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Listeners receiving 'Insufficient Bandwidth' messages - PLEASE READ!

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  • Message 51. Posted by John99 (U13871221) on Thursday, 8th April 2010permalink

    Hi MisterT,

    You may do better to start your own thread about your problem.

    The original post in this thread did not specifically mention it was about users outside the UK but I suspect that was the intent.

    As you have normal and low bandwidth options I assume you are in the UK. You could try the windows streams where available. You may find you truly do have insufficient bandwidth or problems caused by traffic management..

    You may find some of the suggestions about checking your linespeed and quality useful that are in this thread.

    Are problems only on the one BBC channel or are others causing problems also.

    John

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  • Message 52. Posted by Hue and Cry (U530462) on Wednesday, 14th April 2010permalink

    Hi Alan,

    I'm getting the message regarding bandwidth today right now in fact on Radio Five live football commentary arsenal v spurs 14 April 2010
    here is the other information;
    [Personal details removed by Moderator] is my ISP addresses

    cheers now

    Nick

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  • Message 53. Posted by Hue and Cry (U530462) on Wednesday, 14th April 2010permalink

    Why have you referred my post ?

    I have followed the instructions to sort this problem out with the i-play as requested by Alan

    How can we sort this problem with the i-player if you stop us giving the information as required?

    Please get back to asap

    Nick

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  • Message 54. Posted by John99 (U13871221) on Thursday, 15th April 2010permalink

    Hi Nick,

    If hidden message included important info I suggest you repeat it, trying to be careful about how you write it. Please do NOT include your own email or contact details.

    I did not read the post before it got hit.. I guess you possibly included your email address (mods embarrassingly hid Alan's message for including his official BBC email address) or maybe your frustration included wording someone found disagreeable.

    John

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  • Message 55. Posted by matt (U8621220) on Thursday, 15th April 2010permalink

    Hi Nick,
    You included the IP addresses that Alan asked for, but you need to email the requested information through to Alan rather than posting it here.

    The IP addresses are classed as personal info so that will be why your message has been hidden.

    You will find Alan's email address throughout this thread.

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  • Message 56. Posted by Hue and Cry (U530462) on Thursday, 15th April 2010permalink

    Hello who ever you are,

    You have removed my ISP number, well I refer you to Robin Fogg's message, which you will find ten messages above your reply to my first message. You have left his ISP number alone, why was that?
    You have also asked my to email Alan? However, you (mods embarrassingly hid Alan's message for including his official BBC email address) I was told by another message board reader.
    So, may I have that address? I know your 'only doing your job', etc, etc, in a 'big brother' sort of way.
    Thank you for any help given in this matter
    Nick

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  • Message 57. Posted by matt (U8621220) on Thursday, 15th April 2010permalink

    Hi Nick,
    I am not a moderator. I am a standard user.

    I refer you to Robin Fogg's message, which you will find ten messages above your reply to my first message. You have left his ISP number alone, why was that?

    Well spotted. I think Robins IP address probably got missed by the moderators. Now that you've pointed it out, that may well get removed like yours was.

    You have also asked my to email Alan? However, you (mods embarrassingly hid Alan's message for including his official BBC email address) I was told by another message board reader.
    So, may I have that address?

    Yes they erranously hid Alan's BBC email address but he did manage to pursuede them to put it back. I'm not going to post it because if I do, my post will probably get moderated. You can find his email address at the end of message #10 here www.bbc.co.uk/dna/mb...

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  • Message 58. Posted by Walton1 (U14424053) on Thursday, 15th April 2010permalink

    Hi. I've just got this message whilst trying to listen to the latest episode of 'The Now Show' on my mobile phone through my home wireless wi-fi. I am able to get live radio on it so the connection is OK

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  • Message 59. Posted by John99 (U13871221) on Thursday, 15th April 2010permalink

    Hi Walton

    See my message #51 above.

    I suggest you start your own thread about your own problem. Alan (BBC original poster) may well have had enough responses by now.

