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Listen again not working...

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  • Message 1. Posted by Nicola (U14827820) on Wednesday, 30th March 2011permalink

    I live in Italy and use Listen Again all the time, mostly BBC radio 4 and 7. Today I find that I can listen to live radio but Listen again is not working. The iPlayer layout also looks slightly different. I haven't changed anything at all and I've checked the volume controls. It all looks like it should be working but when I click on play there is no volume at all. Can anyone advise?

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  • Message 2. Posted by jstone (U3330482) on Wednesday, 30th March 2011permalink

    1655 30 mar 2011
    For last few hours CANNOT hear any R4 Listen Again programmes by clicking on the R4 daily schedule Play links OR opening up the programme website and clicking the Play tab therein.

    The visual aspects of the Player seem to have changed to such an extent that it is IMPOSSIBLE to view all the information in the available PC screen space!!

    The [useless and unwelcome] 'animation' aspect seems to be moving but no Play bar/cursor can be seen NOR is ANY SOUND evident.

    Is this why the WHOLE SYSTEM crashed for hours last night? [No mention of this on the Service Updates pages....WHY?] as yet ANOTHER change, that no one has requested, is implemented......badly?

    Can only Listen Again by accessing BEEBOTRON LITE links. For how long will they be available to cover for BBC PAID STAFF errors?

    PS: TV Watch Again seems to still operate as before and can be accessed.......but for how long?

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  • Message 3. Posted by lifeonearth (U14570700) on Wednesday, 30th March 2011permalink

    Same here for me, except I ALSO get the same failed result on Listen Live for all iPlayer radio except World Service. There is no live stream bar or Play/Pause button visible. No sound. And I agree about the unwelcome animation thingy, jstone! I listen on my PC & it pushes processor usage up even when the streaming is on pause. It's unnecessary.

    I'm on Firefox 3.6.16 with an Ubuntu operating system.

    Even Beebotron Lite doesn't help me. For some reason the stream skips big chunks of the stream while playing in VLC player. Seems every time BBC "improves" something - things get worse and harder to access.

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  • Message 4. Posted by soundgeek (U14828729) on Thursday, 31st March 2011permalink

    Since 30-March-2011 (since the new Radioplayer interface came in?) I have been unable to play any radio stream over the internet. It was working fine before that.

    I am running Firefox 3.6.3 over Windows XP.

    Is this a general problem?

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  • Message 5. Posted by jstone (U3330482) on Thursday, 31st March 2011permalink

    Add your complaints to the BBC blog via this link, as the named BBC person states he will relay all problems back to those responsible for ruining your, and my own, Listen Again experience

    www.bbc.co.uk/blogs/...

    Meantime try googling BEEBOTRON LITE which, at least, offers some option to hear the programmes.

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  • Message 6. Posted by Guv-nor gnaw gnawing on a bone (U7476305) on Thursday, 31st March 2011permalink

    I am running Firefox 3.6.3 over Windows XP.


    I believe there is a FF 3.6.6 if you do not want to update to FF 4.0 just yet.

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  • Message 7. Posted by John (U14828960) on Thursday, 31st March 2011permalink

    Since the format changed I have been unable to listen live or listen again to any radio program. IPlayer TV and all other audio sites are unaffected and work as previously.

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  • Message 8. Posted by mhsuffolk (U13830078) on Friday, 1st April 2011permalink

    Same for me, worked fine before the new interface. It will work in IE8 but I want to continue using Firefox 3.6.16.

    Please sort this general problem

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  • Message 9. Posted by John99 (U13871221) on Friday, 1st April 2011permalink

    All three methods iPlayer, RadioPlayer, and Windows streams should work on both Firefox 3.6 and Firefox 4.0. but the toaster version does not.

    see "Radioplayer" - www.bbc.co.uk/dna/mb...

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  • Message 10. Posted by Alan Milne (U14829430) on Friday, 1st April 2011permalink

    Same for me. I have been unable to LIsten Live since Wednesday though I have been able to listen again and watch again. Lets hope the BBC sort it out soon as I always like listening to the radio when I am on the PC!

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  • Message 11. Posted by Lysistrata (U14287363) on Friday, 1st April 2011permalink

    In Greece. Yesterday 31 March R4 both listen live and listen again worked perfectly - although the "listen again" programmes were taking up to 4 hours after broadcasting to become available.

    Today 1 April can listen live - but there are NO listen again options for any of today's programmes.

