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iPlayer - screen loads apart from the central section from which to hit the 'play button'

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  • Message 1. Posted by alanmorgan (U14836955) on Sunday, 10th April 2011permalink

    Hi
    My laptop will load any page from ther radio section of iPlayer - apart from the very central pane - where the 'play button' appears - therefore I can not listen to any programmes!

    i have recently upgrade to IE9

    I have also just watched tow television programmes on iPlayer

    I use AVG anti-virus

    Any ideas?

    Please advise

    Many thanks

    Alan

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  • Message 2. Posted by Ken (U14836969) on Sunday, 10th April 2011permalink

    I have the same problem as Alan - using up-to-date W7 on an adequate spec Dell Inspiration - all fine until yesterday when I loaded latest updates to iTunes and Safari and rebooted PC then no Radio on iPlayer but TV OK. Live radio through the BBC Radio page also OK. Looked in FAQ, cleared the cache, uploaded latest Flash player all to no avail. Any help gratefully accepted.
    Ken

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  • Message 3. Posted by John99 (U13871221) on Sunday, 10th April 2011permalink

    smiley - erm May I try to explain, what I perceive as some of the difficulties with using this messageboard to find a solution to your problems.

    This messageboard started off in the early days of BBC iPlayer, and it is soon to close. Because now BBC Radio (and tv) is available on multiple platforms and multiple streams comments about your own problems need to be qualified by statements about what you are doing and using, otherwise they are meaningless.

    In addition to the usual info the BBC says is helpful, are you going via iPlayer pages or via Radio Pages ? Note there is also the RadioPlayer itself as an access route. Not to forge of course that on a PC the live streams should also be available as Windows streams.

    So please provide as much info as possible, in line with BBC suggestion

    it helps if you provide as much information about the issue, including the programme details, your browser, your computer operating system or device, how you're trying to play it (Desktop, Streaming etc), your ISP and what the problem is.
    then add additional info re my comments.

    Note as R4 live example
    ---------------------------------
    _ iPlayer
    IPlayer - www.bbc.co.uk/iplaye...
    then link - www.bbc.co.uk/iplaye...
    choose stream - www.bbc.co.uk/iplaye...
    Right click info 'normal bandwidth'
    - BBC Media Player v.2.24.18269.21576 | bbc_radio_fourfm | 128kbps | aac | AK
    [ note this plays in a 'traditional' short and wide iplayer console]


    _BBC Radio Pages
    Radio 4 - www.bbc.co.uk/radio4...
    R4 fm stream www.bbc.co.uk/iplaye...
    (note LW schedule & stream may be available)
    This now plays as RadioPlayer

    _ Radio Player (direct)
    Radioplayer uk - www.radioplayer.co.u...
    (I chose the LW edition this time)
    RadiPlayer stream (from BBC R4 lw iPlayer) - www.bbc.co.uk/iplaye...
    [ note this now plays in a tall narrow RadioPlayer console branded BBC iPlayer]

    It seems some users have problems with one method of listening, but not necessarily another.
    There are also Windows steams available, some with links customised by third parties, ie beebotron, and do not forget internet radio itself and also BBC world Service whih (AFAIK) is till available as Real Player Streams.

    Unfortunately the BBC has not updated the messageboard to keep abreast of all these changes, so posts are often of little use because no one knows what the poster is actually using or doing, other than having a bad day due to BBC Radio not working.

    So if yo do post please try to give as much info as possible
    smiley - smiley Thanks

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  • Message 4. Posted by Eric_T (U14603255) on Tuesday, 12th April 2011permalink

    There are some work-arounds for the current iPlayer/IE9 issue:

    1. It only goes wrong if you access the programmes through the iPlayer menus, rather than from the radio station's home page.

    2. You can get it to play by replacing the word "episode" with "console" in the url in the address bar - that will make it play in RadioPlayer.

    3. Sometimes you can make it play by pressing Ctrl+F5 to force a full refresh. Try it two or three times.

    4. You can fix it completely for a whole IE9 session by a rather strange sequence: With IE9 open, press F12 which will open a new F12 window; Select the "Cache" menu and click on "Always refresh from server" so it is left in a ticked state; Close the F12 window. From this point on the iPlayer system will work perfectly but websites may be a touch slower to load. Closing IE9 puts it all back as it was. There is no way to save this as a setting.

    To get this fixed we first need to get the BBC to agree to support IE9. The published policy supports the current versions of Apple Safari and Mozilla FireFox by quoting their version numbers and it supports any version of Google Chrome as released by Google. It does not support bthe current versions of Microsoft Internet Explorer or Opera ASA's Opera browser. I fear that the person that was keeping the policy page up to date may have been a casualty in the recent reorganisations.

    I have taken steps to request them to fix the policy statement. It could be seen as commercial bias.

    Eric

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  • Message 5. Posted by Eric_T (U14603255) on Tuesday, 12th April 2011permalink

    A couple of additions to my message.

    In point 1 I failed to note that it is only listen again programmes that fail in IE9, Live stremas are fine.

    I've just realised that FireFox is now in the list of browsers not supported in their current version - FireFox 4 was formally released on 22nd March. It only needs Apple to update their Safari version number and the only supported browser will be Google Chrome!

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  • Message 6. Posted by John99 (U13871221) on Tuesday, 12th April 2011permalink

    I don't know if you have found a newer or more apropriate listing of supported browsers I only know of www.bbc.co.uk/guidel...

    While on the subject of specifications and support, as the BBC is now using RadioPlayer for some of its Radio output rather than iPlayer anyone found any support pages for that, other than the one with the animation and the links back to iPlayer help & Faq.
    www.bbc.co.uk/radio/...

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  • Message 7. Posted by Eric_T (U14603255) on Tuesday, 12th April 2011permalink

    @ John99: The browser support list you linked to is the only one I have found.

    The BBC version of RadioPlayer seems to be basically functional for me in all browsers. It may not be perfect but it is better than some of the competitiors' versions!

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