    John

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  • Message 60. Posted by Janaru (U12763248) on Thursday, 15th April 2010permalink

    I don't know, John, it seems as though the title of this thread pretty much nails it.

    It also shows how long this problem as been going on, not to mention the fact that it's still in progress, don't you think?

    Periodically, I'm still having the exact same problems as before, sorry to say, and I've been at this since February. smiley - sadface

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  • Message 61. Posted by chinaman2 (U14425386) on Friday, 16th April 2010permalink

    recently arrived in northern china, i'm having the following problems.....'not available at this time' message on radios 3 and 4; and ' insufficient bandwidth' message on " listen again". this latter may be true, but i have no problems accessing french radio..
    many thanks for any improvements..

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  • Message 62. Posted by John99 (U13871221) on Friday, 16th April 2010permalink

    @ Janaru
    . @ chinaman2
    . . @ Walton

    Jan,

    I don't know, John, it seems as though the title of this thread pretty much nails it. (msg #60 )

    Yes
    I agree it is about "Insufficient Bandwidth" but I suspect it is intended mainly to be about CDN problems with overseas users. You mention it has been going on since January, and is continuing.
    Well it certainly started in December if not earlier. Interestingly the same faq that is linked to this thread now was mentioned in for instance the thread: www.bbc.co.uk/dna/mb..., eg msg#171seems rather odd it is again 4 months later saying
    "This problem is under active investigation and we hope to resolve the problem as quickly as possible. (today 16/4/10)"

    One point I was trying to make in suggesting some others star new threads is is that Alan in the original post stated
    "I only need a few people experiencing this problem to see if we've got the problem identified - so don't worry if I don't get in touch. "
    and in msg#4 over a month ago: "I just need a few people that have the problem now (within the next 24-48 hours... ish) so that I can get it confirmed." so continuing to post in this thread will register a problem but possibly not get much of a BBC response.

    Chinaman2
    I would suggest you start a new discussion.
    Your problems are likely to be more complicated than some other users posting about problems in this thread.

    Walton (Re msg#58 )
    If you are using a mobile for iPlayer you should be in the UK, I suspect that is not within the normal topic of this thread, and even if it is, I suspect you would do better starting your own thread.
    (My own opinion as another user, nothing to do with BBC, but I think you will have a better chance in the general discussion section
    - more people will read what you say
    - you are more likely to get a reply and help)

    John

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  • Message 63. Posted by unicorn (U14427480) on Saturday, 17th April 2010permalink

    OK with radio but lots of problems with TV insufficient band width

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  • Message 64. Posted by John99 (U13871221) on Sunday, 18th April 2010permalink

    Hi unicorn,
    Again I suggest you start another thread. This thread is about Radio (and overseas users) not TV.

    Have you tried the iPlayer diagnostics ? what results does that give?
    What is your expected/mythical bandwidth/speed ?
    Maybe you have genuine bandwidth problems
    Have you tried
    - the low bandwidth options ?
    - downloading instead of streaming ?
    - different times of the day ?

    What error messages do you see ?
    What error information do you get when you right click iPlayer ?

    John

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  • Message 65. Posted by chinaman2 (U14425386) on Monday, 19th April 2010permalink

    about problems in china being more complicated than elsewhere...i'm not sure of this.!!! firstly i can receive bbc news tv live with no drop-outs, and also french radio stations are fine....so i think it's definitely a specific i-player problem, and i was surprised to read that these issues date from way back, despite bbc assurances that all is being done to find solutions !!

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  • Message 66. Posted by John99 (U13871221) on Monday, 19th April 2010permalink

    HI chinaman2,
    When I said your problem may be more complicated it was because- you appear to have
    - problems with multiple streams
    - two different error messages

    Have you used a contact form yet ? (did you get an acknowledgement, what is the number of that)
    see iplayerhelp.external...
    & www.bbc.co.uk/dna/mb...

    BBC was improving its support service maybe you will get a useful answer from them.