    (Yes I know I should list server, Windows OS, IE 7 etc, clear cache, log official complaint - but I CAN'T BE BOTHERED THIS AFTERNOON! It's not at this end - it's at "their" end.)

    Just saying....

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  • Message 12. Posted by Nandemosan (U14314774) on Friday, 1st April 2011permalink

    As I am able to listen on IE, it is apparently a Firefox issue as I can't listen to streaming content either when I use Firefox. Gates must have gotten to them!

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  • Message 13. Posted by John99 (U13871221) on Saturday, 2nd April 2011permalink

    Hu Lysistrata,
    A few factors you may not have been aware of
    __This MessageBoard is to close permenantly__
    Not sure when could be in a few days or it may be weeks yet.
    See thread "Our days are numbered..." - www.bbc.co.uk/dna/mb... noting that there are alternative venues mentioned by the BBC, and even
    a new messageboard set-up by one of the posters "Matt" "CatchupSupport" - catchupsupport.co.uk...

    __ New Player _ out of Beta _ RADIOPLAYER__
    Presumably overseas users get this.
    Curently (in the UK) this replaces iPlayer itself if you use links from the Radio pages instead of links directly from iPlayer pages.
    Presumably this will use different servers &/or different streams, there is a possibly it will continue when there are faults on iPlayer so it may be a useful alternative.
    Presumably fault reporting of the BBC branded RADIPPLAYER content will be via the dreadfully ineficient BBC contact forms system.

    __ Major Outage __
    Bad enough to be noted in National Press and BBC Blog
    "BBC Online Outage on Tuesday 29 March 2011" - www.bbc.co.uk/blogs/...
    Possibly that has had some knock on effects.

    ___ ?? Listen Again - it is available now as flash Player streanms is it ? __
    I am not sure I ever found out whether this is available overseas now as FlashPlayer content or only as Windows Streams. The BBC RadioLabs blogs were always a useful source of info but they closed last year.

    Lets hope by now everything is fixed. The BBC was supposed to be improving its own output monitoring - then again it is always supposed to be getting the contact forms to work, I am not sure it has done.

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  • Message 14. Posted by John99 (U13871221) on Saturday, 2nd April 2011permalink

    Hi Nandemosan,

    It is NOT imho a Firefox issue,
    although if IE works for you no doubt that is a suitable workaround.

    It is not uncommon for arbitrarily one supported browser to work and another not to. A fact that is often used when troubleshooting problems.

    Individual browsers even on the same computer will have their own cache, bookmarks/favourites, and add-on software. Note FlashPlayer software on IE & Firefox differs, it is for instance possible to inadvertently have differing versions on IE and Firefox.

    Then of course there are problems with individual browser setups, I could easily run two instances of Firefox simultaneously on the same machine one configured to work with iPlayer and one that would fail.

    For a few troubleshooting tips, besides trying alternative browsers, see adjacent thread;
    "Radioplayer" - www.bbc.co.uk/dna/mb...

    If problems continue more information would be helpfull. In your case is the problem with all BBC streams and does that include listen live and listen again and if listen again is it all or only some of the programmes. What about alternatives:
    - if using the BBC iPlayer branded Radioplayer, does the direct iPlayer work
    - if using Radioplayer does direct iPlayer work
    - what about picking the streams from Beebotron ?

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  • Message 15. Posted by Lysistrata (U14287363) on Saturday, 2nd April 2011permalink

    @John99
    Thank you! Have registered on Matt's new forum. Now I'll go and look at the other things you mentioned.
    Hope you are well.

    Lysistrata

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  • Message 16. Posted by Lysistrata (U14287363) on Saturday, 2nd April 2011permalink

    Today everything is working in Greece. Listen Live, Listen Again. And all yesterday's programmes are available through Listen Again as well.

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  • Message 17. Posted by IBI (U13902283) on Saturday, 2nd April 2011permalink

    Mine still isn't working.

    Radioplayer seems to work fine for other stations, I've tried two or three programs of each type (live and recorded) and they've all worked fine.

    BBC Live radioplayer streams work and recorded streams through BBC iPlayer (bbc.co.uk/iplayer) still work.

    The BBC Radioplayer comes up fine, there's no big gaps anywhere indicating something might not be loading, the length of the program comes up correctly and the pointer changes to a hand over the play button.

    But the program doesn't start automatically and clicking the play button doesn't do anything.

