Radiopermalink

no radio on iplayer IE 9 RC

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  • Message 1. Posted by JohannesGM (U14802629) on Thursday, 3rd March 2011permalink

    SInce a week or so I cannot play any radio programmes via Iplayer with the new Internet explorer 9 RC. TV programmes no problem. But when I click on a program from the list in I player the screen where normally the programs appear stays blank, and also the pop out console does not pop out. It did work well with IE 9 beta. It also works fine with Mozilla firefox, not with opera though, though I must admit I never tried with opera before so maybe it never worked. It seemed to work even the first time I used IE RC ( i do not remember), in any case. after installing the new java the problem arose. Uninstalling and re installing iplayer, adobe air and/or IE 9 does not help. Also rolling back to IE beta i player radio does not work any more

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  • Message 2. Posted by Guv-nor (U7476305) on Thursday, 3rd March 2011permalink

    Radio works just fine with Opera, always has.

    Suspect that had you not used IE9 in any pre release form you may not have had a problem. No help I know but Beta even RC software can have issues that reach further than initially suspected.

    I have no idea why you uninstalled iPlayer desktop, were you using it to play live streams since that is the only radio use it has.


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  • Message 3. Posted by Peter Farley (U14573068) on Thursday, 3rd March 2011permalink

    I have exactly the same problem with IE 9 RC. Radio via iPlayer is fine with other browsers including Opera. Pop -out player works OK from BBC home pages but lacks programme information on what's coming up. Only the pop-out tells me if I am signed in. No problems with any of this using IE8.

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  • Message 4. Posted by John99 (U13871221) on Friday, 4th March 2011permalink

    I thought I would add some general notes

    _ Experimental Software_ is not supported __
    As Guv-nor remarked in this thread, and others have done elsewhere, BBC does NOT guarantee support for browsers until they are final releases, although one would think any problems would be of interest to all concerned
    - browser developers
    - users of pre release versions
    - and even the BBC themselves
    (it would be rather a disaster if, for any reason iPlayer does not work properly with the final release of IE9 ! )
    Similar comments hold regarding pre release versions of other software for example Air and FlashPlayer
    (particularly likely to relate to say hardware acceleration issues or 64 bit systems)
    For the list of supported browsers see:
    "Browser Support Standards v3.72"
    - www.bbc.co.uk/guidel...

    _ BBC Favourites _
    I must say UK users could be rather concerned that reportedly iPlayer favourites may disappear whilst you are signed in to BBC messageboards
    see "Why have 'My Favourites; New; Expiring' not been available for days?" - www.bbc.co.uk/dna/mb...

    _ Javascript _ & other Browser Comments__
    See "JavaScript is not Java" - kb.mozillazine.org/J... Personally I use IE where I have to eg updating from MS site, (and my XP systems have IE8 but are not compatible with IE9 ) otherwise my browser of choice is Firefox, so i tend to understand that better than other browsers.
    No doubt IE has similar facilities, but with FireFox it is always worth using FireFox safe mode if problems arise, that disables the addon extensions, plugins, (FlashPlayer will need enabling) themes and hardware acceleration; reducing the possibility of problems being unrelated to the core browser functions.
    [ FireFox SafeMode see - support.mozilla.com/...
    - when using firefox safe mode:
    -- do not make changes on the initial dialogue window, click the continue button
    -- remember to enable flash player, before trying to use BBC default live streams
    - the messageboard is temperamental in dealing with some links the above should work if pasted into your browser location bar.
    alternatively try equivalent [Unsuitable/Broken URL removed by Moderator]

    It should be noted that JavaScript is one of the basic functions of modern browsers, that can be turned on or off. The JavaScript itself being script files downloaded as part of the BBC pages and streams. Javascript is totally different from Java. As far as I am aware ordinary day to day use of iPlayer or radio streams from the BBC does not require Java to be even installed on your computer. I also believe Java, in its myriads of versions, may sometimes cause problems, and so it may be worth unisntalling or otherwise disabling the use of Java when troubleshooting certain computer problems such as problems with browsers or downloading.