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  • Message 67. Posted by Sandy (U14429153) on Monday, 19th April 2010permalink

    ok
    1 interrmittant delays on the network, problem is money.
    either the delivery system i.e. servers dont have the memory or capacity to handel the traffic going into the bbc on this service.
    2. the upload to the internet interface is not capable of handling the demands of the bbc
    Resolution should be easy enough for the technophobes at the BBC

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  • Message 68. Posted by jenniedell (U14429178) on Monday, 19th April 2010permalink

    Listening from Australia, for the past 12 hours I have not been able to listen to Radio 4 - serious interference and voices sounding like they are underwater. Usually I get good sound with just the occasional gap while buffering. Missing Radio 4 already!

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  • Message 69. Posted by ernadele (U14466552) on Thursday, 13th May 2010permalink

    Hi Alan, We have had the insufficient bandwidth message here in western France now for two days. It was intermittent yesterday, but is total today

    ernie

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  • Message 70. Posted by China2010 (U14382482) on Thursday, 13th May 2010permalink

    I am also in China - Fujian Province and have found Radio 7 impossible to connect to (any programs at all) for three weeks. This week I am also receiving the insufficient bandwidth message for all radio 4 programs which i try to receive. For much of the time I cannot connect to anything except the title page. When I do connect, programs will go on and off though my connections is supposed to be good. My service provider is China Telecom. Right now I am receiving a drama (intermittently) but later, when it goes completely off, as no doubt it will, I shall follow the instructions as Alan gave some time ago. Will be glad to hear from any other China users if they find a solution. Help help! BBC 4 and 7 are my lifeline, here and I am going CRAZY.

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  • Message 71. Posted by lyongirl (U14466744) on Thursday, 13th May 2010permalink

    @ Alan
    Not quite sure of the latest status of this problem - just started receiving the 'insufficient bandwidth' two days ago here in France. Problem for me relates only to Radio 4, others ok Have sent you relevant ip addresses and other requested info that may be useful.

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  • Message 72. Posted by Janaru (U12763248) on Thursday, 13th May 2010permalink

    Apparently part of the problem was the systems "Media Selector". According to the news that they've given R7, that's been corrected, so hopefully, everything will straighten out soon. smiley - smiley

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  • Message 73. Posted by brodef (U14467127) on Thursday, 13th May 2010permalink

    I have been getting the message all day today and yesterday until about 7:30pm when radio 4 started up again. Am able to listen to the other stations.

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  • Message 74. Posted by John99 (U13871221) on Thursday, 13th May 2010permalink

    Hi brodef,

    If you have such problems again, I sugesst you also use a contact form to advise the BBC they say that is a must.
    The BBC did seem to have a few problems yesterday (and made a short lived announcement) maybe your problem was related to that.

    John

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  • Message 75. Posted by Paul Bandey (U14470276) on Sunday, 16th May 2010permalink

    I'm pretty much entirely ignorant technically so if you use any jargon I won't understand it.

    All I know is that I've been listening to Radio 4 on my computer ("Listen Live" from the R4 website) for several years.

    I live in France.

    Sometimes I lose the connection, sometimes there's something called "buffering" that cuts reception, but a thing is happening now that is a real nuisance: I can't get R4 at all!

    The player tells me I have "insufficient bandwidth". Well, I've checked with the bandwith diagnostic tool, and I have plenty of bandwidth!

    Other stations work OK, and I can still hear programmes on "Listen Again", but R4 Live is now dead to me.

    What a pity to lose this lifeline to home. Other radio stations around the world seem able to maintain their "streams": why not a great institution like the BBC?

    I'm being grumpy, I know. It's just that I'm very disappointed. Can anyone help and advise in non-technical language?

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  • Message 76. Posted by John99 (U13871221) on Sunday, 16th May 2010permalink

    Hi Paul,

    IF the problem is that you get 'insufficient bandwidth' message on iPlayer R4 BUT NOT on other iPlayer live radio the problem may well be with the BBC.

    You should at the very least send off a contact form to the BBC. See iplayerhelp.external... <-- click the link and follow the instructions.

    You should answer all the questions asked on the form. And you should also say which radio station is a problem , and give at least one listem live iPlayer example of a station that does work.