    Comparing it with another computer the main differences I can see are:

    1. The play button doesn't highlight on mouse over and doesn't go down when you click it.

    2. The station animation (semicircles for radio 4) is above the program information obscuring it all. Blocking it with flashblock shows the program information is underneath.

    3. The volume icon is greyed out and doesn't show the volume bar on mouse over.

    4. The player window only opens at half the width it should do, and also runs off the bottom of the screen rather than being an appropriate size and providing a scrollbar (although the last iteration of the iplayer had this latter problem as well).

    System-wise I'm using an Asus eee 701/4G with Firefox 2.0.0.11, Adobe Flash 9.0.115.0 and the latest updates to the eee's Linux distro. I'm aware neither are the latest version available generally but unfortunately Asus has been very poor at providing official support so short of changing the entire operating system I'm stuck with them. The system is less than three years old though, and if a slightly older version of flash/firefox is the cause then there really should be a large warning that the BBC is only supporting very recent versions.

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  • Message 18. Posted by JoChristian (U14689388) on Saturday, 2nd April 2011permalink

    Constant breaks in the live stream, every few seconds on all BBC channels. Given up, gone back to old FM radio.
    Joanna

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  • Message 19. Posted by Dark-Avised (U13687731) on Saturday, 2nd April 2011permalink

    IBI, your situation sounds very similar to mine. Try clearing the flashplayer cache for www.bbc.co.uk using www.macromedia.com/s...

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  • Message 20. Posted by Mark Vickers (U13916337) on Sunday, 3rd April 2011permalink

    Same problem for me - the volume of most programmes oscillates wildly. Yep, most programmes are totally unlistenable. What a train crash - on all channels!

    Surely the BBC could have tested this before switching over to the new iPlayer - or at least have given us the choice to stick with the old one while they figure out what's broken.

    And it looks like everyone's gone home for the weekend in the hope that it's somebody else's job to sort it out.

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  • Message 21. Posted by Mark Vickers (U13916337) on Sunday, 3rd April 2011permalink

    Forget iPlayer - this does the job a lot better:

    www.beebotron.org/pu...

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  • Message 22. Posted by John99 (U13871221) on Monday, 4th April 2011permalink

    Hi Mark Vickers,

    Yes I agree it seems rather odd that sometimes BBC's own links do not work and yet Beebotron is able to provide the correct or at least working links.

    Are you outside the UK by the way ?
    The Beebotron links will be Windows streams, for the listen again the Windows links are not (AFAIK) available in the UK

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  • Message 23. Posted by John99 (U13871221) on Monday, 4th April 2011permalink

    I not sure the BBC now says anywhere what the minimum requirements are on a computer for listening to iPlayer (or Windows Streams|) Radio.

    Now of course the requirements for using RadioPlayer will need to be considered.

    You mention listening to BBC Radio on a Linux Asus PC using an old version of firefox. Is this article of any use wiki.eeeuser.com/how...

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  • Message 24. Posted by Sool (U14354582) on Tuesday, 5th April 2011permalink

    Beebotron can offer the solution, but it depends upon how you use it.

    If I follow Beebotron, Beebotron Lite, Listen Again, Radio 4 Extra, I find that some programmes carry the same faults that we were hearing on iPlayer. Two examples of this are Arthur Smith's Last Hangover, and Dad's Army.

    Conversely, if I follow Beebotron, BBC Listen Again - What Was On, Radio 4 Extra, the programmes listed there are faultless, including Dad's Army and Arthur Smith's Last Hangover

    Incidentally, Dad's Army now works via iPlayer, but Arthur Smith still doesn't.

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  • Message 25. Posted by soundgeek (U14828729) on Wednesday, 13th April 2011permalink

    @Jstone: Thanks for the advice.

    At least Beebotron has got me up and running again.

    Looks like RadioPlayer is a case of: if it ain't broke add features until it is!

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  • Message 26. Posted by soundgeek (U14828729) on Tuesday, 3rd May 2011permalink

    By clearin the Flash cash, I managed to get RadioPlayer working on Win98SE with old Firefox.

    Strangely, the same trick does not work for WinXP and Firefox 3.6.3. Radioplayer displays the annoying "semicircles" flash graphic, but fails to display the Play button, the progress graphic and the volume control.

    Such a fussy player!

    iPlayer works fine on the WinXP machine.

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  • Message 27. Posted by John99 (U13871221) on Friday, 6th May 2011permalink

    @ soundgeek

    I guess using old browsers, flashplayers and OS may be part of the problem. Not sure BBC or RadioPlayer have produced system requirements details. (No doubt someone will provide a link if they have).