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  • Message 5. Posted by John99 (U13871221) on Friday, 4th March 2011permalink

    Oddly mods have removed links !
    possibly the messageboard managed to corrupt the links, or they somehow contained a typo.

    The https links that did not show up as links in preview, but did show up when the post appeared. and at least one worked, untll removed, I did try it from the final message as it appeared on the messageboard.

    The other links I have no idea why they were removed Mozzilazine is a highly respected support site for FireFox browser repeatedly referenced in the Official Firefox Support information. The https link was to an article of the official FireFox support site itself, a site linked directly from the User Interface of the browser.

    The Linked information explaining Java is not javascript which is highly relevant as I feel many users are likely to conflate the two terms, and that I feel, often causes confusion when users try to troubleshoot iPlayer problems.

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  • Message 6. Posted by gustywinds (U14803628) on Friday, 4th March 2011permalink

    I have the exact same problem with IE8, although it was working fine earlier this week and I have not had any upgrades as far as I know.

    I have just installed Opera and that works OK.

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  • Message 7. Posted by John99 (U13871221) on Friday, 4th March 2011permalink

    What are you having problems with please give full details. I hear no problems with IE8 for instance i have just tested: www.bbc.co.uk/iplaye...
    BBC Media Player v.2.24.18269.21576
    bbc_radio_one | 128kbps | aac | AK

    and it is working with IE8 and Firefox 3.6 and 4Beta

    Please say exactly what does and does not work, try more than one BBC station, and live and catchup streams. It may be worth testing in an alternative browser, and certainly clear the browser cache between trial attempts. You should try to give the links/url s that you are attempting to use.
    See iplayerhelp.external...
    (BTW the faq was badly edited by the BBC and now does not now display as intended in firefox - a reoccurring problem when the BBC edits faqs)
    and also try thr BBC iPlayer diagnostics: - www.bbc.co.uk/iplaye...

    I also suggest you state whether you are inside the UK or not, and what ISP is in use.

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  • Message 8. Posted by JohannesGM (U14802629) on Friday, 4th March 2011permalink

    Thank you all for your reactions but noone seems to know a solution, but the best seems just to not to use IE 9 RC for now to listen to a radio program again(my favourite being global gathering and late junction, but in fact no one sender works with IE now), i found btw Iplayer radio does work with Opera and Firefox, so I am not without, I was just surprised it worked fine with IE 9 beta and not with IE 9 RC.And asked myself if I had done something to make it go flat. Thanks again, Johannes.

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  • Message 9. Posted by Eric_T (U14603255) on Sunday, 13th March 2011permalink

    Possible cause:
    To load the Flash player in a page, the website decides whether it is IE or any other browser - because there are two plugins from Adobe (ActiveX type for IE, Netscape type for everything else.) There are lots of ways to detect what kind of browser you use, and one common and simple way id to test for a failure of all versions of IE to support a vertical space command. MS has fixed the error in IE9 so testing for it will not work any more.

    It seems that the BBC javascript must use a method like this but only when serving up past recordings of radio programmes.

    A solution - well half a solution...

    Select the programme you want and you will be taken to the correct page, but with no iPlayer Flash object to play it. Now edit the URL in the address bar. Simply replace the word "episode" with "console", taking care to keep everything else the same and the programme will play fine in IE9.

    e.g. This did not play in IE9
    www.bbc.co.uk/iplayer/episode/b00zddl5/Sunday_Morning_13_03_2011/
    but this did
    www.bbc.co.uk/iplayer/console/b00zddl5/Sunday_Morning_13_03_2011/


    The whole point of release candidates is to allow web site developers to check their sites. I think thisa problem should (and will) be fixed by the BBC, rather than by MS making their browser non-standard yet again!