    Remember to giv the URL of the stream you are using.
    (Cut and paste from your browser location bar or from the link of BBC page you use for listen live.)
    eg
    radio 4 url : www.bbc.co.uk/iplaye... { ... bbc.co.uk/iplayer/playlive/bbc_radio_fourfm/
    And right click the iPlayer for the 2LineDisplay info eg:
    BBC Media Player v.2.24.18269.19216
    bbc_radio_fourfm | 128kbps | aac | AK { yours will differ this is a uk stream

    You could also
    Read through this thread and provide additional information, as Alan explained about the
    - edgeserver and your own IPAddress { message #10 } www.bbc.co.uk/dna/mb...
    - confirm the quality and BBC iPlayer diagnostics results {msg#18} www.bbc.co.uk/dna/mb...

    Hopefully things will have started working again already. If not post back either in this thread or in a new thread.
    (Alan did post another message about checking quality of the stream, I did not see it just looking quickly, I will look again later if you need it)

    Hope all is back to normal,
    John

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  • Message 77. Posted by AmandaH (U14470348) on Sunday, 16th May 2010permalink

    I live in France and this started happening about a week ago. All other channels (R3, R5 etc.) are fine.
    Help! I miss my R4

    Thanks
    Amanda

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  • Message 78. Posted by John99 (U13871221) on Sunday, 16th May 2010permalink

    Please help the BBC and others
    - post the full information requested
    - use a contact form
    - consider giving additional information regarding your own and the edgeserver IPA
    ( IPA info will have to be put on an email or the contact form NOT on this messageboard - mods will remove it)

    If you do send off a contact form you could quote the ticket number on the post, it could help BBC locate your information IF they happen to read this thread.

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  • Message 79. Posted by Mary Nicholls (U14470455) on Sunday, 16th May 2010permalink

    We haven't yet managed to get anything on the bbc iplayer. We bought a cheap set of speakers to go with our Packard Bell desktop which worked perfectly except there was no on/off switch and we didn't want to scramble around behind furniture unplugging from sockets.
    We exchanged our cheap speakers for something 3 times the price with an on/off knob only to find we can't get anything from bbc iplayer. We've checked all the computer settings/bbc technical date - everything saying we're active but 'no do!'
    The speakers we are told are fine but that's no help.
    ANYONE ANY IDEAS?

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  • Message 80. Posted by Cascaispickle (U14470493) on Sunday, 16th May 2010permalink

    Greetings. I have had the same problem/message since about 1700 on Friday, when trying to listen to Radio 2 here in Portugal. However, the i-player works fine for Radio 4, and also we have no problems using the listen again feature for the previous day's shows. But we cannot listen live to R2, and - despite the message - we have masses of bandwidth.

    Regards

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  • Message 81. Posted by John99 (U13871221) on Sunday, 16th May 2010permalink

    Cascaispickle
    Have you read other messages in this long thread ?
    Did you use the contact form ?
    Details always help and IF it is a BBC problem with CDN then contact form is essential.

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  • Message 82. Posted by Janaru (U12763248) on Sunday, 16th May 2010permalink

    If you're able to hear other streams through your speakers, Mary, it sounds like the problem is with the BBC. smiley - sadface

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  • Message 83. Posted by John99 (U13871221) on Sunday, 16th May 2010permalink

    Hi Mary,

    I suggest you start a new thread about your own problem.

    exchanged our cheap speakers for something 3 times the price with an on/off knob only to find we can't get anything from bbc iplayer.

    If you buy and connect a new set of speakers with or without an on off switch it should not affect your ability to use BBC iPlayer.
    It may depending on the speakers and your setup and settings prevent you hearing anything !

    If however like many users in this thread you have problems with only one BBC Radio stream but others work ok the problem may well be with BBC CDN. In which case fire off a contact form and post most of the details on the messageboard please.

