Content appears not to be working etc

This discussion has been closed.

  • First
  • Last
  • Message 1. Posted by john39 (U14794788) on Wednesday, 23rd February 2011permalink

    Mac OS X 10.6.6 Safari 5 UK . Latest Adobe Flash & Air. I keep getting error in header on BBC Radio 1, 3 , 4 & Stoke. I've cleared my cache as advised on FAQ to no avail. I am using NetBarrier X as firewall. I am on ADSL broadband which is working fine on other sources.
    Does anyone know what I need to do to access BBC radio?
    John Forse


  • Message 2. Posted by John99 (U13871221) on Thursday, 24th February 2011permalink

    All i can do is offer some general suggestions.

    Try the iPlayer diagnostics, does that work ok without giving any error messages:

    As a Mac user you will not be able to take advantage of the Windows streams.

    Temporarily disable av firewall etc and try again, if it works you can be fairly confident that it is the security software causing a problem and you may need to re-configure it.

    You mention Flash & Air and a local station Stoke, so I assume you may be inside the UK, does iPlayer TV work ok ?
    ( if so you should have no problems with Audio)

    Note many changes may happen shortly, BBC Radio is to be divorced from iPlayer.


    This is a reply to this message.

  • Message 3. Posted by Ian Abbott (U14297278) on Sunday, 6th March 2011permalink

    It's not your fault, it's iPlayer.

    Unfortunately, there 'aint any way of complaining to the Beeb, just endless faq's.

    I've cleared Safari cache, switched Javascript on and off and even completely reloaded Safari.

    I still get the "TURN ON JAVASCRIPT"...!!



    Perhaps someone will read this and fix it.



    This is a reply to this message.

  • Message 4. Posted by John99 (U13871221) on Monday, 7th March 2011permalink

    As mentioned elsewhere ther is a recent faq about javascript problems, hopefully the BBC is investigating. There are also official procedures to omplain to the BBC, and the contact form itself has a complaints option if you desperatly require a reply. (But you have to follow up all responses speedily or the BBC is likely to close the issue as resolved)

    Note BBC insists contact forms are monitored 24/7 and must be used in addition to this, soon to be closed permenantly, messageboard.


    This is a reply to this message.

  • First
  • Last

Copyright © 2014 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.