    Eric

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  • Message 10. Posted by Eric_T (U14603255) on Tuesday, 15th March 2011permalink

    Oh dear. IE9 is now released - and the BBC does not seem to have fixed iPlayer for Radio play-it-again. Perhaps they were hoping to change over to RadioPlayer before IE9 was released!

    Eric

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  • Message 11. Posted by matt (U8621220) on Tuesday, 15th March 2011permalink

    It's only just been released so you're going to have to give the BBC the chance to sort out problems.

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  • Message 12. Posted by JohannesGM (U14802629) on Friday, 18th March 2011permalink

    This is useful and it works. Thanks so much.

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  • Message 13. Posted by John99 (U13871221) on Friday, 18th March 2011permalink

    Are you saying BBC Radio from iPlayer now works when using IE9 ?

    If so I wonder what changed, BBC iPlayer, IE9 or something else (such as version of FlashPlayer)

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  • Message 14. Posted by Jules (U14095631) on Saturday, 19th March 2011permalink

    To make it work, choose your programme and the player part of the page will be blank.
    Click "Back" in IE9 history (top left arrow) then "Forward" (the arrow to the right) and it will detect and play just fine - at least it does for me smiley - smiley
    Looks like a detection issue for Flash first time into the page but going back then forward again works round it.
    HTH
    Julian

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  • Message 15. Posted by JohannesGM (U14802629) on Saturday, 26th March 2011permalink

    As of now it seems to work all normally, so indeed I was a bit too impatient to see BBC iplayer radio work on IE9. Thanks for all your comments. JohannesGM

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  • Message 16. Posted by davidc100 (U14824486) on Saturday, 26th March 2011permalink

    Same problem here - radio programmes don't play in I-player.. Substituting "console" for "episode" works but switching between forward and back controls doesn't for me. Hopefully the BBC will sort this out soon.

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  • Message 17. Posted by John99 (U13871221) on Sunday, 27th March 2011permalink

    You will need to follow the official BBC guidance and also use a contact form to report the problem.

    Separately and additionally I would say you should also ask the BBC to update its info to show it now officially supports IE9
    see Browser Support Standards v3.72 - www.bbc.co.uk/guidel...
    ( or maybe I have not found an updated version of that info )

    There is of course the possibility that IE9 is at fault, in which case maybe someone should find or file a bug report on that.

    I can not investigate myself, I only have IE8 compatibility.

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  • Message 18. Posted by darfyddi (U14832365) on Tuesday, 5th April 2011permalink

    I too have the same problem:

    I am running Windows 7 64bit and had no trouble listening ot bbc iplayer radio on IE8, 64bit; however, now that I have IE9 64bit I can not listen to i live.

    I can listen to old programmes by replacing the word 'episode' for 'console' but can not listen to currently running radio programmes.

    I think that it a huge shame that with over £4,605,400,000.00 to spend that the bbc can not keep up at a decent pace. Does anyone here belive that bbc would not be able to comunicate with MS to plan for these long announced changes?


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  • Message 19. Posted by John99 (U13871221) on Wednesday, 6th April 2011permalink

    So that means that RadioPlayer works with IE9 but I Player does not.
    See my other comments about reporting problems

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  • Message 20. Posted by imaginarynumber (U14551503) on Tuesday, 3rd May 2011permalink

    It will work if you apply the following workaround

    naturaldogs.co.uk/bb...

    You just need to tell IE9 to work in IE8 mode

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  • Message 21. Posted by John99 (U13871221) on Tuesday, 3rd May 2011permalink

    If you are having problems using iPlayer Desktop ( iPD ) then try instead with iPlayer itself or with RadioPlayer.

    If the problems are with iPD then which version is being used. Not surprisingly the BBC has said nothing in the Services Updates section, but I have only just myself notes that the BBC has a new non mandatory update out for iPD.

    ipD v3.2.3 being released on 20th April
    See
    "BBC iPlayer Desktop - Latest version available
    20 April 2011 15:34 "
    - iplayerhelp.external...
    The actual release notes are then available from www.bbc.co.uk/iplaye...

