaint, and I got a reply from P. Clyde at Iplayer support, who told me my problem: "Due to rights issues programmes on BBC iPlayer can't be made available beyond seven days, even in circumstances of technical difficulty". Which of course is not the case with several of the BBC's programs and I'm astonished that someone at Iplayer support doesn't know this.

    I am listening to an episode from 2001 about Confucius, still cannot listen to the episode about Radiation. smiley - sadface

    complain

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  • Message 46. Posted by John99 (U13871221) on Friday, 22nd April 2011permalink

    I am not sure exactly what programmes and episodes you are now having problems with.

    I have heard the BBC say they can not extend the 7 days even in cases of technical dificulties, and that is presumably an accurate comment on the current situation, however I wonder if the BBC knowing it does encounter technical difficulties may if they wished negotiate a contract that made an exception in cases of technical problems, I doubt that would be against the spirit of any BBC Trust rulings.

    You mention that some programmes do appear for longer, I think one of the terms the BBC sometimes uses is "series stacking", however I believe there are limits on what the BBC is allowed to do, IIRC there may be a BBC Trust ruling limiting this to some percentage, (possibly 15%) of output.

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  • Message 47. Posted by Xylo (U14567455) on Friday, 22nd April 2011permalink

    As I said, John99, I am currently having a problem hearing the episode of In Our Time called "Radiation". However, I can hear many, many other very, very old episodes of In Our Time.

    ALL of the episodes of "In Our Time" appear for longer - they all have "listen now" buttons that (presumably) offer them for listening, in some cases, years later. I am well aware that many episodes of many shows are not available. However, they do not usually appear with "Listen Now" buttons, as does the "Radiation" episode; they simply disappear from the webpage.

    For instance, you can listen to over 100 episodes of "Excess Baggage" on 4: www.bbc.co.uk/progra... - they all have "Listen Again" buttons.

    When it comes to factual shows, the whole "rights" thing is very confusing to me. When I first began listening to BBC radio online 5 or 6 years ago, there was (for instance) an entire terrific series about African history that had been broadcast a few years previous. It disappeared a few years ago for some reason.

    I'll admit I generally don't like change, especially when it makes things more difficult to understand and/or less available. smiley - sadface

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  • Message 48. Posted by matt (U8621220) on Friday, 22nd April 2011permalink

    Hi Xylo,
    Some radio series do have extended availability and In Our Time is one of those programmes.

    The Radiation episode is playing back fine for me from here www.bbc.co.uk/iplaye...

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  • Message 49. Posted by John99 (U13871221) on Friday, 22nd April 2011permalink

    They have often had problems with In Our Time.

    I imagine precisely because it is available for so long. The BBC changes the format shows should play in and it causes problems. I wonder if the 'Radiation' episode coincided with some significant date relating to changes with RadioPlayer.

    Obviously it is not a rights issue, so the person replying to your last request probably just sent off a standard reply without reading the details of what you sent. If you persevere you may get an answer but the agent/bbc will probably have closed your original enquiry (incorrectly) as solved.

    Try again, at least in this instance the problem is not time critical; when the BBC correct the problem you will get to hear the missing episode.

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  • Message 50. Posted by matt (U8621220) on Friday, 22nd April 2011permalink

    Just found out that the international/low bandwidth stream isn't working.

    That will be why you're having problems.

    As the international/low bandwidth stream is still available on other episodes, I'd guess that this is system error.

    The only way to report this is the try the contact forms again iplayerhelp.external...

    Try to make it clear that this is the international version that has problems and that this is series stacked.

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