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Radio live streaming unavailable

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  • Message 1. Posted by bazeye (U14738204) on Monday, 3rd January 2011permalink

    I normally listen to Radio 4 and Radio 5SX on my Desktop PC using broadband and have had no problems listening to the live streams.
    However over the last 24 hours i have been unable to access these streams, i keep getting a message saying that BBC Radio 4FM is unavailable at the moment, likewise for Radio 5 SX, is this a problem with Iplayer or my PC ?

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  • Message 2. Posted by John99 (U13871221) on Thursday, 6th January 2011permalink

    Presumably everything is working again. If you do have problems with R4 & 5 have you tried both the live streams of BBC stations and the play again streams. Also what is your location and is it withinthe UK ?
    ( UK problems relating to BBC radio network tend to be fixed quickly, problems outside the UK often affect only certain users and can drag on for a while before the BBC fixes them)

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  • Message 3. Posted by John99 (U13871221) on Friday, 7th January 2011permalink

    My Radio 4 live is working ok at present.
    - UK fm FlashPlayer stream

    I have not tried Windows streams, I currently can not use them.
    And I have not tried other BBC channels or play on demand recorded programmes.

    BBC has obviouly been having problems see also
    " Content not available "today"? " - www.bbc.co.uk/dna/mb...
    "Problem with Iplayer Diagnostics" - www.bbc.co.uk/dna/mb...

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  • Message 4. Posted by micky dripping (U14746893) on Sunday, 9th January 2011permalink

    I had the same problem and then noticed that the date on my PC had become Americanised so that Jan 8 was Aug 1 2011. I reset it and now all's well. I hope this works for others.

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  • Message 5. Posted by micky dripping (U14746893) on Sunday, 9th January 2011permalink

    I suddenly had the same problem using the iPlayer and then noticed that the date on my PC had become Americanised so that Jan 8 was Aug 1 2011. I reset it and now all's well.

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  • Message 6. Posted by John99 (U13871221) on Sunday, 9th January 2011permalink

    Having the wrong date set on the computer can cause problems with iPD and sometimes with iPlayer streaming, it has been noted before.
    eg
    "BBC Radio 2 is unavailable ..."
    - www.bbc.co.uk/dna/mb...

    At least with Windows XP I have not noticed problems previously with the date format causing problems, I am sure with the many international users of iPlayer Radio that the date format usually does not cause a problem. If I do find it causes a problem I will post back, I will also then attempt to raise the matter with the BBC as if that does happen it is a potentially serious flaw with iPlayer.

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  • Message 7. Posted by micky dripping (U14746893) on Monday, 10th January 2011permalink

    The problem is re-occuring. I'm using WIndows 7 and this morning, I got the "unavailable" message. I re-set the date to yesterday (09/01/2011) and it worked. I set it back to today (10/01/2011) and it was "unavailable" again. So i'm currently a day behind until I've hear what I want to hear and then I'll set it back again. NOT a good solution - as you previoulsy mention - BBC HELP !

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  • Message 8. Posted by John99 (U13871221) on Monday, 10th January 2011permalink

    I can play live R4 no problem with date and time approximately correct. From the two messages you have posted in this thread I suspect something odd is happening with your computer.

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  • Message 9. Posted by micky dripping (U14746893) on Monday, 10th January 2011permalink

    Aha yes - if only I knew what. Probably an update. I'll try reverting.

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  • Message 10. Posted by micky dripping (U14746893) on Monday, 10th January 2011permalink

    I did s System Restore back a week but still no luck, I'm still having to live in the past.

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  • Message 11. Posted by micky dripping (U14746893) on Tuesday, 11th January 2011permalink

    I tried different browsers :
    Explorer - NO;
    Firefox - NO;
    Chrome - works fine;
    I uninstalled Chrome and tried again - but the computer said "NO" (cough) so I re-installed Chrome and I'm listening to Radio 4 now.

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  • Message 12. Posted by John99 (U13871221) on Tuesday, 11th January 2011permalink

    It may have been worth trying with firefox clearing all of the BBC and iPlayer related cookies.

    And to make sure nothing within firefox is interfering run it in safe mode with only the flash player enabled
    (that will be labelled 'Shockwave flash' and can be enabled disabled from firefox: Tools -> Add-ons -Plugins)
    See
    "[firefox] Safe Mode " - support.mozilla.com/...
    - note do not make changes with initial dialogue window
    - click the 'Continue' button
    - enable Flash (as explained above)

    I have not tried IE today but it worked ok playing iPlayer radio last week

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  • Message 13. Posted by micky dripping (U14746893) on Wednesday, 19th January 2011permalink

    I have just installed the beta IE9 version and it all works, I no longer get the "not availableat this time" error. This indicates that it is an IE problem, not a BBC problem.

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  • Message 14. Posted by micky dripping (U14746893) on Tuesday, 25th January 2011permalink

    I didn't like IE9 so I un-installed it and went back to IE8 and the radio works perfectly now.

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