    Rather oddly the release notes list older versions but NOT the current version v3.0.10, which I still have installed and working.

    So pasting (heavilly edited) from the new release notes the history is as follows with the notable gap about the current release in an otherwise full history

    BBC iPLAYER DESKTOP RELEASE NOTES

    v3.2.3 - 20th April 2011
    ----------------------------
    * The application is now more stable and reliable.
    * It is now possible to subscribe to a programme series from within the application and future episodes will automatically be downloaded when they become available. ...
    v3.0.9 - 1st November 2010
    ----------------------------
    * Fixed a problem where programmes could get unexpectedly deleted after 7 days.
    This was traced back to a problem in the Flash Player. ...
    v3.0.7 - 14th September 2010
    ----------------------------
    * Fixes a case where a program expiry could affect the users ability to continue to download successfully. ...
    v3.0.6 - 13th September 2010
    ---------------------------
    * Fixes two cases where HD content would not download correctly and make other programs in the download list disappear. ...
    v3.0.5 - 6th September 2010
    ---------------------------
    * The application is now more stable and reliable.
    * It is now possible to download some programs before they are aired. This means they will be ready to play as soon as they are available to watch via iPlayer. ...
    v2.1.21228 - 21 June 2010
    -------------------------
    * Using BBC iPlayer Desktop v2.1 you can listen to BBC Radio stations ....

    v2.0.20507 - 25 May 2010
    ------------------------
    * BBC iPlayer Desktop has a completely redesigned interface to match the look and feel of the new BBC iPlayer v3 website. ...
    v1.5.15695.18135 - 1st April 2010
    ---------------------------------
    * Videos that start to download in the UK should be able to complete downloading abroad.

    * Update to use AIR 1.5.3 which has improved reliability, compatibility and security. ...

    * Optimisation of CPU usage in full screen - 20% - 40% improvement. ...

    * Errors on the downloading servers do not now cause programmes to be deleted. ...
    v1.4.13222.14125 - 22nd October 2009
    ------------------------------------
    * Fixed an issue where the content would completely download before being deleted due to licencing issues. The licence is now checked as soon as the content begins to download. ....
    v1.4.13222.14015 - 12th October 2009
    v1.4.13222.13720 - 5th October 2009
    v1.4.13222.13495 - 25th September 2009
    v1.4.13222.13319 - 21st September 2009
    v1.4.13218 - 16th September 2009
    v1.4.12935 - 8th September 2009
    v1.3.12070 - 13th August 2009
    ------------------------------
    * Fixed a bug where the control bar would sometimes be invisible on full screen when using dual monitors. ...
    v1.2.11066 - 9th July 2009
    v1.1.2417 - 18th May 2009
    ...
    * Fixed a bug where partly downloaded programmes were sometimes displayed as fully downloaded.
    * Solved a problem on OS X where playing a programme would sometimes result in a black screen. ....
    ...
    * The BBC iPlayer Desktop now removes expired programme on startup.

    v1.0.2302 - 16th April 2009
    -----------------------------
    Release Notes

    * This is the first full release of the BBC iPlayer Desktop.

    * Added support for High Definition (HD) programme. Selected HD programme is available to be downloaded to the BBC iPlayer Desktop from the BBC iPlayer website.
    * The user can now update to the latest version of the BBC iPlayer Desktop directly from the BBC iPlayer website. ....
    * We added an "About" window that can be accessed from the applications system-tray icon.
    v0.8.2196 - 19th March 2009
    v0.7.1786 - 17th February 2009 ...
    * Fixed problems with window placement when changing from dual-monitor to single-monitor display. ...
    v0.6.1542 - 19th December 2008
    ------------------------------
    Release Notes

    * This is the first beta version of BBC iPlayer Desktop.

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