Radiopermalink

Listening with Iplayer outside of UK

This discussion has been closed.

  • First
  • Last
  • Message 1. Posted by Kitkit (U14797738) on Saturday, 26th February 2011permalink

    Why does Iplayer no longer offer a servivee outside of UK.
    Click listen live on Radio 2 webpage and Iplayer STARTS TO PLAY - Audio is then cut and the following message is displayed
    BBC Radio 2 is unavailable
    Yesterday and all day today Saturday 23 February

    complain

  • Message 2. Posted by John99 (U13871221) on Sunday, 27th February 2011permalink

    Hi Kitkit,

    I have no reason to think BBC have stopped such services. There is always a possibility of some cutbacks in the future, but at present
    - you get a lower bandwidth service
    - you possibly get slightly different streams and options
    ( you will probably get Windows catchup streams direct, whereas in the UK such streams are for developers and internet radio devices)
    - some programmes are not made available, mainly sport

    IMPORTANT
    Try other BBC stations eg Radio4 live and Radio 4 catch up programmes, do other BBC stations work ?

    Your problem is probably a fault, if so you will need to report it with the contact form. ( see iplayerhelp.external... )

    Meanwhile please give
    1) the information as suggested by the BBC

    it helps if you provide as much information about the issue, including the programme details, your browser, your computer operating system or device, how you're trying to play it (Desktop, Streaming etc), your ISP and what the problem is.


    2) guessing you may be using a computer and the live R2 streams try right clicking in the centre of the iPlayer/FlashPlayer console what information does that give, and does it give any additional error information

    3) it may be worth trying the following
    - clear the browser cache see - iplayerhelp.external...
    - check the computers time and date is correct
    - temporarily turn off security software (adblockers, AV firewalls etc) but remember to turnit back on after testing the BBC radio.
    - in due course the edgeserver info may be useful

    Did you try & did any of the above work ?

    John

    complain

    This is a reply to this message.

  • Message 3. Posted by Kitkit (U14797738) on Saturday, 5th March 2011permalink

    Strangely the problem cleared up a couple of days later without doing anything and the mentiond streams are available. The same day it was found that Radio2 was available on Real Player without the reported problems.

    Many thanks

    complain

    This is a reply to this message.

  • Message 4. Posted by John99 (U13871221) on Saturday, 5th March 2011permalink

    smiley - smiley Glad it is working again.

    Note that the BBC streams played in Real Player are not Real Player type streams, the player on a Windows computer is able to play the BBC Windows streams.

    It may be worth remembering if there are problems in the future that Live streams for BBC Radio are currently available as both the default FlashPlayer streams and the Windows streams. When one fails the other may continue to work.
    see faq "How can I listen to BBC Radio stations and programmes online?" - faq.external.bbc.co....

    complain

    This is a reply to this message.

  • First
  • Last

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.