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BBC Radio iplayer behind ISA Firewall

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  • Message 1. Posted by Stephen (U14787878) on Wednesday, 16th February 2011permalink

    Greetings all.

    Apologies if this has been addressed - I'm new at this !

    We have the following scenario :-

    Windows XP desktops sitting behind ISA Server 2004 proxy, with rules governing web access.

    If we allow access to the entire external network (internet), the iplayer opens and begins streaming for any of the "Listen Now" requests.

    If we lock down access to only bbc.co.uk, the player popup loads, all the images load, and as the stream is supposed to begin playing, we get the "This content doesn't seem to be working" error.

    I've narrowed it down to the problem being the sites which ISA is allowing access to. "bbc.co.uk" is not enough on its own.

    Please could someone help with a list of all sites to allow for the player and streaming ?

    Thank you in advance !

    complain

  • Message 2. Posted by matt (U8621220) on Wednesday, 16th February 2011permalink

    Hi Stephen,
    Please don't post the same thing in multiple sections of the boards.

    complain

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  • Message 3. Posted by Stephen (U14787878) on Wednesday, 16th February 2011permalink

    Hi Matt

    My apologies ! I was thinking that it may help my chances of getting a reply, as the problem I posted is a burning issue with some of the users we have, and needs to be resolved !

    I know for next time.

    Regards

    complain

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  • Message 4. Posted by John99 (U13871221) on Sunday, 20th February 2011permalink

    Hi Stephen,

    It would seem you are asking a rather specialist question.

    I seem to recall similar previous requests, and the problem is that the listing is likely to be dynamic.

    What exactly is it that you are trying to access ?
    A simpler alternative may be to use something like beebotron for your information, and limit access to specific programmes/streams.

    You also may need to be aware the BBC seems to be making changes to iplayer & radio output; in the very near future; that may dramatically affect the situation.
    If you resolve the issue now it may not be a long lasting solution.

    complain

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  • Message 5. Posted by Stephen (U14787878) on Monday, 21st February 2011permalink

    Hi John

    We have a contact (Call) centre, and the agents need to listen to live boradcasts of BBC Radio. They are not allowed MP3 players or any other devices, as they are on the 'phones.

    Our ISA locks them out of all sites except those they need to view, to support customers and access product info etc. This does not make it easy when the radio stream calls sites other than bbc.co.uk . . .

    I am seeing that the BBC IPlayer is a morphing animal and as such, is not an easy thing to allow when the "rest" is locked down !

    I have allowed about 15 other sites, which I can see are called, but no luck !

    I don't mind how it is done, but the requirement is for them to listen to the broadcast, as BBC is one of our main clients. I'll look into beebotron, and please let me know if you think of any other plan B ?

    Thanks for your time and assistance !

    complain

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  • Message 6. Posted by John99 (U13871221) on Monday, 21st February 2011permalink

    BBC is one of our main clients

    Then why not ask them for advice on the matter. They may well be able to provide info that they do not normally publicly divulge.

    complain

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