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  • Message 84. Posted by peter (U14471166) on Monday, 17th May 2010permalink

    We get the insufficient bandwidth message and no sound on Radio 4 frequently. The modem data indicator flashes as if data is being transfered and the diagnostic test says all is well. Other channels are all recieved normally. This happens using both normal and lower bandwidth options. Any suggestions please?

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  • Message 85. Posted by Merry (U14471174) on Monday, 17th May 2010permalink

    Alan,
    I live in France and have been getting this insufficent bandwidth message for about a week. It first occurred with radio 4 and I was still able to get the other stations. I can now only get the world service. I do hope that this problem will soon be resolved. PS I am a Mac OS user.
    Susan

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  • Message 86. Posted by mel mchugh (U14471211) on Monday, 17th May 2010permalink

    I have been recieving "insufficient band width messages" and am now unable to "listen again on radios 4 & 7

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  • Message 87. Posted by Paul Bandey (U14470276) on Monday, 17th May 2010permalink

    Thank you so much, John, for your kind, courteous and prompt reply.

    I shall do the things you suggest, which only sound a little bit beyond me...

    Here's hoping!

    Paul

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  • Message 88. Posted by John99 (U13871221) on Monday, 17th May 2010permalink

    Hi Peter, (msg# 84),

    If you get low and normal bandwidth iPlayer streams that implies you are listening from the UK.

    I suggest you start a new thread of your own, this thread was started to address problems that affect users outside the UK.

    Please remember to give full information when you do post, it helps others give appropriate answers (see www.bbc.co.uk/dna/mb... )

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  • Message 89. Posted by John99 (U13871221) on Monday, 17th May 2010permalink

    Hi mell,

    I suggest you start a new thread of your own if you have multiple problems.

    If you only have the one problem namely 'insufficent bandwidth' messages that do NOT affect all BBC radio channels then read the tips and suggestions within this thread that you are already in.

    And do not forget to use the contact form for the BBC. The BBC keep saying repeatedly it must be used in addition to posting on this messageboard. (See for instance Alan from BBC post: www.bbc.co.uk/dna/mb... )

    John

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  • Message 90. Posted by Vivien (U14471628) on Monday, 17th May 2010permalink

    I am in south West France. I am getting the insufficient bandwidth message and have been for about a week now. Average download/streaming speed today 1818 kbps, as measured on iplayer monitor.

    Have spent all afternoon going though forums, help, FAQ, updating Flash and then found your message. Have tried twice to complete the bbc web form - it is so slow and then it sends you off to look at other things and then all the questions you have already answered disappear. got to the final hurdle on the second attempt, just went to check th link it suggested before submitting my question, and it all disappeared again. shouldn't think they get many completed forms sent back. Will try again if you think it wil help the cause. .

    I can listen to listen again. Can't listen live any more. Has been working brilliantly for several years and has been down for about a week, was intermittent during the election week end.

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  • Message 91. Posted by Vivien (U14471628) on Monday, 17th May 2010permalink

    Replying to my own message. Forgot to put the radio station
    BBC Radio 4
    Windows XP
    ISP Alice Broad Band
    BBC iplayer
    Mozilla

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  • Message 92. Posted by Paul Bandey (U14470276) on Monday, 17th May 2010permalink

    Hi Alan

    Am severely bummed by R4 Live dying on me here in France where I've been a happy listener for many years.

    As for many others, it would seem, everything else (other stations, Listen Again etc) work fine: just no R4 live streaming, always the "insufficient bandwidth" message...or occasionally just "Now playing: R4 FM" and the rest is silence.

    Am sending this same message along with the information you request to your BBC mail address.

    Here's hoping...

    Paul

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  • Message 93. Posted by brodef (U14467127) on Monday, 17th May 2010permalink

    Hi everyone,
    Am in Paris and the problem continues. I have sent a message to the contacts successfully, hopefully this may get something done about it. Today I have been able to listen to LW which is fine when the cricket is not on.
    Bron

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  • Message 94. Posted by james (U14471774) on Monday, 17th May 2010permalink

    I get insufficient...... on Radio 4 but not On radio 1,2,3 listen again etc
    I have at least 20M connection and pass all the bbc tests for bandwidth


    James

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  • Message 95. Posted by james (U14471774) on Monday, 17th May 2010permalink

    yes i love cricket too!!
    And the sound effects given certain weather conditions etc
    And when will LW be axed?