    This thread seems to cover more than a single problem.


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  • Message 28. Posted by GreggByfield (U14861967) on Friday, 6th May 2011permalink

    Same problem here, ever since the new player was introduced. Firefox opens the Radio Player window but nothing plays.

    However, there is a work-around that works for me. If I re-size the Radio Player window, the button and slider appear and the programme starts playing.

    Obviously some kind of programming bug - I'm surprised it isn't fixed yet.

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  • Message 29. Posted by John99 (U13871221) on Friday, 6th May 2011permalink

    Hi GreggByfield,

    If you give full details others will be able to reproduce both the problem and the workaround, we may then be able to get the BBC or RadioPlayer people to fix the bug, or at the very least publicly prove there is a fault. (as the BBC etc seems to have little interest in communicating with us about problems).

    So what streams and OS are you talking about.
    Of course do not forget to clear the browser cache, that may cure the problem.
    ( I imagine re-sizing the window could plausibly have a similar effect ).

    Of course clearing caches and cookies should not be necessary, but there are many possible reasons for problems or corruption and workable solutions or workarounds may be useful to a lot of us.

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  • Message 30. Posted by John99 (U13871221) on Friday, 6th May 2011permalink

    P.S.
    I have not even thought about testing it out, but it would not surprise me to find that the BBC iPlayer and the RadioPlayer are not designed to work together, and cause conflicts with cookies , LSO, or other cached information; at least in some end user configurations.

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  • Message 31. Posted by GreggByfield (U14861967) on Tuesday, 10th May 2011permalink

    I have the problem with any radio stream, listen again or listen live (tried Radio 4, Radio 6, World Service). I've tried clearing the cache, cookies and Flash cache, all to no avail. I've tried other XP machines with FF 3.6 and 4 - they have all worked, but I don't think any of them has ever accessed the iPlayer before.

    A couple of interesting observations: The re-size only works when I increase the horizontal size of the window. And, the Flash "settings" is broken when accessed from iPlayer. (I get the pop-up but can't click on any button or tabs in it).

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  • Message 32. Posted by DesertIslandDick (U14869094) on Saturday, 14th May 2011permalink

    Go to bbc.co.uk/iplayer/radio and find the program there. If it is not there it is probably not available for copyright reasons. If you want to listen live, find the station icon and click that. Links from bbc.co.uk/radio4/programmes/schedules fire up the popup version of radio player which doesn't work for bbc content (but works fine on Classic FM).

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  • Message 33. Posted by John99 (U13871221) on Monday, 16th May 2011permalink

    Hi Greg

    If you are having problems because you are using iPlayer Desktop (iPD) - which orignally was intended mainly for playing the downloaded BBC videos then use another method namely
    - the radio programme pages
    - the windows streams
    - the iPlayer but NOT desktop pages
    Also try the iPlayer diagnostics, what happens when use that

    And check that flash player itself is working eg try the following :
    www.adobe.com/softwa... <- clickable link

    The page should include a little logo that spins and says you have flash player installed and a box that tells you the version, what version of Flash and of iPD do you have?

    Note for iPD you also need Adobe Air installed, what version of that do you have ?.

    Are you in the UK or outside the UK ?
    What OS and Browser/s are you using ?
    Please provide some sample links that you have tried and do not play
    And some sample links that do play (or does nothing work at all)

    What are you using by the way, they never did launch the toaster version, but iPlayer (or RadioPlayer) will work on all sorts of platforms.

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  • Message 34. Posted by GreggByfield (U14861967) on Friday, 20th May 2011permalink

    Well, I installed FF4 and now it's working again. I don't think the problem is really solved though. The code behind the pop-up radio player seems to be fundamentally unsound. I say this because of this issue and the fact that the Flash settings dialogue still doesn't work. All other Flash sites work perfectly.

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  • Message 35. Posted by greymonkey (U14883404) on Saturday, 28th May 2011permalink

    hi this is info on the the non working
    no scroll bar popout radio player which which opens from program listen again links.

    What you do is open the iplayer from the
    top off the bbc webb page
    select radio then browse your program choice from A-Z list of programmes
    Happy listening every body.

    I have found from the several computers
    I use the problem is only on ones that
    I have updated software browsers,Java flashplayer.

    computers I have neglected to update still launch a working popout player.

    GREYMONKEY

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