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  • Message 96. Posted by John_of_Paris (U14471958) on Monday, 17th May 2010permalink

    Greetings to Alan and all readers of this thread,

    I am experiencing the "Insufficient bandwidth" problem, too and enclose as much information as seems useful for resolving it.

    Duration : since several weeks ago. Very occasionally it has worked.
    My location : Paris, France. ISP : Free.fr
    My machine : PC running Windows XP SP3, processor T2050 1.6GHz, 1Gb RAM.
    Browser : Firefox 3.6.3 but same problem with IE.
    Connection : Broadband; BBC diagnostics give 4Mbps streaming. I am using a wifi connection to the box, which is configured for NAT. If using a 100baseT cable I get about 19Mbps for a test with speedtest.net.

    Other clues :
    No problem with iPlayer version 2.23.18182 listening live to radios 1, 3, 6, 7, WS. But I *DO* encounter the same symptoms with R2 (insufficient bandwidth message).
    No problem with Listen Again (at least not at the moment !)
    The iPlayer offers a link for "Use lower bandwidth version" but this makes no difference.
    Link used to start Listen live : www.bbc.co.uk/iplaye...
    Although no sound is produced, there appears to be a data stream, to judge from the network card monitor. The datastream is NOT stopped by using the "Stop" button, only by closing the window or by changing to a different radio station.
    EdgeFCS IP number obtained : 194.209.253.101

    VERY INTERESTING : I have just, while writing this, tried using the cable instead of wifi connection : it works ! Radio 2 also. What is more, when returning to the wifi connection, it continues to work for a short while. I'm now back to the "Insufficient bandwidth" message.

    Looks like there's some business (synchro...? - I don't have sufficient knowledge of streaming techniques) that needs a tad more reactivity from the network than the wifi link can provide. Might be a clue.

    I have already used the Contact form, but you can't say much in 350 caracters...!

    Best regards.

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  • Message 97. Posted by John99 (U13871221) on Tuesday, 18th May 2010permalink

    @ John of Paris

    Why not start your own thread, maybe a title of Radio 4 problems in Paris.

    You could mention your other messages and include links. New short threads tend to get more answers. Alan Ogilvie started this one to get specific info which he did eventually obtain.

    Is your local PC date and time correct ? that is sometimes known to cause problems with iPlayer.

    The iPlayer offers a link for "Use lower bandwidth version" but this makes no difference.

    I am fairly certain that you should not receive that message.
    I am also fairly certain other users overseas have sometimes received such messages.
    I think the BBC should be interested in you receiving that message whilst outside the UK

    Alan Ogilvie was at one time asking in this thread that users email him directly. There was also a BBC faq that linked to this thread, but that seems to have disapeared, and I suspect the BBC is no longer taking much interest in posts to this old thread.

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  • Message 98. Posted by John99 (U13871221) on Tuesday, 18th May 2010permalink

    smiley - doh radio 2 in your case is the problem ( I said r4 ).

    You also mention it works on cable connection but not WiFi connection
    You may genuinely have low bandwidth problems when WiFi used.

    Have you tried to improve WiFi connection ?

    Have you run iPlayer diagnostics separately on both cable & WiFi connections, do the results differ. ?

    John99

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  • Message 99. Posted by Andrew H (U14472361) on Tuesday, 18th May 2010permalink

    John_of_Paris,

    I can reproduce the problem you're seeing on that EdgeFCS node. I've asked our Ops team to report this to Akamai, as it's likely that node has got "stuck" (this is a known problem).

    Andrew

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  • Message 100. Posted by John_of_Paris (U14471958) on Tuesday, 18th May 2010permalink

    Thank you Andrew. I'm glad to see that the BBC does not lose interest in threads just because they are long or have been going for some time. A couple of months seems very modest to me, especially if the problem appears to persist !

    JoP

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